topic Reward card not sent/received in My Account/Billing

Reward card not sent/received

woody0454 — Mon, 06 Sep 2021 21:49:45 GMT

Hi I signed up through Uswitch and was advertised I would receive a £70 reward card after signing. a month later I have not received any email or mention of my reward card. Can someone please look into this for me.

Re: Reward card not sent/received

dvorak — Tue, 07 Sep 2021 06:57:33 GMT

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

Re: Reward card not sent/received

TheMightyAJ — Tue, 07 Sep 2021 11:08:45 GMT

Hey @woody0454,

I'm sorry to hear that you've heard back about this yet. I've had a look into this and I can see that we'd sent an email regarding this on the 24th of August - please can you double check your inbox (spam box included) to see if you can find this email?

Re: Reward card not sent/received

woody0454 — Tue, 07 Sep 2021 12:44:10 GMT

Hi I've had a thorough check of my emails including spam and I am unable to find this email

Re: Reward card not sent/received

TheMightyAJ — Tue, 07 Sep 2021 14:10:54 GMT

Thanks for getting back in touch @woody0454. I'm sorry to hear this is the case. I've raised a further response via a support ticket, which can be accessed here. Once you've had the chance to read and respond to the ticket, please drop us another message on here and I'll pick this back up for review as soon as possible.