webmail

binzy
Posts: 21

« Reply #16 on 05/11/2009, 13:59 »

hi pierre_pierre
yes that is it, this is all i ever see dont matter if i have 50 emails it stays blank

cheers binzy

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Bob Pullen
Plusnet Staff
Posts: 6031

« Reply #17 on 05/11/2009, 14:02 »

@binzy, I strongly suspect that what @SparckZero is saying is correct. You have six separate mailboxes and all of them require different usernames to access them. You are probably accessing one of the acccounts using your mail client but a different one when logging into Webmail.

I'll answer the ticket you've just raised in a bid to explain things further.

Bob Pullen
Plusnet Support Team
Service Status :: RSS :: Email

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SparckZero
Posts: 161

« Reply #18 on 05/11/2009, 14:06 »

Cheers Bob, I thought this would be the case - I was just writing a reply along the lines of checking how many mailboxes he had.

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Bob Pullen
Plusnet Staff
Posts: 6031

« Reply #19 on 05/11/2009, 14:09 »

I've sent an email to each of the six mailboxes and all of the messages arrived in their respective Webmail accounts.

Bob Pullen
Plusnet Support Team
Service Status :: RSS :: Email

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binzy
Posts: 21

« Reply #20 on 05/11/2009, 14:39 »

hi bob

right now the six account you talk about were set up yesterday this was done as nothing was being received at my main addy as this addy being my collect all emails with plusnet i thought it would collect all my emails that i had since joining plusnet so the accounts you see on webmail was a result of me trying to solve a problem i will remove all but my default one and see if i get anywhere will put it back to as it was originally then start again

cheers binzy

« Last Edit: 05/11/2009, 15:51 by binzy »

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binzy
Posts: 21

« Reply #21 on 05/11/2009, 14:49 »

hi bob
will you please send emails again as i have now removed other addys so only my default collect all addy is there so should all be collected by that one

cheers binzy

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Denzil
Posts: 1313

« Reply #22 on 05/11/2009, 15:37 »

Binzy, I suggest you avoid posting your actual email address on here, because this forum can be viewed by anyone - including spammers' email harvesters! You can edit the post to remove it.

Denzil

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Bob Pullen
Plusnet Staff
Posts: 6031

« Reply #23 on 05/11/2009, 15:40 »

Quote from: binzy on 05/11/2009, 14:49

will you please send emails again as i have now removed other addys so only my default collect all addy is there so should all be collected by that one

The other addresses have *not* been removed as I can still see them here?

Bob Pullen
Plusnet Support Team
Service Status :: RSS :: Email

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binzy
Posts: 21

« Reply #24 on 05/11/2009, 16:00 »

Denzil. cheers m8

bob
webmail test addy`s removed not my plusnet four year old ones, please test them as before and see if they end up in my webmail

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Bob Pullen
Plusnet Staff
Posts: 6031

« Reply #25 on 05/11/2009, 16:20 »

I've jst this second left the office but will try and take another look when I get back home binzy.

Bob Pullen
Plusnet Support Team
Service Status :: RSS :: Email

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binzy
Posts: 21

« Reply #26 on 05/11/2009, 16:47 »

hi bob
ok thanks for your patients as i have said before retrieveing my mail using outlook is ok its logging into my mail and retreiving it fine so passwords usernames all ok on my six addys as it has been for years, problem is not seeing it on webmail (before i use outlook) looks as if my default addy is not collecting all on my webmail and displaying it there before outlook gets it if i want it to that is, so where is my mail being stored on plusnet server as i cant see it, dont know how long this has been happening but when plusnet got hacked it worked fine because i like others got spam on all my addys at webmail for the next twelve months worked fine then

cheers binzy

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Bob Pullen
Plusnet Staff
Posts: 6031

« Reply #27 on 05/11/2009, 18:07 »

I *need* to know the account names of all the mail accounts you have set up in Outlook Express. I advised how you can find this information in one of my earlier ticket replies. Can you please update your ticket to include this information? Without this, I run the risk of doing something that's going to involve you having to mess around with settings at your end. Plus, the additional mailboxes still exist but don't worry about that, if you can update your ticket as requested then I'll take care of it at this side.

Bob Pullen
Plusnet Support Team
Service Status :: RSS :: Email

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binzy
Posts: 21

« Reply #28 on 05/11/2009, 18:47 »

hi bob
i have included the info you requested but cant for the life of me see how outlook express is going to make my emails viewable in my webmail prior to downloading it

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SparckZero
Posts: 161

« Reply #29 on 05/11/2009, 18:56 »

Binzy,

It won't. Bob just needs the information out of it

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binzy
Posts: 21

« Reply #30 on 05/11/2009, 18:59 »

hi SparckZero
cheers m8 the help is much appreciated

cheers binzy

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Bob Pullen
Plusnet Staff
Posts: 6031

« Reply #31 on 06/11/2009, 11:54 »

Quote from: binzy on 05/11/2009, 18:47

hi bob
i have included the info you requested but cant for the life of me see how outlook express is going to make my emails viewable in my webmail prior to downloading it

Thanks, I've just responded to your ticket. Hopefully everything's sorted now?

Bob Pullen
Plusnet Support Team
Service Status :: RSS :: Email

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