topic Early Termination Fee in My Account/Billing

Early Termination Fee

steve2903 — Sun, 12 Sep 2021 19:45:28 GMT

Hi,

With the recent FTTP works being completed in my area, I’m now eligible to get Full Fibre, and there’s a decent deal on with BT right now.

What I’m wondering is, is there a way of calculating (even a rough estimate) what fees I’d have to pay if I signed up to BT?
I have 6months left on my Plusnet contract and trying to figure out if I should take the plunge.

Cheers

Re: Early Termination Fee

Mustrum — Sun, 12 Sep 2021 20:17:17 GMT

There have been a number of examples where PN waive termination fees for people moving to BT (or EE) FTTP so no need to delay - although confirmation on here or by calling would be advised, rather than a struggle to get a rebate after.

Re: Early Termination Fee

bmc — Sun, 12 Sep 2021 20:19:35 GMT

@steve2903

PlusNet may, or may not, begin offering FTTP later this year.

That aside, as you're moving to BT PlusNet have recently been waving early termination charges.

Brian

Re: Early Termination Fee

dvorak — Mon, 13 Sep 2021 07:28:22 GMT

Moderators Note

Off topic and irrelevant posts removed.

Re: Early Termination Fee

Wibblyp — Mon, 13 Sep 2021 07:59:50 GMT

Spoiler

Re: Early Termination Fee

steve2903 — Mon, 13 Sep 2021 10:32:29 GMT

Thanks for the responses guys, and the waiving of fees sounds promising, hopefully that is still happening.
It’s crazy though that PN make it so hard to calculate what kind of potential cost for transferring early to another provider. The only thing I find is this to work it out:

* reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;

Cool, so what figure is that then PN???

Re: Early Termination Fee

LaurenB — Mon, 13 Sep 2021 13:10:40 GMT

Hiya @steve2903 thanks for getting in touch. I am sorry to hear you are thinking of leaving us but do appreciate your decision given we don't currently offer FTTP services.

I have provided information relating to your cancellation costs here: https://www.plus.net/wizard/?p=view_question&id=217891872 and would advise you speak with our Customer Options Team on 0800 013 2632 to discuss your options.