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Need help with poor speed & lost connections

« on 04/08/2012, 17:41 »
Hey, having temp moved back to my parents' from a country where I had 1giga FTTH I am appalled at their "broadband", hoping someone can help me improve our service.
One of the main issues is reliability, as I am trying to VPN to a corporate network, but it won't hold a stable connection

I think we're quite far from the local exchange, and I understand the line quality is not that great, but we get:

a lot of disconnects,
very, very slow web browsing
a lot of 'hangs' where the router doesn't seem to have disconnected, but webpages are unresponsive
we're not using any p2p,
downloading more than one thing in iTunes seems to kill the line,
Steam is a massive fustration,
the max speed I get from downloading a file from a big CDN is about 500k/s (but is more often around 100k/s) - is this the stage we are still in in good old blighty? I mentioned having FTTH purely so you could put my speed expectations into place - Steam would download at 30 meg a sec!

I ran the BT speed check thing last night, hopefully attached a screenshot. Let me know what else might help.

We had an old Netgear model/router, but I just bought a Billion 7700N to see if it improved matters; it did not. Yesterday it started off at around 7770 sync speed, down at 5900 now.

Device Info

Model Name: BiPAC 7700N
Software Version: B038_N28_GH_UK-00-2426
Bootloader (CFE) Version: 1.0.37-106.5
DSL PHY and Driver Version: A2pD030g.d22j
Wireless Driver Version: 5.60.120.3.cpe4.406.0

This information reflects the current status of your WAN connection.

Line Rate - Upstream (Kbps): 1092
Line Rate - Downstream (Kbps): 5927
LAN IPv4 Address: 192.168.24.254
MAC Address: 00:04:ed:e0:a7:76
Default Gateway: pppoa0
Primary DNS Server: 212.159.6.10
Secondary DNS Server: 212.159.6.9
Date/Time: Sat Aug 4 17:35:16 2012

Statistics -- xDSL

 
Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0
 
  Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 122 59
Attenuation (0.1 dB): 365 212
Output Power (0.1 dBm): 0 126
Attainable Rate (Kbps): 6488 1088

  Path 0   Path 1   
  Downstream Upstream Downstream Upstream
Rate (Kbps): 5927 1092 0 0
 
MSGc (# of bytes in overhead channel message): 59 51 0 0
B (# of bytes in Mux Data Frame): 185 42 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 4 0 0
T (Mux Data Frames over sync bytes): 1 1 0 0
R (# of check bytes in FEC Data Frame): 14 4 0 0
S (ratio of FEC over PMD Data Frame length): 0.9987 4.9230 0.0 0.0
L (# of bits in PMD Data Frame): 1602 286 0 0
D (interleaver depth): 32 4 0 0
Delay (msec): 7.99 4.92 0.0 0.0
INP (DMT symbol): 1.11 0.22 0.0 0.0
 
Super Frames: 3373811 3083644 0 0
Super Frame Errors: 14088 1168 0 0
RS Words: 1196906 241675 0 0
RS Correctable Errors: 11502 100 0 0
RS Uncorrectable Errors: 6156 0 0 0
 
HEC Errors: 311622 1241 0 0
OCD Errors: 25 0 0 0
LCD Errors: 25 0 0 0
Total Cells: 4164073 758645 0 0
Data Cells: 13832 1901 0 0
Bit Errors: 0 2417 0 0

Total ES: 1757 817
Total SES: 231 0
Total UAS: 265 265
   


Interface Statistics
Port Number In Octets Out Octets In Packets Out Packets In OAM Cells Out OAM Cells In ASM Cells Out ASM Cells In Packet Errors In Cell Errors
1 3359518344 136142743 2103766 1150165 137 2 0 0 360 686




Here are some logs from the router:

Date/Time Facility Severity Message
Aug 3 17:13:41 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=221.127.224.13 DST=87.112.168.103 LEN=48 TOS=0x00 PREC=0x80 TTL=102 ID=21073 DF PROTO=TCP

SPT=2208 DPT=445 WINDOW=64512 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 17:14:05 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=192.114.170.53 DST=87.112.168.103 LEN=44 TOS=0x00 PREC=0x80 TTL=29 ID=62400 PROTO=TCP SPT=64837

DPT=22 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 17:26:26 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=210.245.80.238 DST=87.112.168.103 LEN=40 TOS=0x00 PREC=0x80 TTL=108 ID=256 PROTO=TCP SPT=6000

