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Browsing through treacle again

« Reply #32 on 12/10/2009, 21:44 »
Right,  I've raised a ticket about this -  30333172

This has got beyond a joke, either Akamai is dying or Plusnet have screwed something up.
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« Reply #33 on 12/10/2009, 23:04 »
Guys, sorry to hear you're havign problems this evening, just come here fresh from reading this post.

I'm on pcl-ag04 and I didn't think things were too bad but http://www.thisisgloucestershire.co.uk/ has just taken a fair while to load for me but the iPlayer diagnostics tests all come back at 4Mb+ for me so no problems there.

pcl-ag02 doesn't  look overly congested either Steve. I've had a quick look at some of our other graphing and despite being pretty out of balance at the moment, there's nothing glaringly obvious there.

I'll make sure this gets raised tomorrow morning so that we can get somebody more versed to take a look at things...
Bob Pullen
Plusnet Support Team
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« Reply #34 on 13/10/2009, 07:38 »
Bob I posted about a possible problem with Akamai months ago, here, a thread in which you participated!
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« Reply #35 on 13/10/2009, 09:14 »
And this morning everything is fine.....
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« Reply #36 on 13/10/2009, 15:39 »
Bob, I've just had a reply from Plusnet.

Basically it boils down to "hard luck... its not us".

I cannot believe that every evening the entire Akamai server stack grinds to a halt.
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« Reply #37 on 13/10/2009, 16:00 »
Something's up:

Quote
C:\Users\Tony>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

  1    10 ms    45 ms     8 ms  192.168.1.1
  2    37 ms    37 ms    35 ms  lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
  3     *        *        *     Request timed out.
  4  1071 ms    35 ms    46 ms  te2-2.pte-gw2.plus.net [212.159.1.106]
  5   122 ms    34 ms   107 ms  vl23.thn-gw2.plus.net [212.159.4.20]
  6  1145 ms   146 ms   115 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  7    34 ms    33 ms    33 ms  212.58.238.149
  8    38 ms    35 ms    34 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

Tony
Tony
Warren Software
Block gambling sites and
Block msn messenger
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« Reply #38 on 13/10/2009, 19:51 »
It's happening know.  Sites are taking an absolute age to open and more often than not they're timing out!  This coupled with the constant speed problems that I, and other members, am experiencing is making Plusnet look like a complete [Censored] joke of an ISP!
PSN - OccultusGladius
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« Reply #39 on 13/10/2009, 19:57 »
yep impossible browsing, i've registered tracerts at my ongoing thread here
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« Reply #40 on 13/10/2009, 19:58 »
I agree, its been fine during the day but now its back to how it was last night - the bbc news images taking an age, fb taking an age.

I cannot believe that the Akamai server farm buckles under load each night but PN say that if a single site or part of a site is slow to load then its down to that site (or that is how I read their reply to my ticket). The fact that all the sites I have found that are running slow and they all happen to be on Akamai is apparently a pure co-incidence and nothing to do with any odd traffic prioritisation PN have put in place.

« Last Edit: 13/10/2009, 20:02 by SteveA »

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  • Oldjim
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« Reply #41 on 13/10/2009, 20:02 »
Timesonline back to impossible again
Edit - just found there was a download running which I had thought I cancelled. However the download rate was abysmal so presumably hit by the same rate limit as Akamai and it was the global download speed which was throttled which killed the Times download

« Last Edit: 13/10/2009, 20:12 by Oldjim »

Jurassic Coast
Dorset Area Ramblers
Jim
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« Reply #42 on 13/10/2009, 20:32 »
38 seconds to load:

http://news.bbc.co.uk/1/h...thern_ireland/default.stm

I've bounced my ticket back to PN asking them if they really are saying that Akamai's sever farm is not up to its job. The fact that everything seems to be fine outside of the "peak" periods and then it grinds to a halt during "peak" times suggests that its something inside PN. I've looked round on other forums and no-one from other ISPs seems to be suffering.
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« Reply #43 on 13/10/2009, 20:39 »
No problems here, about 2 seconds to load that BBC page in the previous post.
Is it just certain gateways which are slow?

EDIT - here's a traceroute to show the gateway i'm on.

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2    59 ms    49 ms    50 ms  lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
  3    53 ms    52 ms    52 ms  ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
  4    49 ms   103 ms    44 ms  vl23.thn-gw2.plus.net [212.159.4.20]
  5    58 ms    40 ms    54 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  6    44 ms    40 ms    42 ms  212.58.238.133
  7    74 ms    43 ms    55 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

« Last Edit: 13/10/2009, 20:43 by mikeyd »

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« Reply #44 on 13/10/2009, 20:48 »
Who knows. given that each time my router drops its connection it can take up to 90 seconds to actually reconnect I don't tend to keep disconnecting just to change gateways - not that I need to as my router has rebooted itself once today and the line has dropped and reconnected at least twice since then.

