topic Re: How to find out when my contract expires? in My Account/Billing

How to find out when my contract expires?

shefmarkh — Wed, 01 Mar 2017 12:33:27 GMT

Hello,

I have looked all over but am unable to find a link with this information. Does someone know how to get it?

Previous topics suggested looking for a "cost of cancelation" link which would allow me to deduce this, but I am unable to find that link.

Thanks,

Mark

Re: How to find out when my contract expires?

Browni — Wed, 01 Mar 2017 12:44:31 GMT

Click here (login required) and that will take you straight to it.

Re: How to find out when my contract expires?

BDevine — Wed, 01 Mar 2017 12:47:34 GMT

Hey there,

https://www.plus.net/my.html?s=0&action=account_summary

Here's the link for viewing your current cancellation fee's, And next to your broadband product it should show cancellation costs upon cancelling.

Hope this helps,

Ben

Re: How to find out when my contract expires?

jaread83 — Wed, 01 Mar 2017 12:52:26 GMT

Hello and welcome to the Community.

For some reason the Member Centre does not show this information. Your best bet is to go to your email and look for the original emails you received when signing up and then work it out from those dates. That's what I have seen suggested elsewhere here on the forums.

Edit: It looks like there is a way afterall!

Re: How to find out when my contract expires?

shefmarkh — Wed, 01 Mar 2017 12:52:13 GMT

I clicked that link, but its just the account summary. That page does not appear to have any links to or information on cancellation charges to me?

Re: How to find out when my contract expires?

shefmarkh — Wed, 01 Mar 2017 12:54:28 GMT

I searched my email account, but if there was an email it must have been deleted.

Re: How to find out when my contract expires?

jaread83 — Wed, 01 Mar 2017 12:58:52 GMT

Either a member of staff here can ask you for your plusnet username (via private message) and look this up for you or you will have to call/use the online chat and a CS agent can tell you what this is.

Personally, I'd try to go with PMing a member of staff here. @BDevine, are you able to help out with this query over PM?

Re: How to find out when my contract expires?

Browni — Wed, 01 Mar 2017 13:06:36 GMT

The account summary shows how much you need to pay when leaving, the monthly costs can be found here.

Re: How to find out when my contract expires?

Jonpe — Wed, 01 Mar 2017 16:46:41 GMT

@Browni As far as I can tell the figure you refer to includes the month already paid for in advance, at least it does in my case, and no, I have no idea why.

Re: How to find out when my contract expires?

BDevine — Wed, 01 Mar 2017 16:52:02 GMT

Hello again, I have dropped you a private message and if you could reply with your username and contact number I can look into this and get to the bottom of this updating you with a call?

Thanks, Ben