| Quote from: Surfer |
As I have a similar problem and I regard myself as a low user, I am surprised that I have nearly downloaded 1GB this month considering I only came on line on or after the 24th of May 2008 when previously my average monthly usage was under 500mg per month. Are we being ripped off regarding or is this a server error. How can i go about getting a breakdown of my usage?
Trying to raise a support question on this is totally ridiculous as all I do is go around in circles due to the unfriendliness of the website. Its easier to find hen's teeth in the desert. Obviously they do not want you querying this abnormality therefore make it as difficult as possible for you to raise a question. I can't even find out how to go about terminating the account. |
The steps to raise a question on this are as follows:
1) Log on to the Member Centre as usual
2) Click Help & Support
3) Click Help Assistant
4) Click [ More ] under the My Broadband Connection section
5) Click the 10th query in the list "I have a Query about My Broadband Usage"
6) Type your query into the box and click Send to submit it.
It is recognised that on many (most?) occasions the Help Assistant fails miserably to fulfil its intended purpose. The prototype of an "intelligent" revision of this was shown at the recent Open Day and my impression was that those who tried it were impressed. Hopefully that will be released soon.
David
