topic Re: Domain renewal - please help in My Account/Billing

Domain renewal - please help

molly8 — Fri, 10 Sep 2021 11:02:02 GMT

My domain is due for renewal at the end of this month and I am panicking as it has previously not been renewed automatically and I have lost important messages.

Please someone - Gandalf? Matthew Wheeler? anyone out there? Please can you renew it for me? I phoned Plusnet last week and someone promised it would be done within 72 hours,but this didn't happen. I phoned again on Wednesday and was told again that it would happen - still nothing.

Sorry to shout but PLEASE HELP.

Thanks,

Molly

Re: Domain renewal - please help

molly8 — Fri, 10 Sep 2021 13:51:31 GMT

Just to clarify - the domain is with Madasafish and not directly with Plusnet.

email address is xxxxxxxx@madasafish.com

and domain is xxxxxxxx.co.uk

Hope this will help someone to help me!

Re: Domain renewal - please help

Gandalf — Sun, 12 Sep 2021 20:10:07 GMT

Hi @molly8

Your Madasafish domain should be renewed automatically and the expiry date on a who.is check updates once it has been.

I've raised a task with our NetOps team though just to be certain and make sure that your domain will be renewed.

I hope this helps. Let us know if you need anything further though.

Re: Domain renewal - please help

molly8 — Mon, 13 Sep 2021 14:14:29 GMT

Thank you, Gandalf - and others within the Plusnet/Madasafish Team.

Re: Domain renewal - please help

Gandalf — Mon, 13 Sep 2021 14:18:24 GMT

No problem @molly8, your domain should be renewed now.

Re: Domain renewal - please help

molly8 — Sun, 19 Sep 2021 11:08:09 GMT

Many thanks for our help. I am so relieved to be able to see that it has indeed been renewed. Apologies for not replying sooner.

Re: Domain renewal - please help

molly8 — Sun, 19 Sep 2021 11:08:40 GMT

Oops - your not our!