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FTTC order

Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: FTTC order

@Boz it went up by £8 mate.
@Matthew, my line speed on the Plusnet side is now showing as updated:
Phone exchange:
PAIGNTON
Estimated line speed:
56Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-04-07 03:51:54
Current line speed:
78 Mb

But I'm still getting:

Which suggests to me that the modem is still syched @ 42/20.
Can you have a look for me?
Cheers for the help.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC order

Your modem is synced as follows:
Downstream Speed: 45.4 Mbps
Upstream Speed: 20.0 Mbps
Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: FTTC order

Thanks Chris.
Is it just a case of being patient and letting the speed rise, or does it need a kick some where?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC order

I'd give it until Tuesday when we're back in the office again, if the speeds are still low, I'd raise a fault at http://faults.plus.net so we can get an investigation under way.
Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: FTTC order

No problem, thank you Chris.
Have a good Easter mate.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC order

You too Smiley
Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: FTTC order

My connection has been pretty up and down this weekend unfortunately.
Speed wise is very up and down, the same goes for downloads.
At the moment, Steam is impossible to download from.


I screen shot it so you can see it's wired etc.
tijara33
Pro
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Re: FTTC order

You need to raise a fault as per Chris's post #18. Good luck.
http://faults.plus.net
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC order

Hi,
As tijara33 has mentioned above, if your speeds are still pretty sporadic, I would raise a fault on the above link.
Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: FTTC order

I've raised a fault... (de ja vous  Embarrassed )
I wouldn't be surprised if the engineer cocked up the install, my line was perfect before, and I am the only FTTC subscriber in that cab.
I run the BT speed test as requested but it gave the following error message:


FAQ
Results Image not loaded

1. Best Effort Test:
Download Speed : 39.94 Mbps
2. Upstream Test:
Upload Speed : 12.49 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
So it wont show on your records.
Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: FTTC order

I raised a fault, and within the hour I had a call from the Faults Team... quick work guys, I'm impressed.
Any way the faults chap, who was very friendly btw, told me he has found an issue, and has passed it on to BTOR to look into, and depending on what they say, I will need an engineers visit.
The fault test report is:
Test Outcome Fail
Test Outcome Code GTC_FTTC_SERVICE_1607
Description Circuit performance appears unstable due to mean time between errors issues. Continue submitting trouble report
Main Fault Location CI
Sync Status In Sync
Downstream Speed 43.5 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Target Fix Time
Fault Report Advised Y
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Profile Name 27M-54M Downstream, Interleaving Off - 10M-20M Upstream, Interleaving Off
Time Stamp NA
Parameters MIN MAX AVG
Down Stream Line Rate 43.4 Mbps 43.4 Mbps 43.2 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 0 Sec 86400 Sec 14336 Sec
Retrains 0 0 0


Problem Explanation: [GEA503] An issue has been identified. Appointment Not required.
Resolution/Recommendation: Report fault to BTW for OR investigation.

So what is:
Test Outcome Code GTC_FTTC_SERVICE_1607
and
Problem Explanation: [GEA503] An issue has been identified
Any ideas?
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: FTTC order

Basically it means what it says on the tin  Wink
Looking at the results your line is erroring quite frequently and this will be manifesting as the intermittent issues you've been particularly with the poor speeds
Once we have a response back from Openreach we'll be in touch
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: FTTC order

Ahh ok.
I thought maybe it pointed at something specific.
Wishful thinking?  Grin
Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: FTTC order

Things seem to be getting worse.
Every other page gives a 'can't be loaded' error, and the Xbox/PS4 lag is pretty horrendous.
Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: FTTC order

I had a call from the faults dept earlier.
The guy was lovely, but he didn't seem to know his arse from his elbow.
He told me that the problem was fixed, and I was getting a good speed, with my router sync'd at 52/20.  He said as I was estimated to get 30meg down it's a result...
I politely asked him to check again, as my estimate is 57 to 64.
He then said that actually my modem is sync'd at 41/19!
He then said he was sorry, and would call me back in 10 minutes!
A few minutes later he called back, and said he was sorry but every thing he told me was wrong, and I need BTOR to visit!
Poor guy sounded pretty embarrassed
Any way, BTOR are due tomorrow afternoon.
De ja vous!