New TV can connect to router but wont connect to internet
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New TV can connect to router but wont connect to internet
02-01-2012 12:44 PM
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I have just bought a Samsung smart tv. I can connect to router but wont connect to internet. It has connected twice for a min or 2 but the rest of the time it says contact internet supplier. I have spoken to plusnet and they advised I ask everyone on this forum for answers. I cant connect the tv to the router via cable as it is in the conservitory and the cable is not long enough. Can anyone please help?
Re: New TV can connect to router but wont connect to internet
02-01-2012 12:55 PM
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What is the full model number of the TV ?
What model of router are you using ?
Re: New TV can connect to router but wont connect to internet
02-01-2012 1:09 PM
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Re: New TV can connect to router but wont connect to internet
02-01-2012 1:32 PM
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Does the TV's network status screen give an indication of whether the wireless link is remaining connected ?
Do you have the Samsung (or other) USB extender lead so that the dongle can be placed in a more wireless friendly position than directly on the back of the TV ?
When you say " It has connected twice for a min or 2", is that just wirelessly to the router, or have you managed to momentarily been able to access the internet ?
Re: New TV can connect to router but wont connect to internet
02-01-2012 3:45 PM
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Re: New TV can connect to router but wont connect to internet
02-01-2012 4:56 PM
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Quote from: purleigh [quote=andyvayro]I can connect to router but wont connect to internet. It has connected twice for a min or 2 but the rest of the time it says contact internet supplier
Does the TV's network status screen give an indication of whether the wireless link is remaining connected ?
Do you have the Samsung (or other) USB extender lead so that the dongle can be placed in a more wireless friendly position than directly on the back of the TV ?
When you say " It has connected twice for a min or 2", is that just wirelessly to the router, or have you managed to momentarily been able to access the internet ?
I'd like to say thanks, I tried the extender cable and it's worked. Woo Hoo. This has my head battered for 2 weeks now.
Re: New TV can connect to router but wont connect to internet
02-01-2012 5:20 PM
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Re: New TV can connect to router but wont connect to internet
17-01-2012 12:02 PM
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This is my first post so please bear with me - I have the same problem connecting my Samsung smart tv but am using a wired connection - the TV pases the network test (allegedly) but when I select Auto for to find IP addresses etc nothing happens and no internet connection - any suggestions? Thanks
Re: New TV can connect to router but wont connect to internet
17-01-2012 12:16 PM
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Bingo, it should be working
adie:quote
Re: New TV can connect to router but wont connect to internet
17-01-2012 12:27 PM
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What numbers are show on the network status screen ?
Re: New TV can connect to router but wont connect to internet
17-01-2012 7:01 PM
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But at least what I did confirms your advice.
Thanks again
Re: New TV can connect to router but wont connect to internet
18-01-2012 1:36 PM
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Re: New TV can connect to router but wont connect to internet
21-09-2012 7:46 PM
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For anyone struggling with this (like I was until - hopefully - five minutes ago):
There's a thread over at talktalk (http://www.talktalkmembers.com/forums/archive/index.php/t-70293.html) which recommends two things:
1. Switch your router to 802.11b/g only (ie not 11n)
2. Switch authentiation to WPA2 only (not WPA+WPA2)
Of course that may cause some users additional problems, but it's left me connected for longer than I have been so far!
Fingers crossed
Good luck!
EDIT: GAH - SOON DROPPED OUT. APPARENTLY BACK TO SQUARE ONE!!!
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- Re: New TV can connect to router but wont connect ...