Unless you specifically choose to change product you'll be paying the same as you currently are.

tx you chris    ..... where have you been hiding.....

David C should make you his Information Commissioner ..

You need to sort out your slogans, I mean really you should be concentrating on more Important Issues, Then when they are Fixed your slogan should be.......We wont be beaten on customer service...

Edit Spelling...

CS is very good steve  it only took colin 4 mins to answer my q

So does this mean my bill will be cheaper now i'm on extra market2 or does this only apply for new customers?

"Quote":- Here are our new prices for market 1 and 2 exchanges:

Value - £10.79
Extra - £15.79
Pro - £20.79


I am currently on PlusNet Broadband Your Way Option 1 (Monthly Contract)  with 3Gb
When I go to change my product I see no mention of the £10.79 price quoted, it still stands at £12.99

As an existing customer of many years, if I change will I have to sign up for a 12 month contract ?

@Laroc, as there's no LLU presence on your exchange £12.99 is the cheapest broadband around.

@Alxns, you're on a price match exchange, so I can arrange the discount for you if you're happy with your current product? You would see the updated prices if you wanted to change product, but obviously you can't change to the same product.

My Plusnet Premium is £19.99 per month on a Market 2 area. How much will this be reduced by and how do I get the cheaper price?

It doesn't - to get a cheaper price you would need to change to Extra

Yes please that would be helpful.

Can someone clarify whether a new 12 month contract applies? Someone asked above...

I think the answer is that there is no 12 month contract as such any more, but signup and modem fees if you leave within the year, which wouldn't apply to an existing customer who was changing products (unless they took a new router too). Is that correct?

It is important that people make the choices with their eyes open!

Mike

Spot on Mike.

For existing customers an account change has no bearing on contract. The only exception to this is if you change to an ADSL2+ product and take hardware, this is provided on a deferred contract basis for 12 months.

Done.

Mand - you quote "as there is no LLU  on my exchange £12.99 is the cheapest"
So why the statement from Adam.
Once again Mk1 exchange customers see no benefit from price reductions, not even a customer who has  been with PN for years,

Please see the edit of my original post and the FAQ which should clarify this.

I've tried to answer all the unanswered questions I possibly can here. Please let me know if any further clarification is needed.


We did not intentionally make this misleading it was identified as a problem, I have seen a fix roll-ot for this today too.


Jim,
Please refer to this post for more information (unless you have already) http://community.plus.net...ex.php/topic,89589.0.html


That is was due to the problem I've already mentioned and has been fixed.


This depends on what other providers are offering at the exchange, we are only reducing prices where we would otherwise not be the lowest cost provider available.


Again this is not as intended and should now be fixed.


Good point Steve, a few people have mentioned this, the slogan is intended to be informal. To be frank as with a lot of accents around the north of the country the English rulebook can sometimes go out of the window. Colloquial English in Yorkshire can mean that syllables and parts of words (even whole words) can be dropped from sentences (i.e 'Broadband Wi'out annual contract' instead of 'Broadband without an annual contract).

By Fixed you mean you now tell ppl there is zero saving (a look in the table shows you as over £19 more) but the page still claims you are cheapest when you are not. Additionally you are still claiming upto 20mb when the exchange is only adsl max and you correctly report the competition as up to 8mb. It looks very dodgey tbh