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Home Phone changes

  • Mand
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« on 29/08/2007, 12:07 »
Afternoon,

I just wanted to let you all know that we rolled some changes to our Home Phone service this morning:

1) Anytime+ now has no 1000 minute FUP, starting from your next billing month. The 300 minute international call allowance will remain.
2) The £20 cancellation fee has been removed.

Good news all round I hope you'll agree. Smiley

Regards, Mand Beckett
Plusnet Comms Team
The UserGroup Forums
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  • Liam.
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« Reply #1 on 29/08/2007, 13:27 »
PUG News : http://usergroup.plus.net..._070829_homephonecanx.php
Liam Martin
PlusNet UserGroup Member & Ex-PlusNet Comms Team Staffer!
BBYWPro! & Business Premier User | DG834G Lover
Wormeries from the inventors!
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« Reply #2 on 29/08/2007, 13:57 »
Quote from: Mand on 29/08/2007, 12:07
Good news all round I hope you'll agree. Smiley

Good news indeed.

When can we expect Caller Display to be included FOC  Grin

Regards .....
Martin
A satisfied plusnet customer from October 2004 to Mid February 2009
PCLinuxOS - the radically simple distro-hopper-stopper
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  • Liam.
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« Reply #3 on 29/08/2007, 14:04 »
Quote from: road-runner on 29/08/2007, 13:57
When can we expect Caller Display to be included FOC  Grin

We in the PlusNet UserGroup would like to see bundled Caller Display / Voicemail.  If that is something you would like, register your vote here!

http://usergroup.plus.net/pugit/view.php?id=357
Liam Martin
PlusNet UserGroup Member & Ex-PlusNet Comms Team Staffer!
BBYWPro! & Business Premier User | DG834G Lover
Wormeries from the inventors!
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« Reply #4 on 29/08/2007, 14:17 »
I would definitely like to see the answerphone service included but after an earlier post on the subject in this section, was told that it is a service that would cost Plusnet so they couldn't offer it at that time.
force9
Joined 03 June 2004
www.cairnterriertalk.co.uk
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  • Mand
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« Reply #5 on 29/08/2007, 14:38 »
I'd suggest voting on the PUGIT item above if you are keen to get this added, as our product team do consider it when looking at improvements.
Regards, Mand Beckett
Plusnet Comms Team
The UserGroup Forums
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« Reply #6 on 29/08/2007, 16:38 »
Quote from: Mand on 29/08/2007, 12:07
Afternoon,

I just wanted to let you all know that we rolled some changes to our Home Phone service this morning:

1) Anytime+ now has no 1000 minute FUP, starting from your next billing month. The 300 minute international call allowance will remain.
2) The £20 cancellation fee has been removed.

Good news all round I hope you'll agree. Smiley


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« Reply #7 on 29/08/2007, 16:49 »
Good news. I notice the minutes remainig box has been already been removed from the phone page. Do those with 3 or 4 weeks left before the next billing period get informed if they approach the 1000 minute limit? Also as the 300 minute limit remains for overseas calls the retention of the box would be handy.

Moderators note by James_H : Merged topics.

« Last Edit: 29/08/2007, 19:05 by James_H »

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« Reply #8 on 29/08/2007, 21:35 »
I would like to know how many minutes I have left please - so can you replace the box that showed that?  It is useful to know where you are at any time of the billing month.
www.cairnterriertalk.co.uk
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« Reply #9 on 29/08/2007, 22:01 »
Just a second thought and realisation!  - does it now mean literally unlimited phone calls to local, 01 and 02 numbers so you can go over 1000 minutes so that is why you do not need box showing time left? Smiley
www.cairnterriertalk.co.uk
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  • Liam.
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« Reply #10 on 29/08/2007, 22:07 »
I'm sure that if you're really hammering it, or using it in a way where it could be suspected you're using it for Business purposes - PlusNet will be in touch.
Liam Martin
PlusNet UserGroup Member & Ex-PlusNet Comms Team Staffer!
BBYWPro! & Business Premier User | DG834G Lover
Wormeries from the inventors!
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  • Mand
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« Reply #11 on 30/08/2007, 09:16 »
There is no 1000 minute Fair Usage Policy anymore, so you do not need to monitor your minutes. Smiley
Regards, Mand Beckett
Plusnet Comms Team
The UserGroup Forums
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« Reply #12 on 30/08/2007, 21:41 »
But surely there is a need to monitor until the next billing period, ( in my case until 23 September) when, according to Mand's first post, the 1000 minutes restriction will be removed.  Also, there remains a need to monitor the 300 minutes overseas call allowance.
 Or is it now the case that all the restrictions have now been removed for everyone regardless of next billing period?
 I query this out of interest only, as I am happy with the service and use only a fraction of the old restricted allowances anyway.
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  • Mand
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« Reply #13 on 31/08/2007, 11:28 »
Hi guys,

The removal of the 1000 minutes is applicable as of now, for everyone.

I've raised the issue internally that you cannot see how many international minutes you have remaining, and will post back here once I receive an update.
Regards, Mand Beckett
Plusnet Comms Team
The UserGroup Forums
Got a fault? This may help to explain.
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« Reply #14 on 31/08/2007, 13:46 »
Many thanks, Mand. It is heartening to see queries so promptly dealt with.
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« Reply #15 on 07/09/2007, 08:16 »
Quote from: Mand on 29/08/2007, 12:07
Afternoon,

I just wanted to let you all know that we rolled some changes to our Home Phone service this morning:

1) Anytime+ now has no 1000 minute FUP, starting from your next billing month. The 300 minute international call allowance will remain.
2) The £20 cancellation fee has been removed.

Good news all round I hope you'll agree. Smiley


Thank you Plusnet for removing the £20 cancellation charges. By removing the charges you have raised my trust on your competative services.
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