Ticket placed on hold for a week for a simple question?
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Ticket placed on hold for a week for a simple question?
31-10-2014 9:28 AM
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Maybe I did ask a 'dumb' question but I only wanted confirmation and ticket placed on hold for 7 days???
Maybe someone here can advise ? - my question pasted below...
Hi,
Could you please confirm that as an Anytime phone package customer a call to a number beginning 01481 is part of the inclusive package?
It should be by definition it starts with 01 and Alderney/Guernsey aren't listed in your International code section, but I know some companies and mobile providers treat UK Channel Island numbers as 'International'
The number I want to dial is in Alderney.
Many thanks,
Pete
Re: Ticket placed on hold for a week for a simple question?
31-10-2014 9:36 AM
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Since Plusnet say that inclusive calls are within the UK it probably applies
Quote Calling Plans
With Calling Plans you pay a monthly charge which lets you make calls to UK* local and national numbers at no additional charge. Other call charges are as detailed within this guide.
*UK means calls of up to an hour to Local and National numbers beginning 01, 02 and 03. Excluded calls include non-geographic numbers (e.g. 0871), Premium Rate services, operator-controlled calls, calls to the internet, information and paging services, local, national and all non-geographic numbers used to dial up ISPs, other non-voice calls and calls to the Channel Islands.
Re: Ticket placed on hold for a week for a simple question?
31-10-2014 9:41 AM
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But, it begins with 01 and Channel Islands aren't listed as an International site - maybe that's the reason for the week on hold
Patience is a virtue
Re: Ticket placed on hold for a week for a simple question?
31-10-2014 9:44 AM
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I did a search on these Forums
http://community.plus.net/forum/index.php/topic,99733.0.html/
and this is the post
Quote from: Kelly This question just came up internally. Calls to the channel islands are included.
Re: Ticket placed on hold for a week for a simple question?
31-10-2014 9:56 AM
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So as I have no patience I think I'll make a quick call and check my bill
Thank you Oldjim for your help
Pete
Re: Ticket placed on hold for a week for a simple question?
31-10-2014 2:44 PM
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No idea why it was placed on hold. Sorry for that, I'll feed back on the agent that did it.
Alderney is included in Guernsey, as it uses the same area code. Is that correct? Guernsey uses the same phone numbering system as the United Kingdom. Subsequently, this should make it qualify as a landline call.
Matty
Re: Ticket placed on hold for a week for a simple question?
31-10-2014 7:10 PM
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Thank you for confirming that and yes 01481 is I believe generic to all of the Channel Islands, but definitely the same for Guernsey.
Regards,
Pete
Re: Ticket placed on hold for a week for a simple question?
13-11-2014 2:48 PM
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Thank you for your query about this. On the home phone package UK numbers starting with an '01' prefix will be included in the relevent phone packages. Sadly calls Alderney would be classed as an international call as it isn't under the UK network, as call are routed in an alternative method. I hope this clarifies this for you. Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 or 0345 140 0200 if we can be of further assistance.
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I think PN need to make a consistent approach here as I've had two conflicting replies also if it is classed as international why isn't it listed in the 'International' charges section?
Re: Ticket placed on hold for a week for a simple question?
13-11-2014 2:54 PM
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Re: Ticket placed on hold for a week for a simple question?
13-11-2014 3:02 PM
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Quite why, goodness knows!
Re: Ticket placed on hold for a week for a simple question?
14-11-2014 4:13 PM
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These calls are billing the same way as other UK landline calls.
We've also raised a task to get the information on the website updated with this, it won't update instantly but will be in one of the next couple of releases (we do a release every 3 weeks).
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