cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Download of .EXE Files

SPRINTSF
Newbie
Posts: 5
Registered: ‎09-01-2016

Download of .EXE Files

‎09-01-2016 5:02 PM

I cannot download .EXE files, despite speaking to Symantec for 1 1/2 hrs.
Message 1 of 14
(2,322 Views)
Reply
0 Thanks
13 REPLIES 13
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Download of .EXE Files

‎09-01-2016 5:07 PM

which browser and are you trying to download them or run from the internet also which Symantec product are you using
Message 2 of 14
(1,021 Views)
Reply
0 Thanks
SPRINTSF
Newbie
Posts: 5
Registered: ‎09-01-2016

Re: Download of .EXE Files

‎09-01-2016 5:27 PM

I have tried to download from Firefox and Chrome. I am trying to download Internet Security. I have also tried Kaspersky, with the same result.
Message 3 of 14
(1,021 Views)
Reply
0 Thanks
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Download of .EXE Files

‎09-01-2016 5:33 PM

have you tried with the anti virus disabled and which operating system are you using
when you say "Internet Security" please be more specific
Message 4 of 14
(1,021 Views)
Reply
0 Thanks
SPRINTSF
Newbie
Posts: 5
Registered: ‎09-01-2016

Re: Download of .EXE Files

‎09-01-2016 6:03 PM

The program I had installed does not specify which version I am using, but when I run Live Update the current version is installed,
I have tried disabling the firewall.
The problem also occurs with Kaspersky and is not specific to Norton.
Message 5 of 14
(1,021 Views)
Reply
0 Thanks
SPRINTSF
Newbie
Posts: 5
Registered: ‎09-01-2016

Re: Download of .EXE Files

‎09-01-2016 6:04 PM

I am using Windows 7 Professional
Message 6 of 14
(1,021 Views)
Reply
0 Thanks
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Download of .EXE Files

‎09-01-2016 6:07 PM

What are you actually trying to download and where from so I can have a look
Message 7 of 14
(1,021 Views)
Reply
0 Thanks
ReedRichards
Seasoned Pro
Posts: 4,927
Thanks: 145
Fixes: 25
Registered: ‎14-07-2009

Re: Download of .EXE Files

‎09-01-2016 7:34 PM

My guess is that you have some program active on your computer that block exe file downloads.  If it's not specific to Norton (or Kaspersky) then it must be some other program.
What happens if you change the extension of the file before downloading so save the file as installer.txt instead of installer.exe then change the extension back after the download has completed? 
Message 8 of 14
(1,021 Views)
Reply
0 Thanks
SPRINTSF
Newbie
Posts: 5
Registered: ‎09-01-2016

Re: Download of .EXE Files

‎09-01-2016 8:05 PM

It's from:
https://manage.norton.com/Rewards/Download?service=manage
although you have to sign in before you can download.
Message 9 of 14
(1,021 Views)
Reply
0 Thanks
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Download of .EXE Files

‎09-01-2016 8:13 PM

So it is a single exe file from Norton
What error message do you get
I assume you have done the steps here https://support.norton.com/sp/en/uk/home/current/solutions/kb20090505145926EN_EndUserProfile_en_us and that you have tried to download directly using the links in it
Message 10 of 14
(1,021 Views)
Reply
0 Thanks
ChrisWoods
Rising Star
Posts: 55
Thanks: 2
Fixes: 1
Registered: ‎11-08-2015

Re: Download of .EXE Files

‎10-01-2016 8:54 PM

Open Programs and Features - look for an antivirus / security suite.
It's clearly terrible, so uninstall it. AS SOON AS POSSIBLE, download a half decent internet security package like Kaspersky (I use KIS 2016, just upgraded to the latest version yesterday) and it's very good. Other softwares are available. Windows Defender will give you the most basic of antivirus protection along with Windows Firewall until you install a proper AV solution.
Tip: if you have a Barclays account and use online banking, they have offered free 3-PC licenses through the online banking portal for several years now. In lieu of meaningful interest rates, it's the best benefit you'll get from a free current account... Look for "Kaspersky Offer".
Message 11 of 14
(1,021 Views)
Reply
0 Thanks
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Download of .EXE Files

‎10-01-2016 10:23 PM

OR
You can remove all paid for AV , and use MSE , malwarebytes .
and download EXE files to your hearts content  Wink
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Message 12 of 14
(1,021 Views)
Reply
0 Thanks
Anonymous
Not applicable

Re: Download of .EXE Files

‎10-01-2016 10:29 PM

Do you have a popup blocker enabled as this might be causing the problem.
Message 13 of 14
(1,021 Views)
Reply
0 Thanks
NedLudd
Grafter
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Re: Download of .EXE Files

‎10-01-2016 10:46 PM

I use Norton AV and can download the exe file so it's not NAV that is the problem!
It could be the settings, but I think there is something else going on preventing this - perhaps a rogue thingy?
Please read post 3 CW!
Geoff,
York.
Message 14 of 14
(1,021 Views)
Reply
0 Thanks