DPT=3389 WINDOW=16384 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 17:27:12 syslog info -- MARK -- 
Aug 3 17:30:17 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=171.231.167.131 DST=87.112.168.103 LEN=52 TOS=0x00 PREC=0x80 TTL=115 ID=38708 DF PROTO=TCP

SPT=1741 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 17:32:30 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=61.138.128.77 DST=87.112.168.103 LEN=40 TOS=0x00 PREC=0x80 TTL=94 ID=256 PROTO=TCP SPT=6000

DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 17:35:29 user crit kernel: Line 0: ADSL link down 
Aug 3 17:35:29 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM 
Aug 3 17:35:29 user warn kernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0 
Aug 3 17:35:31 daemon crit syslog: Clear IP addresses. Connection DOWN. 
Aug 3 17:35:31 daemon crit syslog: Clear IP addresses. PPP connection DOWN. 
Aug 3 17:35:31 user crit kernel: Line 0: xDSL G.994 training 
Aug 3 17:35:40 user crit kernel: Line 0: ADSL G.992 started 
Aug 3 17:35:44 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 3 17:35:49 user crit kernel: Line 0: ADSL link down 
Aug 3 17:35:50 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM 
Aug 3 17:35:54 user crit kernel: Line 0: xDSL G.994 training 
Aug 3 17:36:03 user crit kernel: Line 0: ADSL G.992 started 
Aug 3 17:36:08 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 3 17:36:12 user crit kernel: Line 0: ADSL G.992 message exchange 
Aug 3 17:36:12 user crit kernel: Line 0: ADSL link up, Path 0, us=1088, ds=6966 
Aug 3 17:36:12 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM 
Aug 3 17:36:12 user warn kernel: bcmxtmrt: MAC address: 00 04 ed e0 a7 78 
Aug 3 17:36:12 user warn kernel: [DoCreateDeviceReq.2305]: register_netdev 
Aug 3 17:36:12 user warn kernel: [DoCreateDeviceReq.2307]: register_netdev done 
Aug 3 17:36:12 user warn kernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=1088000, DS=6966000 
Aug 3 17:36:12 daemon notice syslog: pppd 2.4.1 started by admin, uid 0 
Aug 3 17:36:12 daemon notice syslog: PPP: Start to connect ... 
Aug 3 17:36:18 daemon crit syslog: PPP LCP UP. 
Aug 3 17:36:19 daemon crit syslog: PPP LCP UP. 
Aug 3 17:36:19 daemon crit syslog: Received valid IP address from server. Connection UP. 
Aug 3 17:41:21 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=212.183.140.37 DST=87.113.90.224 LEN=64 TOS=0x00 PREC=0x80 TTL=50 ID=9669 DF PROTO=TCP SPT=33378

DPT=443 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 17:41:22 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=212.183.140.37 DST=87.113.90.224 LEN=64 TOS=0x00 PREC=0x80 TTL=50 ID=50942 DF PROTO=TCP SPT=33378

DPT=443 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 17:41:24 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=212.183.140.37 DST=87.113.90.224 LEN=64 TOS=0x00 PREC=0x80 TTL=50 ID=49793 DF PROTO=TCP SPT=33378

DPT=443 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 17:41:25 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=212.183.140.37 DST=87.113.90.224 LEN=60 TOS=0x00 PREC=0x80 TTL=51 ID=53583 DF PROTO=TCP SPT=30828

DPT=80 WINDOW=5840 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 17:41:25 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=212.183.140.37 DST=87.113.90.224 LEN=64 TOS=0x00 PREC=0x80 TTL=50 ID=47531 DF PROTO=TCP SPT=33378

DPT=443 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 17:56:29 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=1.202.108.212 DST=87.113.90.224 LEN=56 TOS=0x00 PREC=0x40 TTL=108 ID=10318 DF PROTO=TCP SPT=34125

DPT=8009 WINDOW=5808 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 18:02:03 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=183.82.54.25 DST=87.113.90.224 LEN=60 TOS=0x00 PREC=0x80 TTL=46 ID=47956 DF PROTO=TCP SPT=39853

DPT=80 WINDOW=14600 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 18:02:06 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=183.82.54.25 DST=87.113.90.224 LEN=60 TOS=0x00 PREC=0x80 TTL=46 ID=47957 DF PROTO=TCP SPT=39853