"You are currently connected to the "Telehouse East, Juniper 4" gateway. This gateway is sometimes known as pte-ag2. "

it does throw an odd error in my router logs though:

Warning    Oct 13 13:05:55   PPP link up (Internet) [212.159.61.36]
Info    Oct 13 13:05:55   PPP CHAP Chap receive success : authentication ok
Info    Oct 13 13:05:54   PPP CHAP Receive challenge (rhost = PTN-AG2)
Info    Oct 13 13:05:54   PPP CHAP Receive challenge (rhost = ERX20.Birmingham4)




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« Reply #45 on 13/10/2009, 21:33 »
Reconnected to pcl-ag02.

BBC iPlayer diagnostics shows a result of 2170 kbps   

My Broadband Speed shows:




Akamai hosted sites still crawling. Other sites like Growlaw, The Register, Livejournal are loading fine
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« Reply #46 on 13/10/2009, 21:39 »
Guys, we haven't lost sight of this and we're aware that some of you are reporting noticeable problems with Akamai hosted content on certain websites. This isn't going to be helping matters either. What does concern me is the broken traceroutes. It might help to run WinMTR or a something similar when the problem's occurring to get a broader idea of how significantly the problem's affecting you?
Bob Pullen
Plusnet Support Team
Service Status :: RSS :: Email
twitter / plusnet
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« Reply #47 on 13/10/2009, 21:51 »
I just tried it on www.bbc.co.uk and it showed :

Code:
Host                                           Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 192.168.0.66                                 0.0%   144   65.8  82.2   4.2  95.3  15.5
 2. lo0-plusnet.pcl-ag02.plus.net                0.0%   144   38.8  39.1  30.4  81.9   8.7
 3. gi1-2-904.pcl-gw02.plus.net                  2.1%   144   33.7  41.4  30.6 148.3  16.6
 4. te2-2.thn-gw2.plus.net                       3.5%   144   45.2  40.7  30.7 142.5  16.3
 5. rt0.thdo.bbc.co.uk                           2.8%   144   39.9  45.0  30.5 165.4  23.5
 6. 212.58.238.149                               4.9%   144   33.8  38.6  30.8  99.2   8.8
 7. te12-1.hsw1.cwwtf.bbc.co.uk                  0.0%   144   42.3  44.9  31.2 240.2  29.1
 8. www-nonuk-vip.cwwtf.bbc.co.uk                0.0%   143   51.3  41.2  31.2  78.1   9.6

using it on newsimg.bbc.co.uk:

Code:
                                             Packets               Pings
 Host                                           Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 192.168.0.66                                 0.0%   100   96.6  63.7   5.8  99.6  31.0
 2. lo0-plusnet.pcl-ag02.plus.net                0.0%   100   60.8  40.4  30.4  78.8   9.9
 3. gi1-2-904.pcl-gw02.plus.net                  1.0%   100   36.6  42.9  30.9 126.0  18.3
 4. te2-1.pcl-gw01.plus.net                      7.0%   100  154.6  46.5  30.5 187.6  27.3
 5. xe-1-2-0-0.lon20.ip4.tinet.net               2.0%   100   31.4  45.8  31.4 114.6  15.8
 6. 213.200.78.238                               0.0%   100   32.5  42.6  30.9  96.8  11.7
 7. 213.155.157.43                               0.0%   100   31.8  42.3  29.8 336.1  30.9

using it on static.ak.fbcdn.net:

Code:
Host                                           Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 192.168.0.66                                 0.0%   100   99.0  80.1   8.7 100.6  29.3
 2. lo0-plusnet.pcl-ag02.plus.net                0.0%   100   33.6  39.7  30.4  68.4   8.9
 3. gi1-2-904.pcl-gw02.plus.net                  4.0%   100   34.0  41.7  30.5 158.7  18.5
 4. te2-1.pcl-gw01.plus.net                      5.0%   100   44.2  46.8  30.5 174.9  28.1
 5. xe-1-2-0-0.lon20.ip4.tinet.net               3.0%   100   36.6  42.8  30.4  91.5  14.0
 6. 213.200.78.238                               0.0%   100   62.5  42.3  30.5  86.9  13.2
 7. 213.155.157.9                                0.0%   100   36.0  37.0  30.3  71.5   6.6

Using it on www.thisisgloucestershire.co.uk :

Code:
Host                                           Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 192.168.0.66                                 0.0%   100   53.0  35.6   1.1 100.8  30.5
 2. lo0-plusnet.pcl-ag02.plus.net                0.0%   100   72.5  44.3  30.9 129.0  15.2
 3. gi1-2-904.pcl-gw02.plus.net                  1.0%   100   76.2  49.1  31.4 210.0  28.4
 4. te2-1.pcl-gw01.plus.net                      9.0%   100   77.5  55.4  30.5 196.3  36.2
 5. xe-1-2-0-0.lon20.ip4.tinet.net               5.0%   100   97.0  49.4  30.2  99.5  17.9
 6. 213.200.78.238                               0.0%   100   39.6  48.5  31.3 104.4  18.2
 7. 213.155.157.11                               0.0%   100   40.5  42.2  31.0 103.4  12.6

« Last Edit: 13/10/2009, 22:05 by SteveA »

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