topic Re: Link to change direct debit online, please? in My Account/Billing

Link to change direct debit online, please?

neilamartin — Sun, 26 Sep 2021 18:47:44 GMT

I just moved half a dozen direct debits from one bank account to another ONLINE. But Plusnet doesn't seem to offer this simple, basic and essential service. If I need to wait in your phone queue my fee is £1 per minute. Please confirm that you will deduct the relevant amount from my bill including all of the time I'm forced to wait for introductory messages.

Alternatively, please add the facility for me to make this change and provide me with the link. And please don't even think of offering a patronising explanation of why you can't provide this common facility.

Many thanks in advance

Re: Link to change direct debit online, please?

MisterW — Sun, 26 Sep 2021 19:02:43 GMT

If I need to wait in your phone queue my fee is £1 per minute

its,an 0800 number, its free!

https://www.plus.net/contact-us/

Re: Link to change direct debit online, please?

neilamartin — Sun, 26 Sep 2021 19:58:21 GMT

MY fee for MY time is £1 per minute. It should not be necessary for me to wait in a phone queue and listen to all the recorded blurb in order to achieve something that I should be able to do online in moments.

If anyone else has a patronising and unhelpful answer, perhaps you would be so good as to keep it to yourself. Thanks.

Re: Link to change direct debit online, please?

Anoush — Sun, 26 Sep 2021 19:59:05 GMT

@neilamartin

You can change your payment method / direct debit by logging into your account online and clicking on the billing tab or going here https://www.plus.net/my.html?action=mybillsandpayments

Re: Link to change direct debit online, please?

neilamartin — Sun, 26 Sep 2021 20:07:14 GMT

Thank you @Anoush for trying to help.

Perhaps it's just my account that does not show this option. I've tried a couple of browsers, just to make sure that's not the problem. I guess it must be a technical glitch, which I find easier to forgive. I'll call tomorrow.

Neil

Re: Link to change direct debit online, please?

Anoush — Mon, 27 Sep 2021 06:18:38 GMT

@neilamartin

I got a hunch. Try zooming out using your web browser. You should then hopefully see a change payment method button at the bottom of the billing tab.

The footer of the webpage can hide it for some browsers / resolutions but zooming out has been known to fix.

Re: Link to change direct debit online, please?

neilamartin — Mon, 27 Sep 2021 07:30:55 GMT

Hi @Anoush

That seemed like a really daft suggestion, especially as I had tried multiple browsers already. But out of courtesy I tried it... and it worked! 🙂

Thank you very much for solving the problem for me. Have a great day.

Neil

Re: Link to change direct debit online, please?

MisterW — Mon, 27 Sep 2021 07:45:26 GMT

If anyone else has a patronising and unhelpful answer, perhaps you would be so good as to keep it to yourself. Thanks.

@neilamartin It was not intended to be patronising or unhelpful. I misunderstood your post, we do get people on the forums using old 0845/0345 numbers and complaining of charges. I was merely trying to ensure you had the correct number.

Re: Link to change direct debit online, please?

neilamartin — Mon, 27 Sep 2021 07:46:17 GMT

Fairy snuff, @MisterW. In that case thanks for trying to help. Have a good day 🙂

Re: Link to change direct debit online, please?

Gandalf — Mon, 27 Sep 2021 08:06:33 GMT

No problem @neilamartin I'm glad to see that worked.

Let me know if there's anything else you'd need help with

Re: Link to change direct debit online, please?

neilamartin — Fri, 01 Oct 2021 19:09:19 GMT

>>>>> Let me know if there's anything else you'd need help with

Now I have an email entitled 'Failed Direct Debit instruction' to which of course I can't respond. It suggests I log in via the members centre to check the direct debit details are correct - they are. It suggests that my bank didn't approve my direct debit instruction at this time - the direct debit appears to be set up properly and there are sufficient funds in the account.

So I've done everything properly (after some help from you), and now I've double checked everything looks right. But the email finishes up by threatening me with 'failed payment charges' even though there is no way to make a manual payment.

I'll tell you one thing right now: it is VERY bad practice to send any message threatening charges or action to which the recipient cannot respond directly. It is rude, and causes unnecessary stress, particularly to people who are meticulous about paying their bills. Have a look at my account - I've been with Plusnet many years and NEVER missed a payment. And Plusnet should be ashamed of itself. I'm sure you'll forgive me for feeling a bit cross!

Diolch

Neil