DPT=80 WINDOW=14600 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 18:08:49 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=199.30.59.112 DST=87.113.90.224 LEN=40 TOS=0x00 PREC=0x80 TTL=106 ID=1 PROTO=TCP SPT=3565

DPT=8080 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 3 18:21:58 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=78.132.219.144 DST=87.113.90.224 LEN=56 TOS=0x00 PREC=0x80 TTL=45 ID=62725 PROTO=TCP SPT=3848

DPT=23 WINDOW=5808 RES=0x00 SYN URGP=0 MARK=0x8000000 


Some more later when I checked:
Aug 4 01:57:54 user warn kernel: bcmxtmcfg: OAM loopback response not received on VCC 1.0.38 
Aug 4 01:57:55 user warn kernel: bcmxtmcfg: OAM loopback response not received on VCC 1.0.38 
Aug 4 02:08:45 daemon crit syslog: Clear IP addresses. Connection DOWN. 
Aug 4 02:08:45 daemon crit syslog: Clear IP addresses. PPP connection DOWN. 
Aug 4 02:08:51 daemon notice syslog: PPP: Start to connect ... 
Aug 4 02:08:53 daemon crit syslog: PPP LCP UP. 
Aug 4 02:08:59 daemon crit syslog: PPP LCP UP. 
Aug 4 02:09:02 daemon crit syslog: Received valid IP address from server. Connection UP. 
Aug 4 02:09:31 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=61.183.17.82 DST=91.125.221.230 LEN=48 TOS=0x00 PREC=0x80 TTL=107 ID=5232 PROTO=TCP SPT=60635

DPT=5900 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 02:14:09 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=61.138.128.77 DST=91.125.221.230 LEN=40 TOS=0x00 PREC=0x80 TTL=96 ID=256 PROTO=TCP SPT=6000

DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0 MARK=0x8000000 

Aug 4 14:06:40 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 4 14:06:45 user crit kernel: Line 0: ADSL link down 
Aug 4 14:06:45 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM 
Aug 4 14:06:49 user crit kernel: Line 0: xDSL G.994 training 
Aug 4 14:06:58 user crit kernel: Line 0: ADSL G.992 started 
Aug 4 14:07:03 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 4 14:07:07 user crit kernel: Line 0: ADSL G.992 message exchange 
Aug 4 14:07:07 user crit kernel: Line 0: ADSL link up, Path 0, us=1104, ds=7191 
Aug 4 14:07:07 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM 
Aug 4 14:07:07 user warn kernel: bcmxtmrt: MAC address: 00 04 ed e0 a7 78 
Aug 4 14:07:07 user warn kernel: [DoCreateDeviceReq.2305]: register_netdev 
Aug 4 14:07:07 user warn kernel: [DoCreateDeviceReq.2307]: register_netdev done 
Aug 4 14:07:07 user warn kernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=1104000, DS=7191000 
Aug 4 14:07:07 daemon notice syslog: pppd 2.4.1 started by admin, uid 0 
Aug 4 14:07:07 daemon notice syslog: PPP: Start to connect ... 
Aug 4 14:07:10 daemon crit syslog: PPP LCP UP. 
Aug 4 14:07:21 user crit kernel: Line 0: ADSL link down 
Aug 4 14:07:21 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM 
Aug 4 14:07:21 user warn kernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0 
Aug 4 14:07:21 daemon info syslog: Exit. 
Aug 4 14:07:23 user crit kernel: Line 0: xDSL G.994 training 
Aug 4 14:07:32 user crit kernel: Line 0: ADSL G.992 started 
Aug 4 14:07:37 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 4 14:07:41 user crit kernel: Line 0: ADSL link down 
Aug 4 14:07:41 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM 
Aug 4 14:07:45 user crit kernel: Line 0: xDSL G.994 training 
Aug 4 14:07:54 user crit kernel: Line 0: ADSL G.992 started 
Aug 4 14:07:59 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 4 14:08:03 user crit kernel: Line 0: ADSL G.992 message exchange 
Aug 4 14:08:03 user crit kernel: Line 0: ADSL link up, Path 0, us=1100, ds=7165 
Aug 4 14:08:03 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM 
Aug 4 14:08:03 user warn kernel: bcmxtmrt: MAC address: 00 04 ed e0 a7 78 
Aug 4 14:08:03 user warn kernel: [DoCreateDeviceReq.2305]: register_netdev 
Aug 4 14:08:03 user warn kernel: [DoCreateDeviceReq.2307]: register_netdev done 
Aug 4 14:08:03 user warn kernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=1100000, DS=7165000 
Aug 4 14:08:03 daemon notice syslog: pppd 2.4.1 started by admin, uid 0 
Aug 4 14:08:03 daemon notice syslog: PPP: Start to connect ... 
Aug 4 14:08:07 daemon crit syslog: PPP LCP UP. 
Aug 4 14:08:08 daemon crit syslog: PPP LCP UP. 
Aug 4 14:08:08 daemon crit syslog: Received valid IP address from server. Connection UP. 
Aug 4 14:08:16 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=81.218.127.128 DST=91.125.130.13 LEN=48 TOS=0x00 PREC=0x80 TTL=112 ID=21103 DF PROTO=TCP SPT=1394 DPT=135 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 14:08:19 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=81.218.127.128 DST=91.125.130.13 LEN=48 TOS=0x00 PREC=0x80 TTL=112 ID=26324 DF PROTO=TCP SPT=1394 DPT=135 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 14:08:25 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=81.218.127.128 DST=91.125.130.13 LEN=48 TOS=0x00 PREC=0x80 TTL=112 ID=4545 DF PROTO=TCP SPT=1394 DPT=135 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 14:19:58 syslog info -- MARK -- 
Aug 4 14:21:53 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=152.149.133.50 DST=91.125.130.13 LEN=48 TOS=0x00 PREC=0x80 TTL=105 ID=28249 PROTO=TCP SPT=22824 DPT=5900 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 14:23:19 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=46.74.23.226 DST=91.125.130.13 LEN=52 TOS=0x00 PREC=0x80 TTL=190 ID=37156 PROTO=TCP SPT=4019 DPT=4899 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 14:32:08 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=91.124.96.75 DST=91.125.130.13 LEN=52 TOS=0x00 PREC=0x80 TTL=115 ID=21533 DF PROTO=TCP SPT=62413 DPT=445 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 14:32:11 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=91.124.96.75 DST=91.125.130.13 LEN=52 TOS=0x00 PREC=0x80 TTL=115 ID=21728 DF PROTO=TCP SPT=62413 DPT=445 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 14:43:24 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=117.218.30.25 DST=91.125.130.13 LEN=60 TOS=0x00 PREC=0x80 TTL=47 ID=40733 DF PROTO=TCP SPT=50410 DPT=23 WINDOW=5840 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 14:53:51 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=113.16.106.49 DST=91.125.130.13 LEN=60 TOS=0x00 PREC=0x40 TTL=42 ID=30207 DF PROTO=TCP SPT=49419 DPT=8082 WINDOW=5440 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 15:19:58 syslog info -- MARK -- 
