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Home Phone changes

Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Home Phone changes

‎29-08-2007 12:07 PM

Afternoon,
I just wanted to let you all know that we rolled some changes to our Home Phone service this morning:
1) Anytime+ now has no 1000 minute FUP, starting from your next billing month. The 300 minute international call allowance will remain.
2) The £20 cancellation fee has been removed.
Good news all round I hope you'll agree. Smiley
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LiamM
Grafter
Posts: 5,636
Registered: ‎12-08-2007

Re: Home Phone changes

‎29-08-2007 1:27 PM

PUG News : http://usergroup.plus.net/news_070829_homephonecanx.php
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lingbob
Grafter
Posts: 734
Registered: ‎05-04-2007

Re: Home Phone changes

‎29-08-2007 1:57 PM

Quote from: Mand
Good news all round I hope you'll agree. Smiley

Good news indeed.
When can we expect Caller Display to be included FOC  Grin
Regards .....
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LiamM
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Posts: 5,636
Registered: ‎12-08-2007

Re: Home Phone changes

‎29-08-2007 2:04 PM

Quote from: road
When can we expect Caller Display to be included FOC  Grin

We in the PlusNet UserGroup would like to see bundled Caller Display / Voicemail.  If that is something you would like, register your vote here!
http://usergroup.plus.net/pugit/view.php?id=357
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Not applicable

Re: Home Phone changes

‎29-08-2007 2:17 PM

I would definitely like to see the answerphone service included but after an earlier post on the subject in this section, was told that it is a service that would cost Plusnet so they couldn't offer it at that time.
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Mand
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Registered: ‎05-04-2007

Re: Home Phone changes

‎29-08-2007 2:38 PM

I'd suggest voting on the PUGIT item above if you are keen to get this added, as our product team do consider it when looking at improvements.
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bill
Grafter
Posts: 73
Registered: ‎30-07-2007

Re: Home Phone changes

‎29-08-2007 4:38 PM

Quote from: Mand
Afternoon,
I just wanted to let you all know that we rolled some changes to our Home Phone service this morning:
1) Anytime+ now has no 1000 minute FUP, starting from your next billing month. The 300 minute international call allowance will remain.
2) The £20 cancellation fee has been removed.
Good news all round I hope you'll agree. Smiley

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bill
Grafter
Posts: 73
Registered: ‎30-07-2007

Home Phone

‎29-08-2007 4:49 PM

Good news. I notice the minutes remainig box has been already been removed from the phone page. Do those with 3 or 4 weeks left before the next billing period get informed if they approach the 1000 minute limit? Also as the 300 minute limit remains for overseas calls the retention of the box would be handy.
Moderators note by James_H : Merged topics.
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jmd
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Registered: ‎30-07-2007

Re: Home Phone changes

‎29-08-2007 9:35 PM

I would like to know how many minutes I have left please - so can you replace the box that showed that?  It is useful to know where you are at any time of the billing month.
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jmd
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Re: Home Phone changes

‎29-08-2007 10:01 PM

Just a second thought and realisation!  - does it now mean literally unlimited phone calls to local, 01 and 02 numbers so you can go over 1000 minutes so that is why you do not need box showing time left? Smiley
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LiamM
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Posts: 5,636
Registered: ‎12-08-2007

Re: Home Phone changes

‎29-08-2007 10:07 PM

I'm sure that if you're really hammering it, or using it in a way where it could be suspected you're using it for Business purposes - PlusNet will be in touch.
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Mand
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Registered: ‎05-04-2007

Re: Home Phone changes

‎30-08-2007 9:16 AM

There is no 1000 minute Fair Usage Policy anymore, so you do not need to monitor your minutes. Smiley
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bill
Grafter
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Registered: ‎30-07-2007

Re: Home Phone changes

‎30-08-2007 9:41 PM

But surely there is a need to monitor until the next billing period, ( in my case until 23 September) when, according to Mand's first post, the 1000 minutes restriction will be removed.  Also, there remains a need to monitor the 300 minutes overseas call allowance.
Or is it now the case that all the restrictions have now been removed for everyone regardless of next billing period?
I query this out of interest only, as I am happy with the service and use only a fraction of the old restricted allowances anyway.
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Mand
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Registered: ‎05-04-2007

Re: Home Phone changes

‎31-08-2007 11:28 AM

Hi guys,
The removal of the 1000 minutes is applicable as of now, for everyone.
I've raised the issue internally that you cannot see how many international minutes you have remaining, and will post back here once I receive an update.
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bill
Grafter
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Registered: ‎30-07-2007

Re: Home Phone changes

‎31-08-2007 1:46 PM

Many thanks, Mand. It is heartening to see queries so promptly dealt with.
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