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Waitrose POP3 email problems

« on 15/12/2010, 13:14 »
Since early today I have been unable to send emails using POP3 on my Waitrose account.
I get the following error message:

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'xxxxxxxxxxxx@waitrose.com'. Subject 'test', Account: 'xxxxxxxxx', Server: 'smtpmail.waitrose.com', Protocol: SMTP, Server Response: '550 relay not permitted', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

I have replaced personal info with xxxxxxxxxxx

Webmail works and incoming messages are getting through.

Any ideas please?
Dennis      ---    Plusnet Unlimited & Talk Anytime
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« Reply #1 on 15/12/2010, 13:21 »
Hi Dennis,

I've asked Bob to have a look into this one, but that message is normally when you are trying to use an outgoing mail server that does not belong to your connection.

I take it you are currently connected to your Waitrose Broadband service?
James Bailey
Plusnet Complaints Manager
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« Reply #2 on 15/12/2010, 13:34 »
Are you trying to send using your Plusnet connection Dennis? If not, that's probably what the issue is. I've just tried sending an email from your account and I didn't experience any problems:

Code:
$ telnet smtpmail.waitrose.com 25
Trying 212.159.8.242...
Connected to smtpmail.waitrose.com.
Escape character is '^]'.
220 smtp-proxy02.plus.net ESMTP Exim Wed, 15 Dec 2010 13:26:09 +0000
ehlo waitrose
250-smtp-proxy02.plus.net Hello waitrose [84.93.217.165]
250-SIZE 52428800
250-PIPELINING
250-AUTH LOGIN
250 HELP
mail from:<***************@waitrose.com>
250 OK
rcpt to:<support@plus.net>
250 Accepted
data
354 Enter message, ending with "." on a line by itself
subject:test
.
250 OK id=1PSrNW-0002nn-F5
quit
221 smtp-proxy02.plus.net closing connection

You'll probably receive the auto-responder.
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« Reply #3 on 15/12/2010, 14:27 »
OE6 servers setting is showing   smtpmail.waitrose.com which I thought was right and has always been set to that both in my Greenbee & PN days.

I have only a Waitrose PAYG account just so I could keep my Waitrose email address. My only BB connection is my PN one.

Dennis      ---    Plusnet Unlimited & Talk Anytime
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« Reply #4 on 15/12/2010, 15:36 »
That server address should be fine from a PN connection. In fact I've just tried sending an email from your account using my home Plusnet connection and I didn't encounter any problems.

Open up a command prompt and type.

Code:
telnet smtpmail.waitrose.com 25

Press enter and you should get:

Quote from: Waitrose SMTP server
220 smtp-proxy03.plus.net ESMTP Exim Wed, 15 Dec 2010 15:23:44 +0000

Type:

Code:
ehlo waitrose

Press enter and you should get:

Quote from: Waitrose SMTP server
250-smtp-proxy03.plus.net Hello invalid.tld [80.229.xxx.xxx]
250-SIZE 52428800
250-PIPELINING
250-AUTH LOGIN
250 HELP

Type (substituting 'your_email_address' with your actual email address):

Code:
mail from:<your_email_address>

Press enter and you should get:

Quote from: Waitrose SMTP server
250 OK

Type:

Code:
rcpt to:<support@plus.net>

Press enter and you should get:

Quote from: Waitrose SMTP server
250 Accepted

Type:

Code:
data

Press enter and you should get:

Quote from: Waitrose SMTP server
354 Enter message, ending with "." on a line by itself

Type:

Code:
Test

Press enter, then type a single dot.

Code:
.

Press enter and you'll get something like this:

Quote from: Waitrose SMTP server
250 OK id=1PStDn-0006qc-Q0

Type:

Code:
quit

Press enter and you should get something like this:

Quote from: Waitrose SMTP server
221 smtp-proxy03.plus.net closing connection


Connection to host lost.

If any of the above fails, let me know at which point and what it says and we'll take it from there.
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« Reply #5 on 15/12/2010, 17:20 »

Bob,

After rcpt to:<support@plus.net>   I get 500 relay not accepted

« Last Edit: 15/12/2010, 19:00 by reserved »

Dennis      ---    Plusnet Unlimited & Talk Anytime
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« Reply #6 on 15/12/2010, 17:28 »
I have rebooted and changed my IP from 84.51xxx to 91.125 xxx and it now seems to work  Huh?
Dennis      ---    Plusnet Unlimited & Talk Anytime
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« Reply #7 on 15/12/2010, 22:18 »
That was going to be my next question Wink

Will be interesting to see whether or not you have problems the next time you're assigned a similar IP?
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« Reply #8 on 16/12/2010, 08:01 »
One step ahead of you Bob  Wink


edit: I'm still on 91.125xxx this morning and it's still working!

Watch this space
 Undecided

« Last Edit: 16/12/2010, 08:05 by reserved »

Dennis      ---    Plusnet Unlimited & Talk Anytime
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