| Quote from: Ian |
Anyway, if anyone thinks we are still missing obvious feature improvements that will help improve customer satisfaction or drive sales, then I hope you will feel free to raise them and seek support from others - If that process works, the actual tool that records the idea and supports the prioritisation process is secondary!
Ian
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Ian and James,
There is still a hole in your product set which has been opened even wider by the discontinuation of the £14-99 PayG product.
NewNet have a BBYW Pro-like product which is priced at £11-99 with a 3GB included usage. Newnet have stated that this "Lite" product is their most profitable because most of their "Lite" users use less than half of their allowance.
PlusNet ought to be able to cream this market with a "Pro-Lite" product with all traffic in Titanium or Gold queues but with a low included usage of say 2GB as you had with PayG. I believe that you could offer this at £10-99 with additional GBs @~£1.
Now, you have asked me before why I need my traffic in the Gold or higher queue. The answer is largely intangible and goes back to the pain I suffered with BB+ taking 3 hours to FTP a 15MB Printer Driver. I never want to go there again and will pay whatever the best-of-breed ISps want to charge for it. At today's prices, the price is a paltry £11-99!
Come on guys, you could make me rich on my referrals alone!
R
