Tuesday 2nd September 2014Login | Register
Pages: [1]

Problems e-mailing someone@yahoo.com.tw from Outlook Express

« on 19/11/2009, 22:45 »
When I use Outlook Express to send an e-mail to someone@yahoo.com.tw in Taiwan, Outlook Express reports the following error message :
 
An unknown error has occurred. Subject 'BLAH', Account: 'myname@mydomain.com', Server: 'relay.plus.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CC0B.  Angry

I know another PlusNet customer who gets the same error when sending to this same *.tw address from their Outlook Express installation.
 
The address we have for our friend in Taiwan is valid e-mail address; we have received e-mails from them. If I send a message to this address via the PlusNet WebMail interface, the recipient *does* receive my message.
 
My Outlook Express configuration settings for sending mail are in line with what is advised on the PlusNet support pages. I can happily e-mail everyone else I know; I only get the above error if I try to to e-mail someone@yahoo.com.tw

What's worse is that if my message to someone@yahoo.com.tw is the first in a queue of several messages to be sent, then when the first message fails, the rest of the messages in the queue never make it out.
 
Could it be that the PlusNet SMTP server may not recognise or may have black-listed either *.tw or *.com.tw and thus returns an error ? Or does Outlook Express try to be too smart and try to validate someone@yahoo.com.tw ?

Could someone else please try e-mailing someone@yahoo.com.tw from their Outlook Express installation via your SMTP server and let me know if they get the same error message ?

Thanks.
Logged
  • Matt Taylor
  • Standard
  • Posts: 10469
  • Don't worry, he won't fall.
  • View Profile
« Reply #1 on 23/11/2009, 11:57 »
Hi Kyoto,

The 0B error usually means that outlook can't connect to the internet, usually due to firewall or antivirus software. Can you send to the address using webmail (http://webmail.plus.net)? We've not heard of anyone else having these issues as yet.
Matt Taylor
--
Posts made on or before 31st Jan 2014 were made from a staff perspective.
Logged
« Reply #2 on 23/11/2009, 12:21 »
Hi there,

I submitted the same question to the support team (ID : 30838624). The response from one of your colleagues on Sat 21 Nov 2009 was :

Quote
Thanks for contacting us regarding this. I can confirm that there is an issue sending to these addresses through the regular relay server but not through the webmail server. As such, I am passing this through internally to the networks team for further investigation.
[-=Internal=-]
As above, email rejected when trying to send via relay.plus.net but sent without any reported issues when sending via webmail.

It is bizarre : via webmail.plus.net it works fine but via Outlook Express and the SMTP relay server, it returns an error. And it's just for this address to Taiwan - I can happily e-mail everyone else I know via Outlook Express. I wonder if someone@yahoo.com.tw is failing a validity check somewhere up the food-chain because it sees the *.com and *.tw TLDs as conflicting.

I must try out someone@yahoo.com.cn later ...
Logged
Pages: [1]
Jump to:  

Related Sites

Community Apps

Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!

View the Plusnet Open Source applications page

About Plusnet

We're a Yorkshire-based provider selling broadband and phone services to homes and businesses throughout the UK. Winner of the ISPA 2010 'Best Consumer Customer Service ISP' Award, we're proud to offer the UK's best value standalone broadband.

© Plusnet plc All Rights Reserved. E&OE

Powered by SMF | SMF © 2006-2008, Simple Machines LLC

Add to Technorati Favourites