I have to say, that hiding the real cost for many users behind the headline asterisks does not look good from where I'm sitting.

Oh, so that makes it OK then does it when you advertise something that only 80% of the UK can get.  What about the other 20%?  Once again PN are hiding behind marketing spin.

You are also only talking about 12 months in that table when a PN user is tied into an 18 month contract.

The issue there is that we're trying to make our products easier to understand at a base level, and comparable with the competitors for all customers, not just the geeks. Unmetered is a term that hasn't been used since dial up days, whereas Unlimited is a commonly used term across the industry.

Yes savvy users will expect something different from us, and will look into the details and compare against other ISP's, our product still stacks up pretty well against the masses in that case.

The general network rules of the products haven't changed, the times when you get best speeds on pure download protocols (Usenet, P2P and the like) is overnight, the same applied to the Plus/Premier product set and the BBYW products, in order to make sure at peak times the general experience remained good.

Oh come on Plusnet, that's pure marketing claptrap right from the mouths of those pushing 'Unlimited' services! Yes, it's technically true as the majority consists of something like 70%(?) of the broadband users in the UK. However if you look at total broadband lines that leaves a significant minority of around 5 million broadband users to give the totally wrong impression to.

(broadband figures obtained from http://www.broadbandchoic...nd-statistics-110209.html)

Mike

Its plain stupid actually not having the ongoing costs CLEARER than they are.  Just showed the new account options to a friend who does a lot of referals and the first thing he pointed out was how it wasn't easy to see the peoper prices.

I've asked the content team to do a comparison for Market 1/2 prices too. That should clarify things somewhat.

o well plusnet be a sheep a follow the crowd and blend in with the other unlimited isp's.

me thinks the no techy customers would understand that unmetered means the same sort of thing as other isp's unlimited products but on seeing unmetered they would spend abit more time looking at all the brillant info you have on the website about the network alot more than any other isp has on there website.
Giving the product the name unmetered would make the no techy customers more likely to sit down and read the encyclopedia of information and get the full picture on plusnet and undertand that PN is not really just one sheep of a flock of underhand tatics isp's

What a surprise to get a defensive response from Plusnet. Not 'disingenious at all - it is the truth! To say I have to go online at night to get linespeed is absurd. This DOES differ to BBYW products so wise up!

I cannot fathom the brass neck that PN are trying to palm this inferior product refresh off as 'almost the same'.

Why would I want PRO? £19.99 per month and capped. You market your range on 'unlimited' and then say to get line speed during waking hours actually you will be limited! 

The domain hosting, VOIP is value added and for new customers won't be there. Brand new customers only used to get extras but this isn't the case with the new product refresh.

Peter, you would do well in listening to customers who are venting their anger here rather than try to convince yourselves that this isn't the case - i.e. get your head out of the sand!

P.S. That link didn't work 

I shall not refer anyone to Plusnet as the product is poor - end of. Can't wait for my LLU to come along.

How does one achieve that by burying essential core detail under the asterisks?

Unlimited. Yes a word often used within the industry, and considered by many to be misleading. I have never understood why an ISP would want to sell an unlimited product, when there own capacity is very much limited. We have seen all these unlimited deals before and they usually wind up being over contended. A frightening proposition when PlusNet trafic is shaped in the first place

I think PlusNet are starting to look like all the rest I'm afraid. An also ran.

Never mind.

As I previously pointed out, it is not just the bad news that Plusnet is making it difficult to find. One has to dig down a few levels from the home page to discover that Value has unmetered overnight usage. Isn't this something worth shouting about in the promotion of the product? Accurate, complete information needs to be brought together in one place. Few people will find all the information that is available by following chains of links

two click job to find that there is free overnight usage on value. could be put on the pop up box

I implied the same sort of thing here in the contract length poll.

You have that wrong I think, I did not see Mand or other PN staff correct you.

The page here is very clear you will goto the same 128kb/s limited connection till the next month.

SW.

I think the FAQ and portal pages are at odds with what Mand says.

See her post 872...
http://community.plus.net....msg590697.html#msg590697

On the new products you either set a Data Transfer Watch amount or have usage added as you use it. The difference being that you don't get throttled to 128k after using your additional bandwidth on the new products.  You are either restricted or have the choice to buy more bandwidth.

NB restricted = blocked

There is a problem with that page - Mand specifically contradicted it last night

The link I gave you explicitly states the connection becomes rate limited with p2p/usenet blocked.

But, I see one part of this being odd is that this suggests that unless a person sets a DTW value, the default beaviour is to add bandwidth than to limit at 128kb/s. I can think of the marketing reasons for this! Did BBYW have the same default behaviour?

SW.