cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Confirmation of product change.

Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Confirmation of product change.

‎08-10-2009 7:16 PM

I did not receive a email or anything saying that I will change to Unlimited at the start of the next billing month. Can I please have confirmation on whether it has gone through.
Thanks.
Message 1 of 6
(1,274 Views)
0 Thanks
5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Confirmation of product change.

‎08-10-2009 10:13 PM

Yep, it's showing as scheduled.
Quote
Scheduled Account Change: Plusnet Unlimited (on 21/10/09 00:00)
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 6
(562 Views)
0 Thanks
Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Re: Confirmation of product change.

‎09-10-2009 6:20 AM

Thank you.
Message 3 of 6
(562 Views)
0 Thanks
bobboulby
Grafter
Posts: 1,139
Thanks: 4
Registered: ‎20-07-2007

Re: Confirmation of product change.

‎09-10-2009 10:20 AM

I think that this lack of confirmation needs sorting. When I upgraded to Unlimited last month I had to raise a ticket to be sure that the upgrade request had gone through.
Surely a confirmation e-mail should be sent out?
Bob
Message 4 of 6
(562 Views)
0 Thanks
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Confirmation of product change.

‎09-10-2009 10:56 AM

Hi Bob,
We certainly should be doing, I'm looking at this now.
Message 5 of 6
(562 Views)
0 Thanks
dvorak
Moderator
Moderator
Posts: 29,497
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Confirmation of product change.

‎09-10-2009 11:08 AM

Yeah it's been mentioned a few times, I think you can see it confirmed on your ticket but no email is sent.
You should get an email on the day of switch I believe.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 6 of 6
(562 Views)
0 Thanks