topic Re: Why so hard to pay in My Account/Billing

Want to pay my bill

Butlinsbabe — Thu, 27 Jul 2017 14:00:47 GMT

Was there ever a conclusion to this.... as i need to pay my bill but no link to the pay online page and i've googled it and nothing comes up. Would much prefer to pay online than wait in a 30min queue?

Moderator's note by Mike (Mav): Changed thread title to reflect issue.

Re: Why so hard to pay

Chris — Thu, 27 Jul 2017 13:06:19 GMT

If you have a bill outstanding you should be able to pay at www.plus.net/pay

Re: Why so hard to pay

Butlinsbabe — Thu, 27 Jul 2017 13:50:29 GMT

Thanks that was the link i was looking for sadly i get this:

Error

Sorry, An error occurred whilst processing your request.

The error has been recorded and our website team will investigate. Please try again later.

Re: Why so hard to pay

Mav — Thu, 27 Jul 2017 14:02:03 GMT

Moderator's note:

Split from https://community.plus.net/t5/My-Account-Billing/Why-so-hard-to-pay/m-p/1020517 (which was a 4-year-old thread) for better visibility and title changed.

Re: Want to pay my bill

Butlinsbabe — Thu, 27 Jul 2017 14:06:44 GMT

Can someone that works for plusnet get billing to ring me on my landline after 7pm tonight so i can pay. Or can you confirm you have automated line for payments. I'm not waiting half hour at work to talk to someone....

Re: Want to pay my bill

Gandalf — Thu, 27 Jul 2017 14:23:56 GMT

Hi there,

There is currently a 30 second wait time to speak with customer services [or, technical support].

I hope this helps,

Anoush

Re: Want to pay my bill

Townman — Fri, 28 Jul 2017 07:12:22 GMT

@Gandalf,

Is there any insight as to why on line payments are failing for some people and for where this is happening can a fast track point of contact be made available solely for the purpose of paying accounts .... where for whatever reason they cannot be paid automatically via direct debit or lodged card details?

Re: Want to pay my bill

HarryB — Mon, 31 Jul 2017 12:04:34 GMT

@Townman wrote:
Is there any insight as to why on line payments are failing for some people

Quite often that error comes up when there is no outstanding balance on the account or if there is already a payment processing via direct debit.

I don't believe that's what caused it on this particular instance thought unfortunately.

Re: Want to pay my bill

Martinj89 — Fri, 17 Nov 2017 01:43:37 GMT

I want to pay my bill but the phone line is closed and website is down what other ways can I pay my bill

Re: Want to pay my bill

Townman — Fri, 17 Nov 2017 09:20:02 GMT

At the time you asked - none.

Website is up again and phone lines are now open.

Re: Want to pay my bill

firebird1000 — Sat, 18 Nov 2017 23:41:26 GMT

why are you all so sad i rang and waited 38 mins and is all done and dusted it is up to you to pay the bill and not them to ring you so if plusnet restrict your service then u are to blame

Re: Want to pay my bill

madhouse1958 — Sat, 02 Dec 2017 14:08:40 GMT

Useless. I've been round in circles. Contacted customer service who keep giving me a link to follow which doesn't show anyway to pay online. I'm deaf so can't phone. Thinking I'm moving to another provider. The signal we receive is intermittent. Spend more time waiting for the signal to connect than using Internet

Re: Want to pay my bill

Townman — Sat, 02 Dec 2017 18:35:52 GMT

Hi,

A warm welcome to the forums. You cannot pay online unless you have an outstanding bill.

You might find this helpful https://www.plus.net/help/legal/support-for-customers-with-disabilities/

In respect of your connectivity problems, the links below might assist you.

Re: Want to pay my bill

grickards — Fri, 23 Mar 2018 01:17:38 GMT

What company doesn't have a clear pay bill option. I can not wait to switch providers so bad. Nothing but trouble since day 1