Referral discount calculation changed yet again!
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Re: Referral discount calculation changed yet again!
26-07-2014 7:40 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Referral discount calculation changed yet again!
28-07-2014 4:24 PM
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Thank you for your continued patience with this, everyone.
Re: Referral discount calculation changed yet again!
29-07-2014 8:23 PM
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Re: Referral discount calculation changed yet again!
30-07-2014 12:01 PM
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Re: Referral discount calculation changed yet again!
30-07-2014 12:04 PM
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I am very impressed that the promised weekly (Wednesday) update on this issue is being delivered consistently. Guess I must be in the last batch... Surely I cannot have fallen through a crack?
Kevin
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Re: Referral discount calculation changed yet again!
30-07-2014 12:06 PM
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Just so I can explain it to someone - i've forgotten myself
Thanks!
Re: Referral discount calculation changed yet again!
30-07-2014 12:24 PM
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Usually in the case of both broadband and phone migration, the broadband is done first and the phone some 10-14 days thereafter. Broadband billing starts on day 1 and phone billing starts when the line is moved, pro-rata for the part period. If the referer's billing date falls in between these dates then only the broadband service will be eligible for payment, the phone service token having not yet been activated.
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Re: Referral discount calculation changed yet again!
30-07-2014 12:32 PM
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I had them both put on at the same time with a fibre install and paid for them both on signup. So maybe I am missing a token?
Re: Referral discount calculation changed yet again!
01-08-2014 6:42 AM
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On the Member Centre it has: Your referrals saved you £10.21 this month
In My Referrals it has: Your current referral credit £6.85
email from PlusNet for Account username: dyslexia
has: £5.22
Whats going on?
[Edit]
Opened a ticket, ticket number: 89360469
Oh you are averaging a response time of 39 hours 52 minutes 22 seconds for new queries, not good.
Re: Referral discount calculation changed yet again!
05-08-2014 12:28 PM
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Quote from: Chris The last refund script will be early next week if you haven't received yours yet.
It's now early next week and still no news
Re: Referral discount calculation changed yet again!
05-08-2014 12:48 PM
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Re: Referral discount calculation changed yet again!
05-08-2014 12:48 PM
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Quote from: reserved
It's now early next week and still no news
If it's any help, I received my email informing me of my forthcoming payment on a Wednesday (9 July).
Quote Your username: xxxxx
Hello Mr Xxxxx Xxxxx,
We're getting in touch to let you know that you haven't received all the
referral credits owed to you towards the end of last year, due to a system
error. We're sorry for any inconvenience this may have caused.
We've since resolved this problem, and will be refunding you the owed
amount of £X. If you pay for your Plusnet service by Direct Debit, you
will receive your refund within 7-10 working days. If you pay by card,
please allow 2-3 working days.
You don't need to do a thing. We'll process the refund stated above, and
you'll continue to receive your referral credits as normal from your next
billing date.
Yours sincerely,
Re: Referral discount calculation changed yet again!
05-08-2014 2:09 PM
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I can't see why a refund if you pay by DD should take 7-10 working days. A bank transfer can be done immediately!!
Re: Referral discount calculation changed yet again!
06-08-2014 9:34 AM
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Quote from: Adam I'll see if I can dig up some information on when this is due to go out as both people who dealt with this are currently on holiday.
Any news Adam?
I do feel that if the situation was the other way round and we owed PN money then a fix & payment would have happened much faster
[Moderator's note by Dick (Strat) Quote fixed.
[color=black] Edit: Thanks Dick, I tried but didn't succeed (Senior Moment)
Re: Referral discount calculation changed yet again!
06-08-2014 10:19 AM
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Also now that CP3 have moved on, who has taken ownership of the other outstanding referral issues? Does that person also know that there is a commitment to an update on this issue every Wednesday... Which is today?
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If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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