Waitrose POP3 email problems
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Waitrose POP3 email problems
15-12-2010 1:14 PM
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I get the following error message:
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'xxxxxxxxxxxx@waitrose.com'. Subject 'test', Account: 'xxxxxxxxx', Server: 'smtpmail.waitrose.com', Protocol: SMTP, Server Response: '550 relay not permitted', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
I have replaced personal info with xxxxxxxxxxx
Webmail works and incoming messages are getting through.
Any ideas please?
Re: Waitrose POP3 email problems
15-12-2010 1:21 PM
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I've asked Bob to have a look into this one, but that message is normally when you are trying to use an outgoing mail server that does not belong to your connection.
I take it you are currently connected to your Waitrose Broadband service?
Re: Waitrose POP3 email problems
15-12-2010 1:34 PM
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$ telnet smtpmail.waitrose.com 25
Trying 212.159.8.242...
Connected to smtpmail.waitrose.com.
Escape character is '^]'.
220 smtp-proxy02.plus.net ESMTP Exim Wed, 15 Dec 2010 13:26:09 +0000
ehlo waitrose
250-smtp-proxy02.plus.net Hello waitrose [84.93.217.165]
250-SIZE 52428800
250-PIPELINING
250-AUTH LOGIN
250 HELP
mail from:<***************@waitrose.com>
250 OK
rcpt to:<support@plus.net>
250 Accepted
data
354 Enter message, ending with "." on a line by itself
subject:test
.
250 OK id=1PSrNW-0002nn-F5
quit
221 smtp-proxy02.plus.net closing connection
You'll probably receive the auto-responder.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Waitrose POP3 email problems
15-12-2010 2:27 PM
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I have only a Waitrose PAYG account just so I could keep my Waitrose email address. My only BB connection is my PN one.
Re: Waitrose POP3 email problems
15-12-2010 3:36 PM
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Open up a command prompt and type.
telnet smtpmail.waitrose.com 25
Press enter and you should get:
[quote author="Waitrose SMTP server"]220 smtp-proxy03.plus.net ESMTP Exim Wed, 15 Dec 2010 15:23:44 +0000
Type:
ehlo waitrose
Press enter and you should get:
[quote author="Waitrose SMTP server"]250-smtp-proxy03.plus.net Hello invalid.tld [80.229.xxx.xxx]
250-SIZE 52428800
250-PIPELINING
250-AUTH LOGIN
250 HELP
Type (substituting 'your_email_address' with your actual email address):
mail from:<your_email_address>
Press enter and you should get:
[quote author="Waitrose SMTP server"]250 OK
Type:
rcpt to:<support@plus.net>
Press enter and you should get:
[quote author="Waitrose SMTP server"]250 Accepted
Type:
data
Press enter and you should get:
[quote author="Waitrose SMTP server"]354 Enter message, ending with "." on a line by itself
Type:
Test
Press enter, then type a single dot.
.
Press enter and you'll get something like this:
[quote author="Waitrose SMTP server"]250 OK id=1PStDn-0006qc-Q0
Type:
quit
Press enter and you should get something like this:
[quote author="Waitrose SMTP server"]221 smtp-proxy03.plus.net closing connection
Connection to host lost.
If any of the above fails, let me know at which point and what it says and we'll take it from there.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Waitrose POP3 email problems
15-12-2010 5:20 PM
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Bob,
After rcpt to:<support@plus.net> I get 500 relay not accepted
Re: Waitrose POP3 email problems
15-12-2010 5:28 PM
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Re: Waitrose POP3 email problems
15-12-2010 10:18 PM
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Will be interesting to see whether or not you have problems the next time you're assigned a similar IP?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Waitrose POP3 email problems
16-12-2010 8:01 AM
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edit: I'm still on 91.125xxx this morning and it's still working!
Watch this space
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