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Keep getting disconnected

Cathotel
Grafter
Posts: 129
Registered: ‎05-10-2007

Re: Keep getting disconnected

‎26-10-2009 11:26 PM

Hi folks,
After several months on end of perfect sync apart from those famous power cuts in Droitwich, my gilfriend and me have been sufferring random drop outs from the ISP connection but with consistent DSL sync.  This all started Tuesday night from about 5:40pm.  Her connection stabilised after a few hours, but mine (off the same exchange) has been on and off all day Wed and Thu.  Friday seemed to be Ok but Sat /Sun dreadful.  Today (Mon) has been it;s usual solid as a rock connection.
I put it down to all the network re-grooming that has been going on with the segment drop outs.  Even changed to backup router but still same issues.  Will be monitoring...
Cheers,
Pete
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Be3G
Grafter
Posts: 6,111
Thanks: 1
Registered: ‎05-04-2007

Re: Keep getting disconnected

‎26-10-2009 11:40 PM

This could be completely unrelated, but I've just had the same thing happen: at some time around 23:15 all traffic across my connection stopped, and a few minutes later I found that the PPP connection had dropped. Think it re-established itself again but then then it immediately dropped. At about half past everything returned back to normal, yet throughout the episode the sync remained fully functional - currently sitting at a rock-solid 82 days and counting.
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glloyd
Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Keep getting disconnected

‎27-10-2009 1:06 AM

I had this problem last week starting on the 23rd and 24th and I'm on ADSL2+ then it settled down again. Previous to that I had a connection for over a 1,000 hours. I had a similar thing happen a few months ago where it started dropping PPP for no reason then settled down again. Rebooting the router both times did not help.
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LittleReggie
Grafter
Posts: 54
Registered: ‎20-11-2008

Re: Keep getting disconnected

‎27-10-2009 1:54 PM

ok, maybe i'm not the only one with this issue then.
i thought i'd try a reboot of the router again today. since i rebooted at about 12.15, the half-hourly disconnections have started again. ive also noticed my noise margin has gone up to 12db. do BT see these disconnections as a fault?
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James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Keep getting disconnected

‎27-10-2009 1:56 PM

No, we've got a couple of similar issues.
We're collecting examples for investigation currently.  I'm just about to add you to the list.
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glloyd
Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Keep getting disconnected

‎27-10-2009 2:08 PM

Yes your right it does seem to happen after a reboot now you come to mention it. I rebooted my router to see if I could get my IP profile corrected but it resulted in loads of reconnects.
Quote from: LittleReggie
ok, maybe i'm not the only one with this issue then.
i thought i'd try a reboot of the router again today. since i rebooted at about 12.15, the half-hourly disconnections have started again. ive also noticed my noise margin has gone up to 12db. do BT see these disconnections as a fault?
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stevie
Grafter
Posts: 25
Registered: ‎13-08-2007

Re: Keep getting disconnected

‎27-10-2009 5:15 PM

Just to add that I seem to be getting this issue - it certainly sounds very similar.  I've raised a ticket with support - for me when I was sitting watching my router (Belkin) I would see a green ADSL light, the router status page would confirm it was connected but the internet light would then go out.  The router status page would have no IP address or DNS server info, then after refreshing for a wee while the details would come back and internet access was available.
Very frustrating and there have been no changes to my setup.  It's driving her indoors mad as she attempts to run her farm in Farmville on Facebook  Roll_eyes
All started around Friday last week I reckon but may have been longer as I'd been having the 'browsing through treacle' issues which may have masked it. 
Anyway just my tuppence worth.  Wink
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James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Keep getting disconnected

‎27-10-2009 5:16 PM

Is it happening at 17 and 47 past the hour?
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stevie
Grafter
Posts: 25
Registered: ‎13-08-2007

Re: Keep getting disconnected

‎27-10-2009 5:41 PM

Nope it hasn't been it's been multiple times in the hour.  Will check it again tonight as interleaving has been turned on to assist according to my ticket.  I've not been able to monitor it today as I've been at work but (sadly) was able to check it a fair amount yesterday on my day off  Smiley
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LittleReggie
Grafter
Posts: 54
Registered: ‎20-11-2008

