topic Re: Rolling Monthly Contract in My Account/Billing

Rolling Monthly Contract

xDSL — Mon, 17 Feb 2020 23:21:08 GMT

The minimum term of my contract is due to expire next week; I would like it to continue as a rolling monthly contract.

I provided notice to cancel my contract after your Customer Options Team signed me up to a 12-month Fibre Extra package for £40.98 per month, which they promised on the phone would cost much less.

However, the same team does not appear to understand that I want to continue out of contract with Unlimited Broadband on a monthly basis. They have so far been unwilling to action this and keep wanting to sign me up to a further 12 or 18-month contract.

I have also tried to resolve this last week through my account. However, I still have not received a reply from the relevant team with regards to Ticket #198414836.

Please can someone help me resolve this? @Gandalf

Re: Rolling Monthly Contract

plusnettony — Fri, 21 Feb 2020 10:11:20 GMT

Hi and welcome to the forums.

To confirm :

Once your contract expires, you'd automatically move to the standard cost of the account for your broadband and line rental (if purchased from us).

This would be £19.99 for line rental (if applicable) plus an ADSL, Fibre, or Fibre extra package deal.

A fibre contract would normally only be offered in exchange for a 12/18 month contract, so if you could advise specifically when/how you were advised differently, I can advise further.

I've also updated your ticket as their is a question that it's imperative you answer quickly. I'll keep an eye on the account so I can put reverse mechanisms in place should it be required.

Re: Rolling Monthly Contract

xDSL — Sun, 23 Feb 2020 22:03:48 GMT

@plusnettony wrote:

Hi and welcome to the forums.

To confirm :

Once your contract expires, you'd automatically move to the standard cost of the account for your broadband and line rental (if purchased from us).

This would be £19.99 for line rental (if applicable) plus an ADSL, Fibre, or Fibre extra package deal.

A fibre contract would normally only be offered in exchange for a 12/18 month contract, so if you could advise specifically when/how you were advised differently, I can advise further.

I've also updated your ticket as their is a question that it's imperative you answer quickly. I'll keep an eye on the account so I can put reverse mechanisms in place should it be required.

I have now replied to ticket #198414836 with further information about my intentions.

Re: Rolling Monthly Contract

Gandalf — Thu, 27 Feb 2020 13:02:23 GMT

Thanks for getting back to us @xDSL

Apologies for the late reply, I've just added a response on to your ticket 198414836 now.