Billing query

Gloucester — Sat, 11 Sep 2021 12:31:16 GMT

Hi Plusnet

Please can someone get in touch regarding my account. This has been blocked via the website and app. I have been in credit for some time and no one has ever explained why. I would like to know what I have overpaid for and why I was not given an option of having a refund. The billing is difficult to understand and no communication has been made to explain the whole situation. I'm worried about my account and not being able to access anything - i just get the message " the account has no invoice in failed billing"

Thanks

Re: Billing query

adam945 — Mon, 13 Sep 2021 09:35:18 GMT

Good morning @Gloucester

Thanks a lot for reaching out. I can't share any specifics regarding billing on here, but I've just sent you an email to explain what's going on. Feel free to send me a PM if you have any further queries at all.

topic Re: Billing query in My Account/Billing

Billing query

Re: Billing query