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BBYW Pro v Plusnet Pro

Nick_Russell
Grafter
Posts: 562
Registered: ‎10-05-2007

BBYW Pro v Plusnet Pro

‎16-12-2009 8:28 AM

I am currently on BBYW Pro.  Looking at Kitz's comparison the Plusnet Pro product seems to offer identical shaping and traffic management but with the possibility to get speeds up to 20 MB. Is there any reason why I should not switch?  Is there a downside to Plusnet Pro? 
Also can I switch and keep my fax-to-email?
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Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: BBYW Pro v Plusnet Pro

‎16-12-2009 8:36 AM

When we moved to the current product set, we stopped selling all the BBYW products as new sales. However we still had people asking for Pro so a new version, which the traffic management is the same on, was created.
If you want to switch to Plusnet Pro you can request to keep any services that aren't offered on the new products during the change-over and we'll also move you to the 21CN network if it's available at your exchange.
Let me know if you'd like to switch and I'll arrange it for you.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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pjmarsh
Superuser
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Re: BBYW Pro v Plusnet Pro

‎16-12-2009 8:42 AM

Presumable Plusnet Pro will be slightly cheaper than BBYW Pro after 1st January with the VAT changes?  Are they currently the same price?
Phil

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Chris
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Re: BBYW Pro v Plusnet Pro

‎16-12-2009 8:48 AM

BBYW Pro is currently £19.55 (IIRC) which will go back to £19.99 once VAT increases, Plusnet Pro is £19.99.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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pjmarsh
Superuser
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Re: BBYW Pro v Plusnet Pro

‎16-12-2009 8:50 AM

Thanks Chris.  I couldn't remember what the BBYW prices where now.
Phil

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Nick_Russell
Grafter
Posts: 562
Registered: ‎10-05-2007

Re: BBYW Pro v Plusnet Pro

‎16-12-2009 9:13 AM

Quote from: Chris
If you want to switch to Plusnet Pro you can request to keep any services that aren't offered on the new products during the change-over and we'll also move you to the 21CN network if it's available at your exchange.
Let me know if you'd like to switch and I'll arrange it for you.

Thanks for the quick response. Yes I would like to change and my exchange is 21CN enabled but has not been switched over yet.  I need to keep my fax-to-email.
Do I need to do anything or can you just arrange?  My user name is quartzconsulting
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Chris
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Re: BBYW Pro v Plusnet Pro

‎16-12-2009 9:31 AM

I'll go and sort it out now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: BBYW Pro v Plusnet Pro

‎16-12-2009 11:51 AM

Hi Nick,
Chris has made the change for you, you'll need to reconnect in order to be on the profile for the new account but there's basically no difference so no need to rush this.
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Nick_Russell
Grafter
Posts: 562
Registered: ‎10-05-2007

Re: BBYW Pro v Plusnet Pro

‎16-12-2009 12:07 PM

Many thanks Chris and Matt for the quick response.  I'll reconnect when I get home.
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Chris
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Re: BBYW Pro v Plusnet Pro

‎16-12-2009 4:38 PM

As Matt says, there is no rush for this as the service offers are the same anyway.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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rigsby
Dabbler
Posts: 23
Registered: ‎19-12-2009

Re: BBYW Pro v Plusnet Pro

‎19-12-2009 1:49 PM

I'm in pretty much same position - I have BBYW3 but it seems that there isn't any downside to moving my account to PlusNet Premium?  And as my exchange is already 21CN I can assume that I will get improved speeds once switch over, providing my router is compatible (it's a NetGear DG834PN and it seems from spec it is)?
So if I want to move to PlusNet Pro I can do so pretty much immediately without any loss of service?
Thanks
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Mand
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Re: BBYW Pro v Plusnet Pro

‎21-12-2009 11:04 AM

Yep, you can move over now, and if your exchange is enabled we'll submit a regrade to ADSL2+ for you straightaway.
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rigsby
Dabbler
Posts: 23
Registered: ‎19-12-2009

Re: BBYW Pro v Plusnet Pro

‎04-01-2010 11:32 AM

Hi Mand
I notice when I look at upgrade opttions that PlusNet Premium Estimated speed is 4.5Mb even though it also shows my exchange as ADSL2+ enabled.  I definitely want to be sure that if I move to Premium from BBYW3 that I get the ADSL2+ benefit and improved speed.
Can you or anyone else confirm this?
Thanks
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jelv
Seasoned Hero
Posts: 26,785
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Registered: ‎10-04-2007

Re: BBYW Pro v Plusnet Pro

‎04-01-2010 11:41 AM

The speed you will get on ADSL 2+ will depend on how far you are from the exchange and the quality of your line. If you post your existing router statistics (sync speed, attenuation and noise margin) we can make an educated guess at your likely ADSL2+ speeds.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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rigsby
Dabbler
Posts: 23
Registered: ‎19-12-2009

Re: BBYW Pro v Plusnet Pro

‎04-01-2010 12:41 PM

Here are my stats -
Downstream:
Connection Speed - 5568 kbps
Line Attenuation - 24.0 db
Noise Margin - 10.0 db
Upstream:
Connection Speed - 448 kbps
Line Attenuation - 13.0 db
Noise Margin - 21.0 db
Although I was told by Plusnet Support that my exchange is ADSL2+ enabled, when I use member centre to look at upgrade options it shows my estimated max speed as up to 4.5mb and says ADSL2+ is not currently available, so I'm a bit confused - maybe a PlusNet person could clarify?
Cheers
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