topic Re: Moving home help in My Account/Billing

Moving home help

TwoEchoOne — Sat, 18 Sep 2021 09:53:50 GMT

I know there's a phone number to call when moving home but as I'm profoundly deaf I'm hoping someone might be able to help me with moving my broadband to my new home? I'm happy with the service I get and I'd like to keep it and I'm fine with having to commit to a new contract if necessary. I just don't want to have to use Type Talk to make a call as it's very awkward.

Re: Moving home help

Gandalf — Mon, 20 Sep 2021 07:56:24 GMT

Thanks for your post @TwoEchoOne and welcome to our Community Forums.

Appreciate the situation, I've passed this onto our house moves team to see if this is something we can do for you online.

I'll let you know as soon as I know more.

Re: Moving home help

Gandalf — Mon, 20 Sep 2021 09:12:39 GMT

Hi @TwoEchoOne

We've raised a support ticket on your account you can view and reply to by going Here.

I hope this helps.