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Changes to Home Phone Pricing and T&C for phones and broadband

Oldjim
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Changes to Home Phone Pricing and T&C for phones and broadband

‎03-12-2009 6:12 PM

For  discussion of the changes as posted here http://community.plus.net/forum/index.php/topic,81536.0.html
Edit - Title clarified
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Anotherone
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Re: Changes to Home Phone Pricing and T&C

‎04-12-2009 12:28 PM

Thankyou for the Xmas present  - NOT ,  Mr.Vollmer
Well I see that certain "headline" information is yet again missing from your e-mail Jim, but buried away in a second level document - Mr.Vollmer and/or his immediate advisers are just not listening are they?
Well, I haven't received my e-mail yet (E&W's) so when it arrives I shall be complaining about anything I don't like, but the first thing will be that I've not had 30 days notice!
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glloyd
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Re: Changes to Home Phone Pricing and T&C

‎04-12-2009 12:50 PM

So the basic line rental (less VAT) must be increasing because £9.52 + 17.5% = £11.19 not £11.25. Even if you add the 2.5% increase to the current £10.95 it comes to £11.23. Don't sound like much but all the pennies add up at the end of the month. What happened to the 30 day notice as well?
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sladkart
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Re: Changes to Home Phone Pricing and T&C

‎04-12-2009 12:56 PM

I don't remember the line rental going down when VAT was reduced earlier in the year? But my aged brain cells have been known to fail me.  Anyone remember?
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glloyd
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Re: Changes to Home Phone Pricing and T&C

‎04-12-2009 2:38 PM

Work out how much call charges are increasing as well. I see the chance is being taken for customers to be ripped off.
Old call charge 4.5pp + 2.5% increase in VAT  = 4.62pp
New charge 5.25pp an increase of  0.63pp
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SteveA
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Re: Changes to Home Phone Pricing and T&C

‎04-12-2009 7:19 PM

Odd:
Quote
We're writing to let you know that the government is increasing VAT on 1st January 2010 from 15% back to 17.5%. So, from your January bill onwards the monthly subscription for your PlusNet Broadband Your Way Option 2 (Monthly Contract) account will revert back to the same price it was in November 2008.

So mine is going back to what it was. I've not yet had any email about my phone services.
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Mand
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Re: Changes to Home Phone Pricing and T&C

‎04-12-2009 10:32 PM

Hi guys,
Quote from: glloyd
So the basic line rental (less VAT) must be increasing because £9.52 + 17.5% = £11.19 not £11.25.

The FAQ explains that the new price includes the VAT changes plus an increase of 6p.
Quote from: robr
I don't remember the line rental going down when VAT was reduced earlier in the year? But my aged brain cells have been known to fail me.  Anyone remember?

Yep, prices were reduced.
Quote from: glloyd
Work out how much call charges are increasing as well. I see the chance is being taken for customers to be ripped off.
Old call charge 4.5pp + 2.5% increase in VAT  = 4.62pp
New charge 5.25pp an increase of  0.63pp

Call prices are going up slightly too. Most calls are inclusive these days though (particularly on Anytime).
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Mand
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Re: Changes to Home Phone Pricing and T&C

‎04-12-2009 10:34 PM

Quote from: SteveA
So mine is going back to what it was. I've not yet had any email about my phone services.

Yep, legacy BB products return to the prices they were before the changes last year (we rounded them down to make the prices marketing-friendly, so are rounding back up now).
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SteveA
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Re: Changes to Home Phone Pricing and T&C

‎04-12-2009 10:35 PM

Quote from: Mand

Yep, legacy BB products return to the prices they were before the changes last year (we rounded them down to make the prices marketing-friendly, so are rounding back up now).

So I'll get a separate one about changes to my phone charges then?
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Mand
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Re: Changes to Home Phone Pricing and T&C

‎04-12-2009 10:39 PM

Yep, depending on your phone product.
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glloyd
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Re: Changes to Home Phone Pricing and T&C

‎05-12-2009 12:48 AM

I'm getting very fed up with PlusNet keep sneaking in crafty price increases in the hope people won't notice. You should not have to search around for FAQ's to find increases in charges. The home phone is getting less competitive all the time and with all the hassle reporting faults and getting them fixed it's no advantage staying with PlusNet, may just as well move back to BT.
Quote from: Mand
Hi guys,
Quote from: glloyd
So the basic line rental (less VAT) must be increasing because £9.52 + 17.5% = £11.19 not £11.25.

The FAQ explains that the new price includes the VAT changes plus an increase of 6p.
Quote from: glloyd
Work out how much call charges are increasing as well. I see the chance is being taken for customers to be ripped off.
Old call charge 4.5pp + 2.5% increase in VAT  = 4.62pp
New charge 5.25pp an increase of  0.63pp

Call prices are going up slightly too. Most calls are inclusive these days though (particularly on Anytime).

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Spider
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Re: Changes to Home Phone Pricing and T&C

‎05-12-2009 7:45 AM

I wouldn't call it sneaky as it as been known for 12 months that the VAT rate is going back up to 17.5%. I would expect a better reminder than just reading it on the forum when it is obvious that some products (ie the new broadband ones) will absorb the VAT increase in their headline grabbing prices.
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glloyd
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Re: Changes to Home Phone Pricing and T&C

‎05-12-2009 11:35 AM

It's not the increase in VAT I am talking about, it's all the other increases that have been sneaked in at the same time.  As per the norm you have to hunt for them and do your own calculations.
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Mand
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Re: Changes to Home Phone Pricing and T&C for phones and broadband

‎05-12-2009 12:13 PM

@SteveA, after looking into this we haven't sent any BB only emails, can you let me know the reference at the bottom of your mail please?
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jelv
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Re: Changes to Home Phone Pricing and T&C for phones and broadband

‎05-12-2009 12:51 PM

If you haven't sent any BB only emails their T&C's are NOT changing on 1st January!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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