topic Return your router in My Account/Billing https://community.plus.net/t5/My-Account-Billing/Return-your-router/m-p/1830508#M58024 I'm getting messages asking me to return my router. I'm not even aware that ive left Plusnet. I know my contract has expired and I've moved to the variable rate as I've just not had time to sort this. I definitely haven't request cancellation of my internet. I need this to work from home. Not sure what's going on. Mon, 27 Sep 2021 07:13:53 GMT RyanL987 2021-09-27T07:13:53Z Return your router https://community.plus.net/t5/My-Account-Billing/Return-your-router/m-p/1830508#M58024 I'm getting messages asking me to return my router. I'm not even aware that ive left Plusnet. I know my contract has expired and I've moved to the variable rate as I've just not had time to sort this. I definitely haven't request cancellation of my internet. I need this to work from home. Not sure what's going on. Mon, 27 Sep 2021 07:13:53 GMT https://community.plus.net/t5/My-Account-Billing/Return-your-router/m-p/1830508#M58024 RyanL987 2021-09-27T07:13:53Z Re: Return your router https://community.plus.net/t5/My-Account-Billing/Return-your-router/m-p/1830514#M58025 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from ADSL Broadband&nbsp;to&nbsp;My Account / Billing</P> </DIV> Mon, 27 Sep 2021 07:44:21 GMT https://community.plus.net/t5/My-Account-Billing/Return-your-router/m-p/1830514#M58025 dvorak 2021-09-27T07:44:21Z Re: Return your router https://community.plus.net/t5/My-Account-Billing/Return-your-router/m-p/1830553#M58032 <P>Thanks for your post <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/81499">@RyanL987</a></P> <P>Sorry for the confusion, feel free to ignore the request we've sent. It looks like it was on the back of when we created a new account for you last year and closed your original account due to a system issue we had.</P> <P>Let me know if you've got any further queries or concerns.</P> Mon, 27 Sep 2021 10:43:07 GMT https://community.plus.net/t5/My-Account-Billing/Return-your-router/m-p/1830553#M58032 Gandalf 2021-09-27T10:43:07Z