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Browsing through treacle again

Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Browsing through treacle again

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    40 ms    39 ms    39 ms  lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
  3    *        *        *    Request timed out.
  4    *        *        *    Request timed out.
  5    *        *        *    Request timed out.
  6    *        *    2941 ms  212.58.238.149
  7    40 ms    39 ms    38 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
C:\Users\James>tracert 212.159.13.50
Tracing route to pth-cdns02.plus.net [212.159.13.50]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    51 ms    47 ms    44 ms  lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
  3    *        *        *    Request timed out.
  4    *        *        *    Request timed out.
  5    *        *        *    Request timed out.
  6    *        *        *    Request timed out.
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13  1486 ms    43 ms    39 ms  pth-cdns02.plus.net [212.159.13.50]
Trace complete.
545 REPLIES 545
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Browsing through treacle again

Seems to have improved but still not right
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    43 ms    43 ms    42 ms  lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
  3  220 ms  112 ms    52 ms  ge0-0-0-504.pte-gw2.plus.net [84.92.4.90]
  4    48 ms    46 ms    47 ms  vl23.thn-gw2.plus.net [212.159.4.20]
  5    43 ms    46 ms    43 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  6    39 ms    40 ms    41 ms  212.58.238.149
  7    39 ms    39 ms    40 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
mikeb
Rising Star
Posts: 463
Thanks: 15
Registered: ‎10-06-2007

Re: Browsing through treacle again

[AOL] Me too [/AOL] Sad
It's been bad all evening - since around 1900 anyway and I just about managed to get this tracert
Quote
1 9 ms 192.168.1.1 Router-adsl
2 19 ms 195.166.128.72 lo0-plusnet.pte-ag2.plus.net
3 * * no response * - - -
4 1931 ms 212.159.1.102 te2-4.pte-gw2.plus.net
5 29 ms 212.159.1.92 92.core.plus.net
6 35 ms 212.159.1.146 fhw-lb04.plus.net
7 * * no response * - - -
8 * * no response * - - -
9 * * no response * - - -
10 1491 ms 212.159.9.2 plus.net

before it ground to a complete halt about 1/2 hour ago.  I had no data transfer whatsoever to anywhere at all for around 10/15 mins followed by several minutes of sometimes it sort-of works sometimes it doesn't.  It's working again at the mo but  v...e...r...y.......s...l...o...w...l...y  so am posting this real quick in case it all goes totally t*tsup again real soon !!
PS: Same gateway as you it would appear so maybe a reboot is called for  Undecided
PPS: May or may not be related but eBay in particular has been virtually unusable every evening this week 1900-2300 (ish) as well but fine during the day and reasonably OK during the night. V.strange.


B T Plusnet, a bit kinda like P T Barnum ...

... but quite often appears to feature more clowns Tongue
Tigger
Rising Star
Posts: 219
Thanks: 11
Registered: ‎12-06-2007

Re: Browsing through treacle again

Just got this, when I couldn't send e-mails nor load Plusnet front page without three tries:
Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:
  1    1 ms    1 ms    1 ms  192.168.0.1
  2    26 ms    27 ms    25 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
  3  126 ms    44 ms    34 ms  vl604.thn-gw1.plus.net [84.92.4.169]
  4  190 ms  208 ms  214 ms  te2-3.thn-gw2.plus.net [212.159.1.58]
  5  200 ms  141 ms    59 ms  vl23.pte-gw2.plus.net [212.159.4.28]
  6    32 ms    35 ms    32 ms  92.core.plus.net [212.159.1.92]
  7    59 ms    46 ms    31 ms  fhw-lb04.plus.net [212.159.1.146]
  8  1058 ms    30 ms    31 ms  portal.plus.net [212.159.9.2]
Trace complete.
Several odd times over the last couple of days it's been very sluggish, but not consistently enough for me to report it
This morning so far, my RSS Plusnet Service Status feed has failed to load as well.
Speeds seem to be back to normal again at present, though.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Browsing through treacle again

Quote
C:\Users\James>tracert 212.159.6.211
Tracing route to ptn-games01-if1.games.plus.net [212.159.6.211]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    46 ms    48 ms    48 ms  lo0-plusnet.pcl-ag04.plus.net [195.166.128.134]
  3  174 ms  208 ms  108 ms  gi1-6-604.pcl-gw02.plus.net [84.92.0.229]
  4    40 ms    37 ms    41 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  5    54 ms    52 ms    53 ms  te2-3.thn-gw1.plus.net [212.159.1.57]
  6  138 ms    48 ms    39 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
  7    39 ms    40 ms    40 ms  ptn-games01-if1.games.plus.net [212.159.6.211]
Trace complete.
mikeb
Rising Star
Posts: 463
Thanks: 15
Registered: ‎10-06-2007

