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Download speed restricted in evening until 1:00am

sammieblue
Grafter
Posts: 75
Registered: ‎14-09-2010

Download speed restricted in evening until 1:00am

Moved over to ADSL2 a few weeks ago & everything has been fine
However, over the last few days I have noticed that in the evening my download speed is restricted to around 2mb (down from around 16mb)
From 1:00am exactly my download speed increases to near max speed again (16mb)
Any ideas?
Thanks
13 REPLIES 13
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Download speed restricted in evening until 1:00am

Hi sammieblue,
We've a couple of other threads on this, it's something we're currently investigating. We'll update on here as soon as we know more about what's going on, but wanted to let you know we were aware and looking into it.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
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Fixes: 316
Registered: ‎04-04-2007

Re: Download speed restricted in evening until 1:00am

Hi there,
Sorry to hear you're having problems.
I've looked over your account and can't see anything untoward. The line's stable, you've a 16Mbps IP Profile and you're on the correct traffic management profile. There's some pretty heavy upload on your line, but on the days I've checked this all seems to be after Midnight.
There's another thread here full of people posting about similar experiences to the one you seem to be having Undecided
Can't help but think there may be an unidentified spanner in the works somewhere?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

sammieblue
Grafter
Posts: 75
Registered: ‎14-09-2010

Re: Download speed restricted in evening until 1:00am

Thank you for your replies.
Yeah I thought it may be linked to the problems others are experiencing.
Right now I can only get 2-3mb on a speedtest.
Hope ya manage to plug the leak soon, I'll sit tight until then
Thanks
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Download speed restricted in evening until 1:00am

Right, we've looked into things in a bit more detail and the CPU on the traffic management switch you're connected to has been spiking. We've just reloaded that switch which should bring it back down to typical levels. *Don't* disconnect/reconnect, try things again in about fifteen minutes and let me know how you get on...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

sammieblue
Grafter
Posts: 75
Registered: ‎14-09-2010

Re: Download speed restricted in evening until 1:00am

Just tried a few speedtests and I am getting around 9-11mb.
I am connected by the ethernet cable.
Its an improvement but could just be because its at a different time of the day.

I usually get full speed to match my ip profile
Thank you for your efforts
sammieblue
Grafter
Posts: 75
Registered: ‎14-09-2010

Re: Download speed restricted in evening until 1:00am

Back to 3-4mb now
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
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Registered: ‎04-04-2007

Re: Download speed restricted in evening until 1:00am

What happens if you close the torrent applications you're running? Does that make any difference?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

sammieblue
Grafter
Posts: 75
Registered: ‎14-09-2010

Re: Download speed restricted in evening until 1:00am

already have during those last two tests
sammieblue
Grafter
Posts: 75
Registered: ‎14-09-2010

Re: Download speed restricted in evening until 1:00am

speedtests shows 1mb now
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
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Registered: ‎04-04-2007

Re: Download speed restricted in evening until 1:00am

I notice you've disconnected/reconnected since my last post although the switch you're now connected to seems OK. We can still see quite a lot of traffic on your line including some torrent flows?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
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Registered: ‎10-04-2007

Re: Download speed restricted in evening until 1:00am

If you have been recently running torrent software surely there will a number of people hitting your connection in an attempt to download from you which is likely to affect speed tests.
I'd suggest totally disabling the torrent for a period and checking that all traffic has gone quiet using something like NetworX.
Do you only have one PC? If not have you tried the speedtest with all the others disconnected?
jelv (a.k.a Spoon Whittler)
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sammieblue
Grafter
Posts: 75
Registered: ‎14-09-2010

Re: Download speed restricted in evening until 1:00am

Nope it doesn't seem to be that
Everything was fine up until nearly a week ago
Always getting around 16mb
only get this at around 3:00am now (if that)
currently getting 1mb
bobpullen
Community Gaffer
Community Gaffer
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Re: Download speed restricted in evening until 1:00am

The plot thickens then. As per my post here, there's an inkling that it may be the CPU on the traffic management switches but you seem to have continued to experience problems even when connected to an under-utilised switch! Huh

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