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General: Forum Rules In Depth

  • CWNA
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  • Quis custodiet ipsos custodes?
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« on 04/07/2007, 10:21 »
THESE ARE OLD NEW RULES CAN BE FOUND HERE


General : Forum Rules: In Depth

Introduction
The Community forums offer a valuable resource for feedback, discussion, help and interaction between staff and other users. Over the years the forums have built up a knowledgeable, welcoming and friendly community.

Customer feedback is important to Plusnet, who welcome all of it, be it is positive or negative. The Customer Relations Team are on hand in the Community Support Forum to respond to queries and participate in the dialogue.
To assist the moderators in their duties can we ask that, where you consider that a post requires attention, you use the Report to Moderator Link on the lower right of the post.
In the case of PM's or emails received using the forum email system, where you are unhappy with the content or you consider that moderator action is required, you can forward or copy them as a PM  to a member of the Moderating Team.

The forums are moderated by customers, namely;  Jim (Oldjim), Adie (dvorak) and Dick (Strat).  The moderators are not paid and volunteer their time freely. They do not get any special insight into what Plusnet are doing or when your ticket is going to be answered.
The role of the moderators is to ensure that the forums provide an enjoyable and informative experience for all. They also ensure that the Forum Guidelines and rules are followed. The moderators have the right to edit, censor, delete or otherwise modify any posted message. When the moderators do edit a post however, they will attach a note to the bottom of the post explaining the purpose of the edit. Such a note will appear in either red, orange (formerly blue) or green, depending on the severity of the transgression or mistake which necessitated the edit.

If at anytime you have reason to question the actions of a moderator, in the first instance send a PM to the Moderator, if your issue still cannot be resolved then contact a member of the Customer Relations Team; Jess Booth, Linn Karstrom, Adam Walker, Adam Cassim or Luke Sanderson  who will discuss this with the moderators and make a final decision on your case.

Contents



Forum Language
The official language to be used with all postings on these forums is English
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Arguments
There is a fine line between discussion and argument which is at times hard to define. In general a discussion becomes an argument when the postings become personal and if this starts to become obvious then the Moderators will take necessary action which may include removal or locking of posts.
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Trolling
A troll is a person who posts inflammatory messages, to disrupt the discussion or to upset its participants. The word, or its derivative, "trolling", is also used to describe such messages or the act of posting them. This behaviour will not be tolerated.
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Spamming
The posting of responses to multiple topics that add little or nothing to the topic being discussed is considered spamming and will not be tolerated. Such posts will be removed and the perpetrator advised by PM
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Personal attacks
These are usually caused by discussions turning into serious arguments as mentioned above. Please think before posting anything that would be defined as this sort of attack. For example "Username is an idiot" Personal attacks, including those in personal forum messages or emails, are not welcome on these forums and will be dealt with firmly. As the moderators do not have access to personal forum messages or emails any action would only be in response to a specific complaint by the recipient.
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Impoliteness toward forum staff in a post, personal forum message or email.
This is when someone impolitely argues against any of the forum staff. (Forum staff include Plusnet staff, administrators and moderators.) An example would be: “How dare you lock that thread you stupid moderator!” However, saying something like “Could you please unlock my thread, because I feel there was no need for it to be locked.” would be perfectly fine.
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Use of inappropriate language
The use of swear words, or disguised swear words, in a post is not allowed on the forums. Any attempt to avoid the swear filter will be dealt with.
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Derogatory Names
The modification of Plusnet or associated brand names by substituting, removing or adding letters is not needed to make a serious point and is not acceptable on the forums.
Where such an action takes place the moderators will correct the change either manually or automatically and where appropriate advise the poster by PM.
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Cross Posting
We do not allow 'cross posting' where a user posts the same text in more than one forum. This wastes resources as forum users have to read posts twice. It also causes confusion to the original poster as they may well find that replies are disjointed over 2 or more threads.
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Posts/threads in a totally wrong place
Please try and check that the topic you are starting is in the correct section of the forums. Moderators will move posts that are obviously in the wrong section.
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Posting inappropriate material
Discussions which mention the circumnavigation or attempted circumnavigation of Plusnet's terms and conditions (including traffic shaping) will not be allowed to continue or develop.
The moderators can and will take appropriate action including removal of posts if such discussions are started.