Re: Keep getting disconnected

‎27-10-2009 8:20 PM

Quote from: Jameseh
Is it happening at 17 and 47 past the hour?

in my router log, it is 13 and 43 minutes past the hour. but since the 15.43 reset its been up for 4 1/2 hours and counting now.
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rhinocratic
Grafter
Posts: 59
Registered: ‎23-08-2008

Re: Keep getting disconnected

‎28-10-2009 12:03 AM

Think this is affecting me too.
The last two disconnections were at 12 mins and 42 minutes past the hour.
I'm using a Speedtouch 330 USB. 
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LittleReggie
Grafter
Posts: 54
Registered: ‎20-11-2008

Re: Keep getting disconnected

‎29-10-2009 1:36 PM

connection up for 35 hours now. maybe something has been tweaked?
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mabinogion
Newbie
Posts: 8
Registered: ‎21-05-2009

Re: Keep getting disconnected

‎29-10-2009 8:12 PM

I am having these issues as well
Mabinogion
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kmilburn
Grafter
Posts: 911
Thanks: 6
Registered: ‎30-07-2007

Re: Keep getting disconnected

‎29-10-2009 8:15 PM

I'll join in with a 'me too',  using a D-link DSL-2740B.
Started on the 22nd IIRC, PPP was disconnecting about hourly, DSL appeared OK,  but seeming more stable if I wasn't actively using it.
The most annoying thing, when the PPP connection went down, it would not reconnect automatically most of the time, it required a forced reconnect..  Although from the logs,  I think that may be to do with the router itself.
The history information I have is  (in case it's of any use):
 
  23rd  connection failed 16:41
          connected at 16:44  failed at 18:11
          connected at 18:13  failed at 21:43
          connected at 21:45  failed at 22:12
          connected at 22:12  failed at 23:43
  24th  connected at 11:09  failed at 06:13
  25th  connected at 10:29  failed at 06:14
  26th  reconnected automatically at 06:16 failed at 06:42
          connected at 13:04  failed at 14:12
          reconnected automatically at 14:12 rebooted at 22:25
          connected at 22:26  failed at 08:11
  27th  connected at 08:14  failed at 08:43
          connected at 18:07  failed at 19:12.
          connected at 23:08  failed at 00:11.
  28th  connected at 23:13 rebooted at 19:11
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MisterW
Superuser
Superuser
Posts: 14,773
Thanks: 5,539
Fixes: 395
Registered: ‎30-07-2007

Re: Keep getting disconnected

‎29-10-2009 8:48 PM

Looks like I've also had a couple recently
Quote
NTC  2009-10-24T22:47:00+01:00  ppp:  ppp0: local IP address xxx.xxx.xxx.xxx
NTC 2009-10-24T22:47:00+01:00 ppp:  ppp0: remote IP address 195.166.128.39
NTC 2009-10-24T22:47:00+01:00 ppp:  ppp0: primary DNS address 212.159.6.10
NTC 2009-10-24T22:47:00+01:00 ppp:  ppp0: secondary DNS address 212.159.6.9
INF 2009-10-24T22:47:00+01:00 ppp:  ppp0: up with ipv4 service on pppoa0

Quote
NTC  2009-10-29T20:15:00Z  ppp:  ppp0: local IP address xxxx.xxx.xxx.xxx
NTC 2009-10-29T20:15:00Z ppp:  ppp0: remote IP address 195.166.128.123
NTC 2009-10-29T20:15:00Z ppp:  ppp0: primary DNS address 212.159.6.10
NTC 2009-10-29T20:15:00Z ppp:  ppp0: secondary DNS address 212.159.6.9
INF 2009-10-29T20:15:00Z ppp:  ppp0: up with ipv4 service on pppoa0

No DSL disconnects though, just PPP drops...

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