topic Direct debit in My Account/Billing

Payment

Marianpilipiuk — Sun, 12 Sep 2021 20:32:29 GMT

where can I find the customer number? and what is the account number to be able to resume derDIRECT DEBIT PAYMENT?

Direct debit

Marianpilipiuk — Sun, 12 Sep 2021 20:28:54 GMT

I deleted my DIRECT DEBIT PAYMENT as I can activate?

Re: Payment

Strat — Sun, 12 Sep 2021 20:55:04 GMT

Moderators Note
This topic has been moved from General Chat to Accounts / Billing.

Re: Direct debit

dvorak — Mon, 13 Sep 2021 07:24:32 GMT

Moderators Note

Topics merged.

Re: Direct debit

adam945 — Mon, 13 Sep 2021 13:14:53 GMT

Hello @Marianpilipiuk

Thanks a lot for reaching out, we'll be more than happy to help. Can you please confirm whether you're referring to a Plusnet Home Phone and Broadband account, or Plusnet Mobile?

Re: Direct debit

Marianpilipiuk — Mon, 13 Sep 2021 13:25:49 GMT

I deleted my DIRECT DEBIT PAYMENT as I can activate,and what is your bank details (account number and sort code) to be able to resume?!
Unfortunately, I no longer have the e-mail address that I had when concluding the contract with you, so I do not have access to my bills broadband.

Re: Direct debit

adam945 — Mon, 13 Sep 2021 17:53:29 GMT

Hi @Marianpilipiuk

That doesn't really help I'm afraid. Please send me a PM with your account details so I can try and figure out what you're after.

We don't provide any banking account information on our end. If you're looking to set up a new method of payment, you'll need to do so via your account.