Please help. From about 11am today, my VOIP phone went offline. I have re-registered it but calls are going straight to Plusnet's voicemail. I've tried sip.plus.net and sip2.plus.net with the same results.

I remember that this happened once before and I wasn't the only one affected.

Gradwell servicestatus has said that they're having a couple of routing issues.  I suspect it's related.

I spoke to someone earlier who wasn't able to make a call and it suddenly started working.

Hi James,

The Gradwell service status implies that things are now fixed but my problem is persisting.

No problems my end

Regards

Puddy

Should I raise a ticket? I can't think what I might have to do to get this working again.

Please do.  The guys that answer these types of tickets understand VoIP better than I do.

Do keep me posted though.

I've had my ticket in since 2pm yesterday and it said at the time that the waiting time was under 5 hours. My problem is still persisting. Is there any way that this can be dealt with sooner? It is rather urgent.

I'm still waiting for this problem to be rectified. It is imperative that I have this sorted out for the beginning of the working day on Monday. Why is my ticket taking so long to be actioned?

Hi Annie,

I'm sorry it's taking longer than normal to get this resolved for you. If you wish please send me a PM with the ticket number and i'll log in and see what I can do. 

I've sent a PM, Pete.

Below are the settings in the control panel of my Siemens C475IP. My router is a Netgear DG834GT. Can anybody see anything in my settings which looks wrong?

Personal Provider Data
Authentication Name: 6967789
Authentication password: **************
Username: 6967789
Display name: Harvey

General Provider Data
Domain: sip.plus.net
Proxy server address: nat.plus.net (I have also tried this setting with sip.plus.net)
Proxy server port: 5060
Registrar server: sip.plus.net
Registrar server port: 5060
Registration refresh time: 180 sec
Network
STUN enabled: No
STUN server:
STUN port: 3478
STUN refresh time: 240 sec
NAT refresh time: 20 sec
Outbound proxy mode: Auto
Outbound proxy:
Outbound proxy port: 5082

The firewall settings in the router are set to the default and have not been changed recently.

Annie,

There is nothing in the 'outbound proxy' field.
It should be 'natproxy.plus.net'.

That's it! Thank you so much MisterW. I've been pulling my hair out all weekend over this. You're a life-saver.

You're welcome Annie, happy to be able to help.

BTW if you are in the market for a second handset for your C475 you might want to look at my post here http://community.plus.net...x.php/topic,75953.48.html.
I got one yesterday and it works fine with my C475 , all the functionality of the C47H ( maybe not ECO Dect ! ) and at £27.97 is a lot cheaper than a C47H at  £40 odd.