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Could memeber of Plunet staff look into this?

« Reply #16 on 25/10/2009, 14:16 »
Quote from: orbrey on 20/10/2009, 20:07
I'm afraid it's still with the development team, they're looking into it though. I'll see if I can get an update for you tomorrow when they're back in the office.

Me again  Wink, was checking for an update. 

Could this problem be raised as a ticket for me so I would get automatic updates of what's happening?
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« Reply #17 on 25/10/2009, 16:42 »
Mand has just offered to do this for me on  another thread (billing errors), but said that I will loose my call history so have down loaded it into a spreadsheet, - will see what next week brings 
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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« Reply #18 on 27/10/2009, 19:17 »
Quote from: Charley on 25/10/2009, 14:16
Quote from: orbrey on 20/10/2009, 20:07
I'm afraid it's still with the development team, they're looking into it though. I'll see if I can get an update for you tomorrow when they're back in the office.

Me again  Wink, was checking for an update. 

Could this problem be raised as a ticket for me so I would get automatic updates of what's happening?

Can any member of PN staff help with this?
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« Reply #19 on 27/10/2009, 19:21 »
I raised a question and got a negative reply, But Mand said !!"$£%$&£%*  I will get a developer to do it, that was on monday
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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« Reply #20 on 27/10/2009, 19:25 »
Is your problem the same as mine's or something different?

I was told I would get an update but have not heard anything.  Sad
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« Reply #21 on 27/10/2009, 19:58 »
think so, broadband date 24th to 23rd.   phone 11th to 10th been like it since Aug when a sleepy CSA mucked me up
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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« Reply #22 on 27/10/2009, 20:04 »
Yes, it's the same.  My dates are different to and have been since  moved phone over in July.  Was told it would sort itself out in 3 months but it's not!!  Well hopefully if we are both moaning about it something will get done eventually. Wink
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« Reply #23 on 27/10/2009, 20:11 »
 try sending Mand a private message, she seems able to do it, my ticket just bounced, Orbrey was looking after my problem start of September, he said wait 3 months all will be OK but it isnt
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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  • Paul03
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« Reply #24 on 27/10/2009, 20:15 »
Same here (as I said earlier!!)

Billing date 21st of each month. Itemised phone bill - 7th of each month (runs 8th to 7th) and has been like this since I upgraded from Talk E+W to Talk Anytime.
plusnet pro
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« Reply #25 on 27/10/2009, 20:16 »
I guess I could raise a ticket myself.  I just thought if staff done it there was more likleyhood of something being done about it?
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« Reply #26 on 27/10/2009, 20:19 »
I did raise a ticket on Friday, soon got it back suck a lemon and wait.  I will ask Mand to look at this thread, leave it with me
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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« Reply #27 on 27/10/2009, 20:21 »
Message sent to Mand Cool Cool
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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« Reply #28 on 27/10/2009, 20:22 »
Thank you  Smiley
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