Hi Bob,

I didn't click any RENEW links.  I uninstalled , rebooted and tried to re-install which then failed as per the screen shot in my post. Decided to go back to AVG 2011. 

Guys, I'm sorry for the continued problems but rest assured we're taking it seriously.

We've thousands using the service so these issues have the potential to affect a lot of people. For those that don't know, we have acknowledged the existence of a problem over on our Service Status feed.


Sorry about that. I'll have a word with the advisor in question. We were originally informed by McAfee that they had identified a problem, but despite this being addressed the issues have persisted


If you're talking about this failure, then I've been able to replicate that when trying a fresh install on my own account. Thought it was because I was using an x64 variant of Windows to begin with but it's clear others are having similar problems where it's been installed prior without any problems.

We're looking at a number of issues:

Renewal problems (ref: 64480)

This is where customers are presented with this notice advising that they need to renew their subscription.

Orders not being sent (ref: 63927/63955)

This is what I think is contributing to the problems CharlieSmirke's having.

Incorrect content surrounding charging

This is basically a yellow notification Window in the Member Centre that says the service costs £2 when you log in with an account that offers it for free. We've seen a few reports of this so are going to fix it as part of this investigation.

Errors installing

When trying to install/reinstall the software you're presented with this error message.

We're in contact with Mcafee to try and work out where some of these processes are breaking down. As soon as I know more, I'll come back to you. There's no ETA for resolution at the moment I'm afraid.


If you can't wait for a fix and are looking for free alternatives then Avira Antivir Personal comes recommended by me.

Righto. I'm confused. I have turned on my laptop to be told that my computer has not been protected for 5 days and that I need to renew my Mcafee license, I click on renew and am moved to the PlusNet homepage. I found this thread through the support pages but, whilst I'm reading this, McAfee is happily running a scan.

Am I protected? Need I worry? Should I have stuck with Panda AV? Could someone give me a concise answer on my problem and what I ned to do. No tech speak please, I'm drinking....

Kind regards

Basically you are still protected but you won't get any updates until the problem is fixed

Isn't there a built in feature of the standard Plusnet router for protection, rather than software?

There is a round black button on the back of the Thomson router that when pressed the lights should fade away thus providing full protection from viruses, trojans, hackers etc. from the Internet, the computer / laptop will be 100% safe! I believe it also acts as a 'power saver' mode, you won't use as much electricity whilst it is in protection mode. It is also a known fact, that whilst the router is in this state, you will not occur any bandwidth usage either. 

There is a small compromise whilst using this feature, you can only use the Internet in 'offline' mode.

lol @ticntac

I have given up on Mcafee, their custom service stinks  and downloaded a free trial of AVG 2011. It seems a lot better than the old AVG's (not so resource hungry)
I may even buy it after the trial as I do believe unreliable protection is worse than no protection at all. At least you know where you stand with no protection!

My message to Plusnet is that although clearly not your fault you are reliant on customer service from Mcafee that is very poor. This must be embarassing for you and brings you into disrepute. I have nothing but praise for you as an ISP and have been with you for some years.

Maybe it's time to bin Mcafee and link up with a better provider?

OK, I redownloaded and ran the install last night - which very kindly offered to remove the existing Mcafee software.
So far today all seems to be good; however I don't particularly want to have to do this on a monthly basis across 3 PCs - I haven't rolled it out on the others yet.

am glad now that didn't leave PN protect on a pc now - tried it on an old one & was unimpressed with the limited info it showed
perhaps in time it'll improve ... mcafee has been a pain to me before, sad to read here that it's still a pain 

that old pc is now running with freebie comodo av & firewall -- all is well -- and I can see what's going on far better

Will try to uninstall and re-download.

After uninstalling as Bob suggested, it's now allowed me to download again and re-install.

Looks like I spoke too soon.

Thanks Sciurus,

I'll give Bob a headsup.

Afternoon folks.

Would appreciate some more feedback from those of you who've been experiencing the license renewal problems.

McAfee have found some issues at their side and reckon this should now be sorted. I don't know the exact time they rectified the problems at their side, but it was at some point on Friday.


On Friday I was receiving this error message and was unable to install the software. I tried yesterday though, and everything worked OK for me.


As above. Can you try again and let me know whether or not you're still suffering from this problem?

@Sciurus I've not seen that particular error before. What happens if you try again?

Ok really starting to get annoyed with the constant rfenewal message, any more news today on a fix

I unistalled McAfee from my system. I'm now trying to install McAfee again, I download the DMsetup.exe with no problems. When I run DMsetup.exe, I get the download splash appear and then nothing seems to happen; gave up after 60 mins. Tried twice with different copies of DMsetup.exe on two days. Is this a know issue; can it be resolved? Help pages say nothing helpful. PC running Windows 7 32bit

Dan.

@Dan the Van, that's not a problem I've encountered before. In my experience, the splash should prompt you for the serial number? Out of curiosity, what happens if you run the .exe in compatibility mode for Vista or XP?

@nibor, the renewal problem should have been fixed. It certainly seems OK in the examples we've tested it on. Have you tried manually tried checking for updates?