Aug 4 15:22:54 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=58.218.199.58 DST=91.125.130.13 LEN=40 TOS=0x00 PREC=0xA0 TTL=105 ID=256 DF PROTO=TCP SPT=12200 DPT=9000 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 15:22:54 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=58.218.199.58 DST=91.125.130.13 LEN=40 TOS=0x00 PREC=0x80 TTL=105 ID=256 DF PROTO=TCP SPT=12200 DPT=1080 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 15:22:54 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=58.218.199.58 DST=91.125.130.13 LEN=40 TOS=0x00 PREC=0x40 TTL=105 ID=256 DF PROTO=TCP SPT=12200 DPT=8118 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 15:34:57 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=87.111.82.175 DST=91.125.130.13 LEN=48 TOS=0x00 PREC=0x80 TTL=110 ID=24871 DF PROTO=TCP SPT=13706 DPT=3389 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 15:44:06 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=113.166.57.96 DST=91.125.130.13 LEN=60 TOS=0x00 PREC=0x80 TTL=44 ID=50169 DF PROTO=TCP SPT=2953 DPT=23 WINDOW=5808 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 16:19:57 syslog info -- MARK -- 
Aug 4 16:24:38 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=92.36.73.12 DST=91.125.130.13 LEN=48 TOS=0x00 PREC=0x80 TTL=121 ID=10303 DF PROTO=TCP SPT=4466 DPT=445 WINDOW=16384 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 16:24:41 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=92.36.73.12 DST=91.125.130.13 LEN=48 TOS=0x00 PREC=0x80 TTL=121 ID=10326 DF PROTO=TCP SPT=4466 DPT=445 WINDOW=16384 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 16:42:49 user crit kernel: Line 0: ADSL link down 
Aug 4 16:42:49 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM 
Aug 4 16:42:49 user warn kernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0 
Aug 4 16:42:50 daemon crit syslog: Clear IP addresses. Connection DOWN. 
Aug 4 16:42:50 daemon crit syslog: Clear IP addresses. PPP connection DOWN. 
Aug 4 16:42:50 user crit kernel: Line 0: xDSL G.994 training 
Aug 4 16:42:59 user crit kernel: Line 0: ADSL G.992 started 
Aug 4 16:43:04 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 4 16:43:08 user crit kernel: Line 0: ADSL G.992 message exchange 
Aug 4 16:43:09 user crit kernel: Line 0: ADSL link down 
Aug 4 16:43:09 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM 
Aug 4 16:43:12 user crit kernel: Line 0: xDSL G.994 training 
Aug 4 16:43:21 user crit kernel: Line 0: ADSL G.992 started 
Aug 4 16:43:26 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 4 16:43:30 user crit kernel: Line 0: ADSL G.992 message exchange 
Aug 4 16:43:31 user crit kernel: Line 0: ADSL link up, Path 0, us=1081, ds=5472 
Aug 4 16:43:31 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM 
Aug 4 16:43:31 user warn kernel: bcmxtmrt: MAC address: 00 04 ed e0 a7 78 
Aug 4 16:43:31 user warn kernel: [DoCreateDeviceReq.2305]: register_netdev 
Aug 4 16:43:31 user warn kernel: [DoCreateDeviceReq.2307]: register_netdev done 
Aug 4 16:43:31 user warn kernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=1081000, DS=5472000 
Aug 4 16:43:31 daemon notice syslog: pppd 2.4.1 started by admin, uid 0 
Aug 4 16:43:31 daemon notice syslog: PPP: Start to connect ... 
Aug 4 16:43:35 daemon crit syslog: PPP LCP UP. 
Aug 4 16:43:35 daemon crit syslog: PPP LCP UP. 
Aug 4 16:43:36 daemon crit syslog: Received valid IP address from server. Connection UP. 
Aug 4 16:43:38 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=89.135.87.115 DST=87.112.93.186 LEN=48 TOS=0x00 PREC=0x20 TTL=113 ID=5739 DF PROTO=TCP SPT=62618 DPT=6881 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 16:43:39 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=89.98.67.195 DST=87.112.93.186 LEN=48 TOS=0x00 PREC=0x20 TTL=114 ID=898 DF PROTO=TCP SPT=59128 DPT=6881 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 16:43:39 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=76.123.224.210 DST=87.112.93.186 LEN=48 TOS=0x00 PREC=0x20 TTL=108 ID=1475 DF PROTO=TCP SPT=60151 DPT=6881 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 16:43:39 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=101.12.23.6 DST=87.112.93.186 LEN=48 TOS=0x00 PREC=0x40 TTL=109 ID=25600 DF PROTO=TCP SPT=52796 DPT=52793 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 16:43:41 