ive had the pro gaming package since last november and havent really had many problems, but yes im a struggling to play the game i usually play because everyone calls me a lagger... my pings risen too high which makes my game unplayable.

Hi guys,

As a number of you will know, we added further capacity on Friday.  Following this, we suffered (another!) pipe drop, so our network is a long way from being balanced.  We're looking at doing some further balancing work later on today, which should hopefully improve performance/latency for you this evening.

Looks like forward/reverse dns is b0rked for one or more of the ERX's. We've a problem open to investigate this (ref: 59055) however I don't think that it's affecting connectivity/performance.

Can't remember whether or not the Usertools gateway checker works on IP address or host name. If it's the former then this should still tell you what gateway you're on.

Mine was great for a few days but it just shot up to 150ms again and WoW is yet again going slow. Thought I had seen the end of it but I guess not, wonder if my 3 week old ticket has any more new info on it even though you have already said its on the wrong traffic? Nope. And am I talking like I am angry? Yes because this service is driving me up the wall when I am trying to chill out on my games. Fix. This.

EDIT

Nevermind I just checked my ticket again, looks like I got another 1 week wait till something gets *changed*. Come on Plusnet, trying my hardest to cut you guys some slack but seriously, 3 week and an extra wait on the end to fix high ping...come on now not for £20 a month and 15GB limit.

Hope other people here dont have to go through this, hopefully a member off staff will see this and maybe look into it more especially for the other customers.

1 thing I will say though everything else has been spot on with Plusnet so I guess I cant make to much of a big deal out of it, but like the fellow gamers will agree, getting dinged in COD4 cos of a bit of lag is hella annoying 

Dude I have exactly the same problem, do i have to raise a ticket to get the problem solved??  I am seriously raging.
Look here:
http://community.plus.net...ex.php/topic,80506.0.html

Its absolutely diabolical........

[Moderator's note by Dick (Strat):  Full quote of preceding post removed, as per Forum Rules ]

Probably best to raise a ticket yeah mate.

[Moderator's note by Dick (Strat):  Full quote of preceding post removed, as per Forum Rules ]

Same COD4 issues here - seeing sub-60 pings in the server browser list (on servers I have played on for months without problem) then join and after a couple mins the ping is up to 150 - 200 range and I give up as it gets unplayable. Is good that Plusnet are giving us some idea of what's going wrong and what's being done to rectify it but basically we just want to be able to play as we did before.....

Hi guys,

Fully appreciate the difficulties that you are having and I'm very sorry for all of it.

We've invested a lot of cash in trying to fix this for all of you so far and *hopefully* things will be a bit better tonight.

Sorry but no cigar.

Hehe, don't take this wrong James, it's only following some conversations with investors earlier.. but..  It's almost like playing the sympathy card when comments like "we're investing alot of cash to fix" is used.  Good !!  It's our cash we've invested in you!!

160ms in COD4 again, not good tonight.

Hit 11.00pm and drops down to better pings, pretty much sums it up I think. And sure as hell aint good enough for myself on Plusnet Pro, hope this wait on my ticket is worth it.

Appreciate the updates James but COD4 pings were 150 upwards again yesterday on servers which normally would be in the 50s for me so whatever was done hasn't worked (yet)

Better this evening - between 50 to 80 whenever I looked. 

Was better earlier this evening (5:30 ish).  Now pants again.

Ordering a MAC tomorrow.  Nuff is e-nuff. 

@Discord

Were you seeing similar problems after doing a reboot?

General reports from last night suggest an improvement although it's not fixed yet.

no improvement tonight for me - pings 100+ on multiple gateways