Still with BT :(
My fibre was due to be transferred over from BT on 4.10 but still with them and no update from plusnet 
Is this usual? Don`t really fancy the idea of a guessing game for switchover.
Is this usual? Don`t really fancy the idea of a guessing game for switchover.
I'm really sorry for any confusion but the order is actually set to bring your service over on the 7th and not the 4th.
We originally confirmed that back on 26/9 on ticket 92109369 so apologies for any contradictory updates since then, I'll investigate that.
We originally confirmed that back on 26/9 on ticket 92109369 so apologies for any contradictory updates since then, I'll investigate that.
No problem. Thanks for the prompt reply and update! 
The 4.10 came from the SMS message sent on the 26.9.
The 4.10 came from the SMS message sent on the 26.9.
@slavo71
Unfortunately it's a case of same mistake, different person. Sorry if that's been an inconvenience.
In my position and that of my team mates in customer relations we tend to have a good overview of broader issues that might be affecting things like this and this and we've only seen the two instances mentioned in the thread.
We're not concerned there's a broader issue but we will remain vigilant all the same and feedback is being passed on.
Unfortunately it's a case of same mistake, different person. Sorry if that's been an inconvenience.
In my position and that of my team mates in customer relations we tend to have a good overview of broader issues that might be affecting things like this and this and we've only seen the two instances mentioned in the thread.
We're not concerned there's a broader issue but we will remain vigilant all the same and feedback is being passed on.
No problem mate, it's good that you have a forum that you keep your eye on....it gives us some reassurance that it's not a case of "We've got their money for the next 18 months, so we don't care"