Also remember that these forums can be viewed by all ages and not just adults. Sexual, Racist Items or links to explicit material will be removed and if this is repeated then action will be taken against the poster.
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Illegal file sharing
P2P (or peer-to-peer) software is not illegal in itself, nor is sharing files over it. What is illegal is the sharing of copyrighted files - over P2P or not. Therefore, discussions about P2P software in general are allowed on these forums... However, discussions about or links to sites distributing copyright material are not allowed.
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Off Topic Posts (OT)
It is inevitable that threads in forums can veer off course from the original topic. Rather than drag a thread off topic, you should start a new thread in the appropriate forum and post a link in the original thread. Please note that reasonable deviations from a topic's starting point are allowed, if discussions on the topic's original subject have finished.
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User removal of a moderators note
If a moderator leaves a note in a post, this must not be removed. They are left so the forum community knows what has happened to the post, and why the moderator has carried out any action. Hence, we treat this unofficial removal very seriously.
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Contact Us ticket posting
The posting of Contact Us tickets is permitted but the CS Agents name must be removed, unless prior permission has been given by the agent in question.  This also applies to names given during telephone conversations. Posting a ticket number will enable Plusnet employees to look into anything you might want to highlight. Note this does not include naming members of the Customer Relations Team
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Posting of Personal Details
Without the express permission of the user these are not to be posted on the forums. This includes the content of pm's (personal forum messages) or emails received from other users, moderators or staff.
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All CAPS titles/posts
These can be annoying not only because in general "netiquette" they represent shouting, but the letters are also harder for the human brain to distinguish, thus making them harder to read. Therefore, posting in all caps is not permitted.
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Signature Images
Certain signature images that are available for use on the Internet reveal information like your IP Address and Browser. These are not allowed on the forums as some more inexperienced users feel that these are in some way breaching their security and privacy.
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Avatars and Signatures
The forum moderators reserve the right to ask any member to change their Avatar and/or Signature, should they feel that it is inappropriate, or does not comply with the following guidelines;
Avatar size should be limited to 80 x 80 pixels and a maximum file size of 40kB
Use of the Plusnet (Force9, Free-On-Line, Metronet) Logo as an Avatar is reserved for staff.
Signatures should use no more space than 5 lines of standard sized text would, this includes any blank lines and images you choose to use. Image based signatures should be limited to 100 x 560 pixels and a maximum total file size of 40kB.
The use of advertising links which confer a benefit to the poster are not acceptable.
The moderators reserve the right to modify or remove links in signatures or avatars where they consider that they are being used purely for the purpose of advertising a commercial operation
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Choice of forum Displayname
The forum moderators reserve the right to ask any member to change their displayname, should they feel that it is inappropriate, disrespectful or an attempt impersonate another user.
An example of an unacceptable name could be Oldjlm.
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Too many emoticons
Some people get over-enthusiastic with emoticons. There should be no need for more than two or three emoticons together in a post.
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"Rubbish" posting
Some people think it is amusing to post in "rubbish" language... i.e. using odd characters instead of letters or even letters in no particular order. This is not permitted.
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Bumping of posts
"Bumping" is the act of adding to a thread just to get your topic back to the top of the list in a forum and should not be done except in Chit Chat where we will take a more relaxed approach.
Users who keep bumping their topics face action that may include the locking of the topic and / or removal of forum access.
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Use of Quotes
Quotes can be a very useful way of making your reply to a post clearer by indicating which post or part of a post you are referring to.
However using them incorrectly can be annoying and make threads very hard to read.
The following rule applies to the use of quotes.
Only quote the full content of a post if :-

a) it is NOT the post immediately before your reply
b) You find that your reply has been forced onto a new page (then edit in the full quote if it's needed.)

In all cases you should think before quoting and wherever possible only use a part of the post you are replying to in order to make it clear which bit of a post your reply refers to.

The Moderators will remove unnecessary full quotes where they are posted immediately after the post being replied to.
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Use of Report to Moderator function
The moderators will review all posts reported to them but may not take action if they deem no rule to have been broken or that no further action is necessary. You may not receive a response from the moderation team once they have reviewed the reported post.
Abuse of "Report to moderator" link: Multiple reports per thread, duplicate or frivolous reports will be deemed abuse and subject to warning. Every report is addressed. Please do not report something more than once.
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Banned members
If a poster is banned from posting or accessing the forums that ban includes using another members account or log on details to access the forums or asking another member to post on their behalf. This action could have consequences for the other forum member.
A ban will in the first instance be for a minimum of 48 hours while the case is considered by the Moderators and Plusnet staff. Following that it may be removed or extended depending upon the circumstances.
If the user then gets banned again it is more than likely possible that this next ban will be for an extended period of time and could even be permanent.
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[Note this thread is linked from the portal, do not change the URL]