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=177.103.19.190 DST=87.112.93.186 LEN=48 TOS=0x00 PREC=0x20 TTL=109 ID=3305 DF PROTO=TCP SPT=60443 DPT=6881 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 16:53:38 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=122.179.93.0 DST=87.112.93.186 LEN=48 TOS=0x00 PREC=0x20 TTL=45 ID=3758 DF PROTO=TCP SPT=56857 DPT=6881 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 17:03:42 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=122.148.155.19 DST=87.112.93.186 LEN=52 TOS=0x00 PREC=0x20 TTL=105 ID=10098 DF PROTO=TCP SPT=65424 DPT=6881 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 17:13:39 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=217.44.83.76 DST=87.112.93.186 LEN=48 TOS=0x00 PREC=0x20 TTL=114 ID=26010 DF PROTO=TCP SPT=61060 DPT=6881 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 17:19:58 syslog info -- MARK -- 
Aug 4 17:23:55 user alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=119.247.192.148 DST=87.112.93.186 LEN=48 TOS=0x00 PREC=0x20 TTL=109 ID=27664 DF PROTO=TCP SPT=2664 DPT=6881 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000 
Aug 4 17:30:06 user crit kernel: Line 0: ADSL link down 
Aug 4 17:30:06 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM 
Aug 4 17:30:06 user warn kernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0 
Aug 4 17:30:07 daemon crit syslog: Clear IP addresses. Connection DOWN. 
Aug 4 17:30:07 daemon crit syslog: Clear IP addresses. PPP connection DOWN. 
Aug 4 17:30:08 user crit kernel: Line 0: xDSL G.994 training 
Aug 4 17:30:17 user crit kernel: Line 0: ADSL G.992 started 
Aug 4 17:30:21 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 4 17:30:26 user crit kernel: Line 0: ADSL link down 
Aug 4 17:30:26 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM 
Aug 4 17:30:30 user crit kernel: Line 0: xDSL G.994 training 
Aug 4 17:30:39 user crit kernel: Line 0: ADSL G.992 started 
Aug 4 17:30:43 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 4 17:30:48 user crit kernel: Line 0: ADSL G.992 message exchange 
Aug 4 17:30:48 user crit kernel: Line 0: ADSL link up, Path 0, us=1112, ds=4537 
Aug 4 17:30:48 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM 
Aug 4 17:30:48 user warn kernel: bcmxtmrt: MAC address: 00 04 ed e0 a7 78 
Aug 4 17:30:48 user warn kernel: [DoCreateDeviceReq.2305]: register_netdev 
Aug 4 17:30:48 user warn kernel: [DoCreateDeviceReq.2307]: register_netdev done 
Aug 4 17:30:48 user warn kernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=1112000, DS=4537000 
Aug 4 17:30:48 daemon notice syslog: pppd 2.4.1 started by admin, uid 0 
Aug 4 17:30:48 daemon notice syslog: PPP: Start to connect ... 
Aug 4 17:30:52 daemon crit syslog: PPP LCP UP. 
Aug 4 17:31:07 daemon crit syslog: PPP LCP UP. 
Aug 4 17:31:08 daemon crit syslog: Received valid IP address from server. Connection UP. 
Aug 4 17:31:24 user crit kernel: Line 0: ADSL link down 
Aug 4 17:31:24 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM 
Aug 4 17:31:24 user warn kernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0 
Aug 4 17:31:25 daemon crit syslog: Clear IP addresses. Connection DOWN. 
Aug 4 17:31:25 daemon crit syslog: Clear IP addresses. PPP connection DOWN. 
Aug 4 17:31:26 user crit kernel: Line 0: xDSL G.994 training 
Aug 4 17:31:35 user crit kernel: Line 0: ADSL G.992 started 
Aug 4 17:31:40 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 4 17:31:44 user crit kernel: Line 0: ADSL link down 
Aug 4 17:31:44 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM 
Aug 4 17:31:48 user crit kernel: Line 0: xDSL G.994 training 
Aug 4 17:31:57 user crit kernel: Line 0: ADSL G.992 started 
Aug 4 17:32:02 user crit kernel: Line 0: ADSL G.992 channel analysis 
Aug 4 17:32:06 user crit kernel: Line 0: ADSL G.992 message exchange 
Aug 4 17:32:06 user crit kernel: Line 0: ADSL link up, Path 0, us=1092, ds=5927 
Aug 4 17:32:06 user warn kernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM 
Aug 4 17:32:06 user warn kernel: bcmxtmrt: MAC address: 00 04 ed e0 a7 78 
Aug 4 17:32:06 user warn kernel: [DoCreateDeviceReq.2305]: register_netdev 
Aug 4 17:32:06 user warn kernel: [DoCreateDeviceReq.2307]: register_netdev done 
Aug 4 17:32:06 user warn kernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=1092000, DS=5927000 
Aug 4 17:32:06 daemon notice syslog: pppd 2.4.1 started by admin, uid 0 
Aug 4 17:32:06 daemon notice syslog: PPP: Start to connect ... 
Aug 4 17:32:13 daemon crit syslog: PPP LCP UP. 
Aug 4 17:32:15 daemon crit syslog: PPP LCP UP. 
Aug 4 17:32:16 daemon crit syslog: Received valid IP address from server. Connection UP. 