Re: Browsing through treacle again

Erhm .... what exactly is going on in PN Towers at the mo ?  This week seems to be following on from where last week left off so far as strange and unexplained problems are concerned Sad
Evening performance is pretty dire. DNS frequently taking a dogs age to respond, a number of several minute periods of no data transfer whatsoever, generally slow and unresponsive browsing for perhaps the majority of the time (although by no means all of the time),  intermittent problems accessing mail, ftp and PN home page, PN homepages apparently not reliably accessible from other networks either and now I find that webspace logfiles don't appear to have been generated overnight for yesterday as well  Cry
Is this a BW or internal routing style problem or is something somewhere perhaps about to go completely t*tsup fairly soon ?
Absolutely no changes here: same connection, same gateway and same settings (incl DNS) as I've been using for several weeks if not months now.  No exchange, line or router problems either, everything is just fine at this end but the service is becoming next to useless at peak(ish) times.  I'm on pte-ag2 and using 212.159.13.49/50 as usual for DNS.
Everything is mostly fine right now, as it was yesterday daytime, but I expect that come tonight it will be more than a bit of a challenge to do anything remotely useful again.


B T Plusnet, a bit kinda like P T Barnum ...

... but quite often appears to feature more clowns Tongue
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Browsing through treacle again

Honestly not sure.
Look at the amount of capacity we've added in the last 6-8 weeks.  We've added 5 or 6 additional 155Mbps segments and I believe another one is going in next week.
I'll make sure that the DNS concerns are raised in the daily meeting today.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Browsing through treacle again

In my case there are no DNS problems because I have OpenDNS hard coded as a secondary to Plusnet
ITWorks
Superuser
Superuser
Posts: 2,107
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Registered: ‎05-11-2008

Re: Browsing through treacle again

I am having the same sort of issues daytime is fine come night night browsing is so much slower , having to reload some pages due to not loading at all.  last night was quite bad just like mikeb, i was also having minutes where there was no data transfer .
i was trying to stream the following video early hours of this morning and it just kept buffering
http://www.thesun.co.uk/sol/homepage/news/campaigns/our_boys/2659323/BUNGLING-Defence-Secretary-Bob-...
Regards Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

SteveA
Pro
Posts: 1,849
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Registered: ‎17-06-2007

Re: Browsing through treacle again

What I get is an almost instant DNS response (that much I can read from wireshark) and then its just treacle from there on in. Sometimes the target site starts "chatting" immediately, sometimes it can be silly times like 9 seconds before the target sends anything back (look at the capture I posted the other day).
I'm using a mix of PN DNS servers and OpenDNS servers through a local install of dnsmasq.
bobpullen
Community Gaffer
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Posts: 16,887
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Registered: ‎04-04-2007

Re: Browsing through treacle again

Have raised an internal problem so we can get some investigation underway (ref: 58439).
Not convinced it's a DNS issue especially in light of Steve's comments and some of the traceroute which seem to be timing out at the hop where the traffic management switches are. We did a quick health check on these yesterday and couldn't spot anything glaringly obvious but I guess we may have missed something.
There seems to be a few too many reports of problems here for something not to be wrong Sad
Quote from: SteveA
(look at the capture I posted the other day).

Can you point me in the direction of that post Steve?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

dvorak
Moderator
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Re: Browsing through treacle again

I had a similar issue last night with some sites, but downloading an update of Growl (5MB) took 12 minutes.
Facebook and ebay were particularly bad. P2P wasn't good.
VPN and IRC were fine.
EDIT: Only using OpenDNS
Customer / Moderator
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If it fixed it click 'This fixed my problem'
SteveA
Pro
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Registered: ‎17-06-2007

Re: Browsing through treacle again

Quote from: Bob

Can you point me in the direction of that post Steve?

Sure, its :
http://community.plus.net/forum/index.php/topic,79517.0.html
I'm no wireshark expert so I might be missing something but...
SteveA
Pro
Posts: 1,849
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Registered: ‎17-06-2007

Re: Browsing through treacle again

Quote from: adiewoo

Facebook and ebay were particularly bad. P2P wasn't good.

FB was terrible but as a couple of friends in the US are having problems too that might not all be down to PN.
bobpullen
Community Gaffer
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Re: Browsing through treacle again

FB is frequently terrible for me. Thanks for the link Steve.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