This page shows the results of our regular polls. The current poll is displayed on the home page (below the Tech News section).
Last time you looked at our online help pages what was it for?
Total Votes: 13
Start Date: November 3, 2009 @ 10:02 am
End Date: No Expiry
Have you seen the Plusnet ads in London?
Total Votes: 73
Start Date: October 1, 2009 @ 7:18 pm
End Date: No Expiry
If you've got a question to ask, what would you do first?
Total Votes: 165
Start Date: May 28, 2009 @ 6:11 pm
End Date: No Expiry
How long have you been a customer of ours?
Total Votes: 199
Start Date: April 3, 2009 @ 6:06 pm
End Date: No Expiry
Do you read our End of Day messages?
Total Votes: 178
Start Date: January 6, 2009 @ 4:58 pm
End Date: No Expiry
This entry was posted by Kelly Dorset on Wednesday, September 30th, 2009 at 2:30 pm and is tagged with PlusNet News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
cannot see how to post an answer to any of the polls.
That's because they're all old, expired polls.
In the last few weeks,Plusnet got harder to find what you want quickly. You're making things more complicated.
Dave.
Dave, I'm sorry to hear that you are finding things harder to find - of course that would be the exact opposite of what we are trying to do. It would help us a lot if you could let us know what it is you were trying to find, and whereabouts.
We put a lot of thought into navigation and search. Being able to find what you're looking for is extremely important to us and getting that right is always as high a priority as the actual content we put online.
It says "End date : No expiry"
Just thought I would point that out.
Ooh. Yes.
OK .. I give up, how do we take part in a poll?
@sgbirch Good call, I've added a paragraph at the top of the page directing readers to the current poll on the home page of the Community site.
would like to ask the question
changing to windows vista and do not require wireless, will modem 105 dsl work without additional hardware
if this is not the right place to ask then your site is not use friendy-or i am stpid
I have been looking at the results for some of the polls.
I notice that the response from customers is very low.
Do you have any suggestions to improve the numbers.
Maybe the requests for our opinion are not easily seen. Perhaps they are missed by people who use bookmarks to get to where they want.
At least if the customer has opted for status emails, perhaps something could be used along those lines.
How long will the present poll be going on for? It stated on 6th June according to the info above. With only 67 responses can any conclusions be drawn?
@Arthur Mody
We'll be updating the poll in the next day or two.
In the context of the PlusNet community I thinks the polls are a good idea.
However, I personally have become utterly sick of being asked to complete online surveys for online companies and websites.
I am left with the impression that customers are being asked to do the company's work for them as unpaid researchers. These surveys often relate to the use of the websites.
Perhaps if companies made it easier (or in some cases even posible) to contact them via email, they would not need to carry out so many surveys. They would find out what the customer issues are.
It is often impossible to find a way of contacting a company by email from their website. They do all they can to prevent this. Try visiting the Symantec website and finding a way of emailing them!
[...] we held a vote on our Community Site asking you which websites you visit most often. More than a quarter of you said that Facebook was [...]
547 kbps
First time I've been on this page - no inclination before, just curious today.
today at midnight my speed is 145kps.
I've gone from 4gb to 15gb and pay you £16 per month.
I have not changed my downloading which used to be 5gb per month yet I now appear to be breaking your 15gb limit.
Needless to say I'm off to talk talk with 40gb for £6.45 per month.
Bye.
Hi John,
Have you started watching online video, such as iPlayer or similar?
There are a number of ways your usage could have increased, for example do you use a wireless router and does it have security enabled?
We'd be happy to look into any issues you've had if you would like us to.
On April 24th, 2008 at 12:24 am geewizz said: "It says "End date : No expiry" "
On April 24th, 2008 at 10:29 am, Kelly Dorset said: "Ooh. Yes."
On November 30th, 2008 at 19:24, fred said: "It still does"
ref Dave's comment of April 5th last year. Have things got any better? While there seems to be plenty of information available, tracking down the bit you want can be frustrating. Better labelling would be a help. For instance under 'my account' why not a sub heading 'invoices' leading straight to details of the most recent month's charges, with previous months and current month so far, available from there. Details should include all the itemised section, not split up into separate bits. The view transactions page is a good start, but doesn't have enough detail, and last time I looked, the actual page didn't appear to be headed 'view transactions'just account details - the same as other pages.
I have to agree with BobMilton, the number of votes you are getting on polls is abysmal.
Also, in the six months since Bob made the comments there have only been ten more.
My only criticism is that when you first get to the login page your mind is set on doing just that - and then the option to vote has passed.
You need to 'sell' the poll better!
I was stunned by how quick and easy connection to plusnet was. All went like clockwork - my previous experience was horrendous. Great the way they rang to keep me informed of progress. Most impressed.
The poll "Have you seen the Plusnet ads in London?" is missing an answer: "No."
I live in London, regularly use the Tube and sometimes the bus, and haven't seen any of the adverts. How many of the people answering "No, not been to London" want simply to answer "No"?
Valid point well made Stephen, we'd restructure the answers but I think the poll's due to be replaced shortly anyway.
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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