Call data problem?

Peterworks
Posts: 9

« Reply #48 on 29/10/2009, 17:04 »

Quote from: Jameseh on 29/10/2009, 09:37

Hi guys,
We're aware that call processing is behind and we're working on it.

Hi,
Mine has not been updated since 22nd (7 days). Although I think PN is great, broadband wise, I am disappointed that this keeps recurring.
If you are going to offer this service then you must ensure that it is fit for purpose and does what it says on the tin (ie, Call data is refreshed every 4 hours from 08:00 to 24:00). I make adhoc calls to Spain so am never sure how my allowance is faring. I rely on this data to keep check.
Surely as a professional organisation you should be monitoring this process. It seems to me that it requires a forum member to jog PN into action (eg, Mand's response on 26/10/09 at 21:25) and then Jameseh's response at 09:37 quoted above. The problem has been intermittently happening for quite a log time now and the current problem has been with us for well over a week. Come on PN please get your act together !

Peter

Logged

ITWorks
Posts: 119

« Reply #49 on 30/10/2009, 11:02 »

I am still having problems.

Rung support the other day 27th to tell them still my calls to New Zeland was not showing ( told them about this on the 14th and opened this thread) a ticket was raised see below;

Quote

Dear Mr Ruston,
+ intrenal +

Made calls to New Zealand on the 13th around 10PM, not on recent call logs. Need to check raw data to see if there were made.

Kind regards,

Here is the reply

Quote

Dear Mr Ruston,
I have reviewed our raw telephone records over the 13th Oct and found no logs of international calls made from your line, please review this query and ensure the dates and times are correct.

Kind regards

Not very impressed with the reply at all. like i don't no when i have made calls aboard, rather your software is not acting as it should do on my account.

Also my call records are over 7 days behind.

Regards Mike

« Last Edit: 30/10/2009, 11:04 by ITWorks »

I.T.Works - Providing Complete I.T.Solution's

Logged

Jameseh
Legend
Posts: 18336
Napier for England!

« Reply #50 on 30/10/2009, 11:08 »

Hi Mike,

the person who replied to your ticket would have checked the times and dates of your calls against the raw data we receive from BT. If the call isn't in that data, you're not getting charged for it.

We're aware of and working on the call processing problem.

Logged

ITWorks
Posts: 119

« Reply #51 on 30/10/2009, 11:14 »

Hi James

The response you have give would have been much more useful than the one on my ticket , thanks for the clarification

Regards Mike

Quote from: Jameseh on 30/10/2009, 11:08

the person who replied to your ticket would have checked the times and dates of your calls against the raw data we receive from BT. If the call isn't in that data, you're not getting charged for it.

We're aware of and working on the call processing problem.

I.T.Works - Providing Complete I.T.Solution's

Logged