topic Unable to renew my contract (or do anything else) in My Account/Billing

Unable to renew my contract (or do anything else)

davgap — Fri, 17 Sep 2021 15:12:58 GMT

I've had a problem with my plusnet account for months now where whenever I login to my account it says:

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

I haven't made any changes to my account and it's been like this for months. Now I want to renew my contract and I can't because of this. Could someone please help?

Thanks

Re: Unable to renew my contract (or do anything else)

adam945 — Fri, 17 Sep 2021 18:47:51 GMT

Hello @davgap

Thanks a lot for reaching out and I'm sorry about this. I've had a look into the account and can see that this stems from when you added Plusnet Call Protect onto your line. For whatever reason, automation did not place the orders with our suppliers to change the line features, so the change became stuck.

I've just manually processed these changes, which should complete by the end of the day.

Give it another go tomorrow and let us know if you're still having issues.