Edit: Cleaned up Spelling.
Edit: Changed moderator list
Edit: Minor rule changes
Edit: Removed Peter Jackson changed Comms to Digital Care.
Edit: Corrected spelling in link
Edit: Rule about Derogatory Names added
Edit: Rule about Derogatory Names modified
Edit: Avatars and Signatures rule amended to include a note regarding links for personal gain.
Edit: Joanne Pilson removed from and Chris Purvey added to Digital Care Team.
Edit: Rule about Spamming added
Edit: Avatars and Signatures rule amended to include a note regarding perceived advertising of a commercial operation
Edit: Changed Digital Care Team members.
Edit: Use of Report of Post to Moderator Function added
Edit Digital Care Team changed to Customer Relations Team and members updated

« Last Edit: 22/10/2014, 11:52 by dvorak »

CWNA ACMA VRCT
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  • dvorak
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« Reply #1 on 31/07/2009, 12:09 »
Changed moderators
Forum Moderator and Customer

Unofficial IRC -  irc.geekshed.net:6667, Channel #PlusnetUnofficial
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  • dvorak
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« Reply #2 on 08/10/2009, 23:22 »
Changed moderators - cso has stood down.

« Last Edit: 09/10/2009, 08:53 by adiewoo »

Forum Moderator and Customer

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  • Be3G
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« Reply #3 on 09/10/2009, 16:12 »
Added information pertaining to moderators' notes. Further discussion about the changes can be had here.
Thomas Kuglin – known as kuglin on the old vISP forums.
Former vISP forum and latterly Community moderator, and operator of the dearly departed usertools IRC.

My web presences: twitter | flickr | last.fm
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  • Oldjim
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« Reply #4 on 10/10/2009, 21:53 »
Thread tidied up to remove the older change posts
Jim

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« Reply #5 on 29/11/2009, 11:02 »
James removed from Comms Team members
Jim

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« Reply #6 on 31/12/2009, 12:06 »
Chemical Brother removed from Moderator list
Jim

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  • Oldjim
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« Reply #7 on 25/04/2010, 17:05 »
Forum Rules modified
Revised paragraph 2 and modified Rules on Personal attacks, Impoliteness toward forum staff and Posting of Personal Details
Jim

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  • Strat
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« Reply #8 on 16/06/2010, 10:39 »
Adam Walker added to Digital Care Team list.
Customer and Forum Moderator.
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  • Oldjim
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« Reply #9 on 14/11/2010, 17:10 »
Heads up - change of rules regarding signature and image sizes.
As the Plusnet speed tester gives an image of standard size 200 x 100 px and I am getting tired of sending PM's requesting it be reduced to 80 px high we have agreed that the rule can be changed to
Quote
Signatures should use no more space than 5 lines of standard sized text would, this includes any blank lines and images you choose to use. Image based signatures should be limited to 100 x 560 pixels and a maximum file size of 40kB.
The number of standard lines of text have been increased to more or less match the new image size.
Jim

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« Reply #10 on 18/01/2011, 11:03 »
New rule added due to a number of posts recently where the "Plusnet" name has been amended to be rather uncomplimentary.

Quote
Derogatory Names
The modification of company names by substituting, removing or adding letters is not needed to make a serious point and is not acceptable on the forums.
Where such an action takes place the moderators will correct the change either manually or automatically and where appropriate advise the poster by PM.
Jim

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  • Oldjim
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« Reply #11 on 18/01/2011, 20:13 »
Due to the widespread criticism of the wide ranging remit of the above rule it has now been revised to only be applicable to Plusnet and associated brands such as Force9, Madasafish, Brightview, etc.
Quote
Derogatory Names
The modification of Plusnet or associated brand names by substituting, removing or adding letters is not needed to make a serious point and is not acceptable on the forums.
Where such an action takes place the moderators will correct the change either manually or automatically and where appropriate advise the poster by PM.
Jim

Old Harry Rocks
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  • dvorak
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« Reply #12 on 15/03/2011, 19:03 »
Be3G removed from moderators list.
Forum Moderator and Customer

Unofficial IRC -  irc.geekshed.net:6667, Channel #PlusnetUnofficial
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« Reply #13 on 05/09/2011, 10:15 »
Forum rule modified to cover a fairly new problem
This has been added to Avatars and Signatures
"The use of advertising links which confer a benefit to the poster are not acceptable."
In this context the poster is the person who has the link in their signature or avatar
Jim

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« Reply #14 on 26/09/2011, 11:49 »
Barry removed from list of moderators
Jim

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« Reply #15 on 25/05/2013, 14:00 »
Because of the recent spate of posters spamming the boards when they have a grievance which has caused problems for the staff and moderators it has been decided to add a specific rule to cover such cases here http://community.plus.net...opic,218.0.html#post_spam.
This is not intended, nor will it be used, to censor complaints or problems but it will hopefully stop, or at least nip in the bud, a series of such posts
Jim

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