Sorry you're going James, you're certainly the reason I'm still with Plusnet (as are both my daughters).
Although I've had very few problems with PN (and Metronet before that since 2003) - when trouble does raise its head, it's how well the supplier responds that is important, and your response has never been less then excellent.
I'm sure PN is aware of the value of the asset it's losing, but as only an occasional visitor to the fora, I had wondered whether someone of your obvious abilities could stay fulfilled in constantly re-solving familiar problems.

Best of luck in your new role as a technical author, and to quote a writer friend of mine " Words am my business", and "Prepositions are what you don't end sentences with."

I would also offer the advice of  "Never trust a spell checker" and in evidence submit the following ode ~

Ode to the spell-checker.

Eye halve a spelling chequer
It came with my pea sea
It plainly marques four my revue
Miss takes eye kin not sea.

Eye strike a quay and type a word
And weight four it two say
Weather eye am wrong oar write
It shows me strait a weigh.

As soon as a mist ache is maid
It nose bee fore two long
And eye can put the error rite
Its rare lea ever wrong.

Eye have run this poem threw it
I am shore your pleased two no
Its letter perfect awl the weigh
My chequer tolled me sew.


Best of luck

Alastair

Thanks a lot James for your help and contributions over on the tb maaf forum.

Good luck in your new career as a technical author .......... onwards and upwards 

James, i was only saying to you the other day i was glad to see you are still around, and then i find out today you are leaving.

the only reason i have been with plusnet so long is your never ending patience with my daft and generally pointless questions about broadband speed.
i am sure i speak for many people when i say best of luck in your new venture and a massive thankyou for all your first class support and customer service over the years and best of luck to the team you leave behind as you will be a hard act to follow.
whatever you do, you will do well
kind regards
Andy

I'm glad I decided to pop into the forums today, especially having a nosey at the community support (which I nearly never do) because this would have passed me by without ever knowing.

It's sad to see you go James, but nothing lasts forever and you've been doing this for longer than I've ever stuck with one job  . I'm sure you've had some really bad days with endless PM's to you about various problems but I hope some of the chit chat conversations has kept you sane or at least entertained.
You've helped me out once or twice and I appreciate that immensely so I wish you all the best of luck in your future endeavours.

 

I'd like to be the odd one out here and say good riddance........


but I just can't tell such an outright lie

Even though it's my alter ego that spends more time in here than I do, I'll still miss you

Very best of luck with your future James.

I'm still confused. Is James being withdrawn completely, or will he, like many of Plusnet's best things, still be available on legacy accounts? Should I raise a ticket?

Everybody link hands: Should auld acquaintance be forgot, and never brought to mind...

All the very best,

Gabe

He's migrating, he's received his MAC ( Minimal Annual Contribution) from Plusnet but he's retaining his best bits on his new contract.

hope he is keeping a FREE account to stay in touch and blow raspberries at us

You cant leave James!
Youve been great with me, despite my essays of whining and even being bitchy sometimes, you still helped!
If I had a third thumb, I'd give you 3 thumbs up! Best of luck with your new job though, and thanks alot. I appreciate everything <3

James you are a legend I have to say your timely intervention when there have been issues has been second to none. I am pretty sure that many others and myself would have left Plusnet if it wasn’t for your dedication to getting problems sorted.
Good Luck with your new venture.

Lloyd

Oh dear - due to these pesky sub-forums I have only just discovered this awful news.   
Although I am glad that you have succeeded in getting the job that you wanted, I (and obviously everyone else) am very sad to see you go James.
I will always remember you for your kindness, thoughtfulness and support. Also your hospitality when you were so patient and put up with us on the open days. 
Please, if possible, let us know how you are going on and if your work is to be in the public domain, perhaps you could provide us with some links? Also, are you abandoning Sheffield too?
Good luck and best wishes for the future James.

I'll be working near the train station Poppy.  I've not managed to escape Sheffield yet, despite longer term ambitions of eventually moving back home

I'm sure I'll pop back in from time to time.

James - who do we contact when you are (regrettably) gone?
Will there be anyone who knows the answers to all questions and can solve all problems? 

I'm not the only person that works on this team  

Mand, Bob, Chris and Matt will be more than happy to help out and will of course be spending more time on the forums once I've stopped hogging them all to myself

When Ian Wild left (the first time round), I thought that the end of the (Plusnet) world was nigh. Ian left a pretty big pair of shoes to be filled on the customer relations front.

Then James stepped into those shoes & stretched them bigger.

It's not going to be an easy act to follow, but Ian & James have shown how customer relations, properly managed, can generate enormous loyalty. Anyone now taking on the role has only to follow their example, no doubt putting their own unique stamp on it, to build on the legacy these two have built. It will be a credit to their groundwork if Plusnet staff, current & future, continue the good work, as we know the rest of team already do (some have already been at it for longer than James has!)

I would endorse everything that has been said & in particular single out James's unfailing patience & politeness in the face of severe provocation, together with his willingness & 'can do' attitude to find a solution to a customer's problem.

All the best for the future, James. I wish you every success.

P.S. Someone ask Liam if he's got fed up of worms yet - there might be a job opening soon!

Hard to follow whats already been said and the just recognition you absolutely deserve.

From customer to line manager and friend its been a journey. You and Ian were responsible for making my mind up to join PN. You've delivered outstanding results pal and the testimonials from the customer base is unsurpassed in Plusnet history.

Good luck for the future, I know you'll totally nail it and I'll certainly miss you as will we all.

I hear you're buying the first round on Friday blondie