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Unconfirmed calls

  • Jameseh
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« Reply #16 on 15/09/2009, 11:30 »
Yup, I'll get an update out later today.

Basically, we're currently looking at a fix to ensure that no further duplicates are added.  One slight problem though is that the relevant table in the database contains 56 million rows, which I think is quite a big number.  As a result of this, we're looking at archiving call data, so that only the last 3 months is not archived, meaning that fixing the problem for this period is *considerably* easier.  We've expecting to have this in testing today, and rolling to the live platform tomorrow, afterwhich call processing will be turned back on.

We made a decision late on Friday not to reenable call processing in the unlikely (but possible) event of the problem reoccurring.
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  • pjmarsh
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« Reply #17 on 15/09/2009, 11:39 »
In database terms 56 million rows isn't much.  I've got a few tables here that have around 100 million rows in them, and one that has just over 620 million rows.

Phil
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  • nadger
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« Reply #18 on 20/09/2009, 16:44 »
Just had load of calls added and confirmed - up to date to 16th Sept and part of 17th Sept. Smiley
John
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« Reply #19 on 21/09/2009, 08:05 »
Mine has now updated to 17/09/09.
Dennis
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« Reply #20 on 21/09/2009, 08:31 »
all  good things come in little bundles

Quote
Home Phone / Talk Itemised Billing (58009)
Home Phone
Posted on: Sunday 20 September 2009, 17:30
This is an update to the problem whereby customers have been seeing "double entries" of calls in their Home Phone (Talk) itemised billing records.

After turning call processing back on on Friday evening we have received a number of reports from customers advising that their international calls are being incorrectly charged.

The problem applies to customers who should have inclusive international calls, but the itemised call record shows these calls to be chargeable.

We have done some preliminary investigations, and due to the possible impact of this problem have turned call processing off again.

We will carry out a full investigation of this problem tomorrow, and will ensure all customers affected are refunded for the calls charged incorrectly.

We'd like to apologise for the inconvenience caused by this problem, and thank you for your continued patience.

Kind Regards
Mand Beckett
Customer Support
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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  • Anotherone
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« Reply #21 on 21/09/2009, 09:02 »
http://community.plus.net...ex.php/topic,79467.0.html refers to the International Calls issue.
Regards, Chris (Anotherone) alias Alex Bell (courtesy ASBO DOG). You can phone PN CSC Sheffield on 0114-296-5198 NB this is normally a chargeable call dependant on your package
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« Reply #22 on 21/09/2009, 22:35 »
All my calls from Aug/30th onwards are still 'unconfirmed' is this expected at the moment due to the call processing problems?
Netgear DG834Gv2, Anytime+ Click HERE to change your BBYW Options Using BBYW1/10GB (Jan 2009) PAYG (From 2004)

Plusnet Customer Service 0114 296 5198 Plusnet Faults 0114 296 5188
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« Reply #23 on 22/09/2009, 07:50 »
see my reply 20# above
Free-online member since 15 Dec 1998
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  • Jameseh
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« Reply #24 on 22/09/2009, 08:42 »
Quote from: godsell4 on 21/09/2009, 22:35
All my calls from Aug/30th onwards are still 'unconfirmed' is this expected at the moment due to the call processing problems?

Yes - Work is ongoing.  We need to get a fix rolled for the international calls and then get call processing to catch up, which will take a number of days.
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