topic Re: Charges for call over 1 hour in My Account/Billing

Charges for call over 1 hour

jojo2 — Fri, 13 Nov 2020 12:16:50 GMT

I have the free evenings and weekend calls package and on my latest bill I have been charged £4.20 for a call made on a weekend to a local UK landline lasting 1 hour 27 mins. If I get the first hour free, why have I been charged £4.20 for a 27 minute local call?

Re: Charges for call over 1 hour

Baldrick1 — Fri, 13 Nov 2020 12:25:41 GMT

@jojo2 Welcome to the forum.

I have not done the sums but assume that the wording is ‘calls up to an hour are free’. Not, the first hour of calls are free.

Re: Charges for call over 1 hour

jojo2 — Fri, 13 Nov 2020 12:30:53 GMT

Evening & Weekend UK & Mobile calls

Call type	Charges
UK landline	Inclusive during evenings and at weekends Standard rates at all other times

Re: Charges for call over 1 hour

jojo2 — Fri, 13 Nov 2020 12:31:27 GMT

Doesn't mention any time limits on the Plusnet website?

Re: Charges for call over 1 hour

Anonymous — Fri, 13 Nov 2020 12:46:25 GMT

@jojo2 wrote:

Doesn't mention any time limits on the Plusnet website?

Welcome to the Forum

This may help

Inclusive call length

Inclusive calls to UK numbers become chargeable after 60 minutes
Inclusive calls to international numbers become chargeable after 60 minutes
Calls to Plusnet Support are free for the duration of the call, regardless of length

Inclusive calls that become chargeable are charged at the relevant rate until the end of the call. The call set up fee is not applied.

The call must have been nearly 28 minutes so rounded up to 28 x .015p = £4.20

Re: Charges for call over 1 hour

MisterW — Fri, 13 Nov 2020 12:49:40 GMT

@jojo2 It's all detailed here https://www.plus.net/help/legal/residential-phone-tariffs/

The relevant phrase is

Inclusive calls to UK numbers become chargeable after 60 minutes

The standard call rate is 15p/min rounded up to the next minute, so assuming your call was 1hr, 27 mins and some seconds, it will have been rounded to 28 mins. 28 * 0.15 gives the £4.20.

edit: @Anonymous beat me to it...

The bottom line is, keep a check on how long the call is lasting. If you get close to 1 hour then ring off and remake the call. It's a pain, I've been caught once...

Re: Charges for call over 1 hour

Baldrick1 — Fri, 13 Nov 2020 12:54:18 GMT

@jojo2

Sorry I was wrong. I’ve looked up the price guide here. https://www.plus.net/help/legal/residential-phone-tariffs/

Calls are rounded up to the nearest minute. 28 minutes at 15p a minute equals £4.20.

Edit,

I’m obviously late to the party, I just couldn’t believe that landline calls are £9 per hour plus the set up charge.

Re: Charges for call over 1 hour

RealAleMadrid — Fri, 13 Nov 2020 12:51:02 GMT

@jojo2 After 1 hour the standard charge for all UK calls is 15 pence per minute. That's why I use my mobile for outgoing calls.🙄

Re: Charges for call over 1 hour

Anonymous — Fri, 13 Nov 2020 12:51:53 GMT

Sorry MisterW

I think we were equal but the costs have jumped from 0.04p per minute to 0.15p a huge jump

Would have been 28 x .04p so would have been only £1.12

Re: Charges for call over 1 hour

Anonymous — Fri, 13 Nov 2020 14:12:57 GMT

@Baldrick1 wrote:

I just couldn’t believe that landline calls are £9 per hour plus the set up charge.

Totally agree a big rip off

You can get a mobile on a 30 day rolling contract with U/L minutes which can be at anytime U/L texts and 3GB data if you use it for £6 per month