Re Unlimited to Premium Product Change

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Re Unlimited to Premium Product Change

kingkobra
Posts: 97

« on 04/11/2009, 14:25 »

Hi,

Yesterday I got confirmation of my product being changed from unlimited to premium (keeping existing 8mb line).

I have queried the change, as now may account says the monthly charge is £19.99, when previously it was £15.99 due to being a market 3 area.

Am I going to be charged £19.99?

I did query it yesterday, but no-one has replied to the ticket in over 24 hours. (30558376)

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Jameseh
Legend
Posts: 18353
Napier for England!

« Reply #1 on 04/11/2009, 16:01 »

Hiya,

I've fixed this for you now and replied to your ticket.

Apologies for our error.

Blog where I do lots of complaining | Blog where I do slightly less complaining | MY Community Site

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kingkobra
Posts: 97

« Reply #2 on 04/11/2009, 16:09 »

Thanks James. Much appreciated.

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