Referral value incorrect
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Re: Referral value incorrect
27-09-2010 7:07 AM
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Yes, it is still all messed up. I am £1.00 short this month and still haven't received a reimbursement for the shortfall in previous month/s.
I have sent in another ticket but I am not going to get anywhere with it because I know that the reply will be 'due to data protection etc etc'.
How are you expected to check that it is correct when you are obstructed?
Also, I have people who were on Option 1 at 25p and are now on Value (have been since it came in last year) and I am not being allowed the 50p that I have on other ones who are new and have Value.
One of the referrals was on Option 1 and changed to Value but is not in Market 3 area and I see that it has been upgraded to 50p for her. What is the correct policy on this please?
Re: Referral value incorrect
27-09-2010 8:03 AM
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Re: Referral value incorrect
27-09-2010 8:25 AM
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My adding up shows that they are £1 per month less then it should be.
Re: Referral value incorrect
27-09-2010 9:38 PM
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"I understand the frustration but until the issue is resolved we are unable to add any credit note relating to the referrals to your account, this is because once our development team have resolved the issue you will be automatically credited with ALL outstanding referral payments and will therefore not be out of pocket.
This is affecting a relatively large amount of users and as such needs to be investigated as a whole rather than on a person by person case. Thank you for your continued understanding and patients in this matter."
Re: Referral value incorrect
27-09-2010 9:48 PM
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I'm getting a special discount next month for the amount that keeps not being taken off my bill, in case it still isn't sorted by then. A grand total of 75p!
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Referral value incorrect
29-09-2010 1:24 PM
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we do have an open problem which has increased in priority as it has affected more users. From initial investigation it seems that in the majority of instances the referrals are just delayed but the investigation is still happening and I will update here once I think the problem has been fixed.
Jojo
Re: Referral value incorrect
01-10-2010 3:44 PM
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Last month my referral was £1 short, but the current referral credit showed as £1.
This month (i.e. todays bill) it is £2 short, (based on the referral credit from yesterday), and I now have a current referral credit of £2.
It seems whatever is causing the problem is accruing more credit each month, but not using it.
Kevin.
Re: Referral value incorrect
04-10-2010 5:05 PM
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The problem just continues to drag on and on... I've just received the normal ongoing update......
"We are unable to answer your Question [ ###7 ] at the moment. The Support Team will keep the Question open, and will provide an update as soon as possible.
The following comment has been added to the Question:
[internal]
Placing on hold awaiting update on the problem.
The next action on your Help Assistant Question is due on Thursday 7th October at 9:00am. This Question will remain open with the CSC - G until this time."
Re: Referral value incorrect
04-10-2010 5:52 PM
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All I have had is the usual 'A Question has been Received......' response.
I will get all mixed up as to what I am actually owed if it is not sorted out soon.
Re: Referral value incorrect
04-10-2010 6:20 PM
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Very strange, I saw a figure for "earned this month" that was clearly unrealistic. And the list of referrals includes a name I don't recognise at all, alongside those that I do. Maybe I got a secondhand referral somehow?
Anyway, I'm happy to let it all work out eventually. As long as it is REALLY being looked at.
Re: Referral value incorrect
13-10-2010 5:27 PM
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2 to 3 days before my billing date I had a current referral of £2.50. This was made up of £2 for this months referral and 50p from a missing payment from last month. Received my bill yesterday and £1 referral discount was applied and my current referral is £1. Questions:
1. Why did I not receive all referral payments?
2. What has happen to the 50p?
Re: Referral value incorrect
14-10-2010 1:28 PM
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Re: Referral value incorrect
03-11-2010 1:31 PM
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https://portal.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals&?membermenu...
I wanted to check the status of a new referral I made last month (3 month free).
I normally have quite a few referrals showing.
Re: Referral value incorrect
03-11-2010 1:45 PM
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Its usually cleared up by now but try it again later and it'll be working.
Cheers,
A.
(* Crashing the database is speculative and may not be occurring. If it is I think I found the cause of the problem guys ...)
Re: Referral value incorrect
03-11-2010 1:47 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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