Test the connection to your DSL service provider Test ADSL Synchronization:  PASS  Help
Test ATM OAM F5 segment ping: FAIL  Help
Test ATM OAM F5 end-to-end ping: FAIL  Help

Test the connection to your Internet service provider Test PPP server session: PASS  Help
Test authentication with ISP:  PASS  Help
Test the assigned IP address:  PASS Help
Ping default gateway:  PASS Help
Ping primary Domain Name Server:  PASS Help





* adsl-2012-08-04 - 0230.PNG (35.84 KB, 789x625 - viewed 77 times.)
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  • Oldjim
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« Reply #1 on 04/08/2012, 18:29 »
It looks as thought the default noise margin is 12dB which is restricting the speed quite a bit.
It will have been increased due to perceived line instability
The first thing to do is to try the test socket and report the speeds, attenuation and noise margin and also see if the line is more stable
However in relation to VPN are your parents on Value as VPN is heavily restricted on that - to 512kbps

« Last Edit: 04/08/2012, 18:31 by Oldjim »

Jim

Old Harry Rocks
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« Reply #2 on 04/08/2012, 22:55 »
Thanks very much for the reply

so basically try the different phone sockets in the house and see which is more stable? I might try a different filter too I suppose. Have they changed at all in the past several years?

Looking in the member centre, it says:
Plusnet Extra

If different sockets don't help (and a bit impractical as the main PC is connected via ethernet), what other options are there? Anyway, I'll see if I can post up some more reports tomorrow.

Also, why on earth is VPN traffic throttled?
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  • Oldjim
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« Reply #3 on 04/08/2012, 23:33 »
No you try the test socket - this video explains http://www.youtube.com/wa...p;feature=player_embedded
Jim

Old Harry Rocks
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« Reply #4 on 04/08/2012, 23:50 »
thanks Jim

of course the sweet irony is that it took about 15 mins to watch the video as I couldn't even watch it at 240p size Cheesy
anyway have found the master socket so will try that tomorrow and report back
[Moderator's note by Dick (Strat):  Full quote of preceding post removed, as per Forum Rule]

« Last Edit: 05/08/2012, 08:39 by Strat »

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« Reply #5 on 06/08/2012, 10:43 »
Hi YhsG37uiYY,

How are you getting on with your connection? Have you tried your test socket?
Below is a log of your connection

Your connection has been stable for the past 12 hours, but the last few afternoons/evenings have seen the most disconnections.

If you have tried the test socket and a different micro-filter, I'd suggest raising a fault at http://faults.plus.net
If possible I'd also try another router if you've done the above and are still experiencing problems.

Any further questions just give me a shout.

Chris
Chris Purvey
Plusnet Service Improvement & Change Lead
Service Status :: RSS :: Email
Twitter :: Facebook :: Plusnet Assist
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« Reply #6 on 13/08/2012, 10:59 »
Hey, thanks for the replies.

I tried out the master test socket - because it is farrrr away from the PC room, I moved the modem and used the laptop to see how it connected. I don't have the data to hand but it seemed better than previously. I also changed out the micro-filters. I suspect seriously bad wiring as part of the cause, along with distance to exchange and a poor quality BT line.

I am now running a telephone ext lead to the master socket (not the inside test socket) and below is what the router/modem is reporting - the attainable rate looks much better, but the SNR is massive (isn't it?) and in real-life use I can still barely stream a youtube vid at min resolution:

Statistics -- xDSL

Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0
 
  Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 66 59
Attenuation (0.1 dB): 385 213
Output Power (0.1 dBm): 0 126
Attainable Rate (Kbps): 10008 1104

  Path 0   Path 1   
  Downstream Upstream Downstream Upstream
Rate (Kbps): 4539 1100 0 0
 
MSGc (# of bytes in overhead channel message): 97 46 0 0
B (# of bytes in Mux Data Frame): 8 47 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 1 0 0
T (Mux Data Frames over sync bytes): 10 1 0 0
R (# of check bytes in FEC Data Frame): 10 0 0 0
S (ratio of FEC over PMD Data Frame length): 0.627 1.3665 0.0 0.0
L (# of bits in PMD Data Frame): 2423 281 0 0
D (interleaver depth): 480 1 0 0
Delay (msec): 7.52 0.34 0.0 0.0
INP (DMT symbol): 7.92 0.0 0.0 0.0
 
Super Frames: 9429084 8520839 0 0
Super Frame Errors: 1311362 486 0 0
RS Words: 37474756 0 0 0
RS Correctable Errors: 761 0 0 0
RS Uncorrectable Errors: 0 0 0 0
 
HEC Errors: 1029362 444 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 6293269 1518372 0 0
Data Cells: 152773 25379 0 0
Bit Errors: 0 39 0 0

Total ES: 44367 333
Total SES: 26210 0
Total UAS: 825 825


What would be the next step?
   
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