Number porting to voip

zpeterk
Posts: 272

« on 09/10/2009, 10:17 »

I have tried asking via ticket system if I can port my phone number to my voip so it rings in and out but I seem to get no response. Does anyone here know if it is possible?

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Jameseh
Legend
Posts: 18336
Napier for England!

« Reply #1 on 09/10/2009, 10:37 »

Hiya,

I'll try and get someone to pick this up for you.

It looks like there's a problem with the help assistant that's meant your ticket is being sent to the incorrect pool.

If you wouldn't mind raising a new ticket and letting me know the ticket ID, I'll make sure that it gets to the right team - apparently what you're asking for can be done.

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paxy
Posts: 153

« Reply #2 on 10/10/2009, 19:54 »

I have a second number that is used with BT Call Sign - would it be possible to port this to VOIP??

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zpeterk
Posts: 272

« Reply #3 on 19/10/2009, 20:41 »

Well after a very long time CS has come back and said it can't be done. (many days)

So I had a quick look and Gradwell want £4.00 a month and will port for £20
Sipgate foc and porting foc & 1000mins for 5.95

Intrestingly when asking Sipgate questions their cs reply almost straight away ie within 5 mins

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RamiDoodle
Plusnet Staff
Posts: 141

« Reply #4 on 19/10/2009, 22:16 »

I'm sorry that this has not been done, we rarely deal with number porting to VOIP and to be honest not everyone is familiar with this. I haven't done it myself but I can't see a reason for not being able to do it as our VOIP supplier (Gradwell) can do it.

Rami H
Plusnet Tech Support Analyst
Free broadband - so where's the catch?

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zpeterk
Posts: 272

« Reply #5 on 20/10/2009, 07:39 »

Can you point me in the right direction please?

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RamiDoodle
Plusnet Staff
Posts: 141

« Reply #6 on 20/10/2009, 19:58 »

Hi there, I've contacted Gradwell about number porting and expect them to reply by email or a phone call shortly as number porting is not very well documented internally for us. will keep you updated

« Last Edit: 20/10/2009, 21:34 by RamiDoodle »

Rami H
Plusnet Tech Support Analyst
Free broadband - so where's the catch?

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RamiDoodle
Plusnet Staff
Posts: 141

« Reply #7 on 21/10/2009, 18:57 »

Hi,

we will need to get a copy of the front page, for the bill of the phone number you want to port, can you get this scanned and attached to a ticket please? this should include your name, the address and the account number.

We will also need this form to be filled, this requires a signature so it needs scanning after it's been signed.

this will cost £10. BTW, there is also a help section at gradwell website about how to fill the form

let us know please once you've done this so that I can pass it to gradwell to get the ball rolling

Rami H
Plusnet Tech Support Analyst
Free broadband - so where's the catch?

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zpeterk
Posts: 272

« Reply #8 on 23/10/2009, 07:37 »

Thanks for your help I will deal with on Saturday.

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Pete Coventry
Plusnet Staff
Posts: 400

« Reply #9 on 25/10/2009, 22:45 »

Nice one Rami. I was about to come in and say yes it can be done but then noticed you have beaten me to it.

Wink

Kind Regards, Pete Coventry
Plusnet Technical Support Analyst

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zpeterk
Posts: 272

« Reply #10 on 27/10/2009, 13:38 »

Please see ticket no. 30293498

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