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"Choose to Refuse" instructions?

« on 10/07/2008, 14:12 »
Hi,

Following some ongoing problems with cold callers PlusNet have activated the "Choose to Refuse" service on our line. However I can't find any instructions on how to use it.

Is there a help page somewhere that I've overlooked? I'd like to block one of these annoying automated messages that keeps telling me I've won a competition.

Thanks.
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  • Paul03
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« Reply #1 on 10/07/2008, 14:54 »
Choose to Refuse Instructions are in this brochure issued by BT.

To bar the last call you answered

Dial 14258, Choose To Refuse will ask you to press ** to
confirm that you want to bar calls from that number. The number
you’ve barred will no longer be able to get through.

To bar other numbers at any time

Adding a number to your list

• Make sure you include the area STD code before UK numbers,
press # at the end of the number to tell Choose To Refuse that it
is the end of the number.

« Last Edit: 10/07/2008, 14:58 by Paul03 »

plusnet extra
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« Reply #2 on 10/07/2008, 15:25 »

Thanks very much, that's exactly what I was after  Smiley

Though naturally the automated competition message is from an international location & can't be barred, oh well  Roll Eyes
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« Reply #3 on 10/07/2008, 19:37 »
That's a useful facility.  I don't think I have that from my phone call supplier.  I'll have to look into Plusnet's service a little closer.
Wake Up and Smell the Coffee!
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« Reply #4 on 10/07/2008, 21:46 »
This is not a service that Plusnet advertise. Is this another Mand special?
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  • Mand
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« Reply #5 on 11/07/2008, 22:45 »
Hi,

It's not a service we advertise simply because we haven't automated it yet. At the moment we offer it to customers who suffer from nuisance calls, but anyone who has Home Phone can request it if they're willing to pay the wholesale cost of £6 per quarter. Smiley
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« Reply #6 on 11/07/2008, 23:41 »
Is the BT offering free of charge (with the exception of a few highlighted features)?


Support via Land-line 0800 432 0200
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« Reply #7 on 12/07/2008, 08:09 »
The BT offering is free for a limited period (30 days if I remember rightly) to solve a problem with persistent rogue callers, but is chargeable if you want to continue after that time. We had a problem with a fax machine that was calling us every 2 hours and the free period was enough to solve the problem until the fax reached its retry time out.
David
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« Reply #8 on 24/07/2008, 17:35 »
I'd highly recommend anyone having problems with cold callers actually use TPS service - and by that I mean follow up with complaints to them about every problem call you get.

I reported numerous nuisance calls & followed it up with the ICO (information commissioners office) They wrote to me this week saying that the particularly problematic company has agreed that they must stop calling - I think that ultimately the ICO can get a court order forcing a company to adopt procedures that guarantee their compliance in respecting the TPS 'do not call' list

I was getting nuisance calls almost daily and though some are still getting through the situation is much improved.

« Last Edit: 24/07/2008, 18:01 by IanM »

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« Reply #9 on 24/07/2008, 20:02 »
Is the BT offering free of charge (with the exception of a few highlighted features)?


The BT service is free so long as you put some of your calls through them.  I make sure that each quarter I put one or two calls through BT.  It seems to work for me.
Wake Up and Smell the Coffee!
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« Reply #10 on 24/07/2008, 20:04 »
I signed up to TPS and it works fine.  It cut out most of my unwanted calls.  Unfortunately it won't work for calls originating from abroad.
With these I sometimes ask the caller to hold a minute and then leave the phone sitting on the desk.
Wake Up and Smell the Coffee!
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  • Paul03
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« Reply #11 on 24/07/2008, 20:14 »
@artmo

Are you confusing BT Privacy with Choose to Refuse?

Choose to Refuse costs £3.75/month and allows you to permanently block numbers so the person whose number has been blocked will get the number unavailable tone when they try to call you.  BT Privacy gives you free caller display so that you don't have to take the call if you don't want to.

Privacy is the service that you need to make calls through BT to keep - Choose to Refuse incurs a monthly subscription.

See this page on BT's site (you need to choose the "Home phone security features" tab).
plusnet extra
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« Reply #12 on 24/07/2008, 20:30 »
Paul03 you're right.  I got them confused.  Maybe too much sun today Smiley
Wake Up and Smell the Coffee!
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« Reply #13 on 27/08/2008, 12:49 »

Thanks very much, that's exactly what I was after  Smiley

Though naturally the automated competition message is from an international location & can't be barred, oh well  Roll Eyes

I have just been offered this service (Choose to Refuse) as I kept getting a very persistent salesman who wouldn't stop calling - but his number came up on Caller Display as UNAVAILABLE.  From what you say - if this is an international number - the Choose to Refuse will not resolve this - is that right?

I guess the only thing I can do is change my phone number!  Shocked(   at a cost of  £35.85.
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« Reply #14 on 27/08/2008, 13:03 »

[/quote]

I have just been offered this service (Choose to Refuse) as I kept getting a very persistent salesman who wouldn't stop calling - but his number came up on Caller Display as UNAVAILABLE.  From what you say - if this is an international number - the Choose to Refuse will not resolve this - is that right?


[/quote]

Yes, I get a lot of these calls and they are from abroad so nothing can be done about them.  I just get them to hang on when they call and then eventually give them a hard time.  At least it stops them annoying others for a while Wink
Wake Up and Smell the Coffee!
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« Reply #15 on 27/08/2008, 19:49 »
Is the BT offering free of charge (with the exception of a few highlighted features)?


Don't know about BT - but I'm on Onetel/TalkTalk until I migrate to PN - and Onetel charge extra as do several other providers I've looked at.
It would seem that as the competition has driven down basic prices of calls, so some telcos have clawed back money by charging about £1.50 p/m for many features that once were free with BT many years ago.
--
Mal
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