Hello Digi Care,
Important information about your Plusnet Home Phone service
We're writing to let you know that on the 28th of October we're making some changes to the price of our home phone products and call charges. We know that no one likes it when prices increase, but rest assured we'll still be cheaper than Sky, TalkTalk and BT*.
These price changes enable us to further invest in our award winning customer support. You'll continue to receive the high quality 24/7 UK based support that you deserve and have grown to expect from Plusnet.
This year we've also scooped a number of awards including a Which? Recommended Provider accolade for the third time in a row as well as the prestigious Best Consumer Fixed Broadband at this year's ISPA awards, so there's no need to compromise on value or service. In fact, our customers are more satisfied than those of Sky, TalkTalk and Virgin.**
Here are details of what we're changing:
| Line Rental |
| £13.99 (£1.00 more) |
| Includes: |
 |
Evening and Weekend calls to 01, 02 and 03 numbers |
|
Inclusive calls to Plusnet Customer Support |
|
Inclusive evening and weekend calls to 0845 and 0870 numbers† |
|
Still cheaper than Sky, BT and Talk Talk |
|
| Talk Anytime |
| £4.00 (50p more) |
| Includes: |
|
Anytime calls to 01, 02 and 03 numbers |
|
Calls to 0845 and 0870 numbers all the time^ |
|
Inclusive calls to Plusnet Customer Support |
|
25% discount off top international call destinations |
|
| Talk Anytime International |
| £6.00 (£1.00 more) |
| Includes: |
|
Anytime calls to 01, 02 and 03 numbers |
|
300 minutes inclusive minutes to our top 20 international destinations |
|
From 28th October, we'll be adding 15 new international destinations, including India, Pakistan and China |
|
For your easy reference we've updated our call tariff with all our new prices and international destinations.
All the best,
Steve Woods
Customer Experience Director, Plusnet
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* Sky line rental £14.50 p/m; TalkTalk line rental £14.50 p/m; BT line rental £14.60 p/m.
† Evening & weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable).
Exclusions apply.
^ Anytime calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime. Exclusions apply.
** According to GfK Consumer Attitudes Tracker August 2011 - July 2012. Full details can be seen at: www.plus.net/satisfaction.
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Plusnet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU
Registered in England no: 3279013 |
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